Dylan Abell | Page 39

DCH Wappingers Falls Toyota is a great car dealer. My initial contact with the dealer was with Stefon in the internet sales department (Though I didn’t realize that at the time) He was very friendly My initial contact with the dealer was with Stefon in the internet sales department (Though I didn’t realize that at the time) He was very friendly and informative. When I called back to set up an appointment with him I talked to Tony and asked him to confirm that the price was just MSRP and he told me yes. I asked if there were any other fees besides TTL and he said that there was a warrantee or protection (I don’t remember exactly what he said) I said like a 7 year 100 K warranty and he said yes. So I was good to go to drive the hour and 15 minutes to the dealer from my location. When I arrived, I told the receptionist, who is a wonderful person, that I had an appointment with Stefon but was told that he was off today. Which was odd. But Joe would be my sales agent. I thought that was weird but ok. I was told that Stefon was in internet sales. There needs to be better communication on that whole situation. Joe is very knowledgeable friendly and professional. A true asset to his dealer and Toyota. He explained everything to my wife and I and we had a great time. After explaining the ordering/allocation process and going over the prices of everything we wanted and taking our information he said he had to go put the info into the finance system and he would be right back. Everything was perfect up to this point. He came back and showed us the finance sheet with the price of the vehicle and the options we chose and the TTL and the $175 documentation fee (this amount is capped by NY law which is great) but there was also an amount for a Protection Package for $1379. I was unaware of this charge up until that point. Joe said it is on every price on their website, but I had not looked at any prices since the vehicle I wanted was not in stock. Safe it to say that I was not very happy to see that. I told Joe that the package was a deal breaker and that it would need to be removed. I will keep the rest personal. I can’t stress enough how great the rest of the experience was and am so looking forward to the arrival and delivery of my vehicle. I am sure it will be a great experience. I highly recommend this dealership. Thank you. More

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Pleased with the buying process and service. . car was in transit and I was kept apprised of arrival date. Once car was there Kurt the salesman went over all the functions of the car with me..Pur . car was in transit and I was kept apprised of arrival date. Once car was there Kurt the salesman went over all the functions of the car with me..Purchase was streamlined… More

by ljeanniepc Verified Customer Verified Customer

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Excellent interactions car was ready for my purchase when I got there process was easy and everything was seamless. Great job. I got there process was easy and everything was seamless. Great job. More

by JOANETTE100 Verified Customer Verified Customer

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I love my truck. I will and have recommended my friends to use them. Has everything I want. I will and have recommended my friends to use them. Has everything I want. More

by Rosaletta Verified Customer Verified Customer

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Both Kurt and Dylan were a pleasure to work with in getting me into my new used Toyota. They helped me feel comfortable in committing to purchase my vehicle from them! getting me into my new used Toyota. They helped me feel comfortable in committing to purchase my vehicle from them! More

by JOWAPAH Verified Customer Verified Customer

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Awesome dealer I will buy my next truck from them. The salesman was very understanding and the financing guy was willing to help anyway he could. Thank you all so much The salesman was very understanding and the financing guy was willing to help anyway he could. Thank you all so much More

by John Verified Customer Verified Customer

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Great service, sales person was responsive, no hassles, turn around time was great. Would highly recommend turn around time was great. Would highly recommend More

by tjmart15 Verified Customer Verified Customer

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DCH wappingers falls toyota made my shopping for a new car experience very easy. They got it done quickly and in a highly professional matter. car experience very easy. They got it done quickly and in a highly professional matter. More

by MSIANO27 Verified Customer Verified Customer

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Josh sold me my new Toyota Camry SE AWD. He was super nice and helpful. He was super nice and helpful. More

by JOANETTE100 Verified Customer Verified Customer

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As advertised DCH means Delivering Customer Happiness. After my experience with them, I'm a believer. My wife and I are very happy with the deal we got on our vehicle (that was in amazing condition by th After my experience with them, I'm a believer. My wife and I are very happy with the deal we got on our vehicle (that was in amazing condition by the way) and the quality of service and care we were given both by Jaime and Dylan. Never felt any pressure to get into a deal we weren't comfortable with. Absolutely, no complaints. Will definitely spread the word to our friends More

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