"Tire maintenance less than expected"
I purchased my vehicle here, and have thus far found maintenance exempletory. However, I brought my vehicle in for a low tire pressure reading, only to have it patched and sent on my way. I was not given the option for a new tire. One month later my tire had 0 pressure. I was encouraged to bring it in, was told they patch when they can. I did not purchase a Mercedes to drive on patched tires.
I went to Butler Tire in Frederick and was serviced immediately with new tires.
I will continue to go there for vehicle maintenance, but any tire needs should be addressed elsewhere.
"Another Great Outcome!"
Hats off to Barry London, Mike Lavrenchik, and Tony Mills for handling the execution of a car lease with unexpected twists and turns through no fault of the dealership. The whole team works in due diligence to keep customer satisfaction a number one priority. I now enjoy driving a beautiful 2019 E450 4matic--the perfect combination of luxury and sport.
I have purchased and serviced an MB through this dealership for over 20 years. The service team is always at its best with Marty Gillions at the helm; and, I always greatly appreciate the friendliness and customer care that Lisa and Elizabeth provide in the office.
It is so easy to give this dealership the highest recommendation.
"As always, M-B of Hagerstown comes through for me."
As this last purchase was my 12 car purchased from this dealership and can't imagine my self going to another dealership let alone changing brands. Mike has always been my go to guy when it comes to getting the answers that I have regarding all of the new makes and associated technology. He is a very personable guy, with a wealth of knowledge.
As the process created to purchase a car from this dealership is as streamlined and pleasant, it is hard to believe that they can improve on it, but they most certainly have and it is breeze to get the paperwork completed and into the drivers seat of your new vehicle.
From the front of the house to the back of the house, this dealership performs flawlessly and with great pride I recommend them to all of my friends and family.
"Awesome service and experience! "
My experience at Mercedes Benz of Hagerstown was more than I expected! Rob Edmonds, our salesman was very informative and worked with me and my concerns through the whole process! Rob, actually sat in my car with me and explained everything to me before I left! Awesome experience!!!
"Great Experience every and anytime I go in ."
Great Sales Staff Mr. Obrien is awesome , Great service , Service advisor are highly helpful and knowledgeable and the ladies at the cashier they get you in and out with a smile ..
"Loving my new ride!"
One day I took my 2005 ML 350 into Mercedes-Benz Hagerstown for maintenance... My ML was a perfectly good car and I was happy with it, but I fell in love with the loaner! I am a safety nut so it wasn't difficult to see it might be time for a new car. Over the next several days I did a lot of online shopping and talking to Kyle Swanson, who quickly found me the perfect C Class 300. I never felt pressure to do anything. When Kyle had to go out of town unexpectedly, this dealership didn't miss a beat. I witnessed first hand a team working together as they hustled to make my experience nothing less than totally satisfactory. I believe I met and talked to nearly everyone before I left! Kyle was back the day I picked up my new car. I wouldn't have believed it but I think his smile was bigger than mine and that was worth seeing! I wholeheartedly recommend this dealership; super nice people that are fun too. Gotta love that!
"Ease of purchasing a new car "
This is the 6th vehicle we have purchased from MB of Hagerstown. We have worked with Mike Lavrenchik as our Sales Consultant for the last three Mercedes cars we have bought.. Mike makes purchasing a new vehicle an enjoyable experience. Mike takes the time to talk to me and he matches my needs with the vehicle that would suit my lifestyle the best. Mike takes as much time as you need to learn all of the new gadgets, and his follow-up after the sales is ongoing to make sure you are happy with your new vehicle. I would HIGHLY recommend this dealership and using Mike as your Sales Consultant and their service department is the BEST!
"Best all around: buying and servicing"
After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. I took a GLK with 210k miles under its belt for routine service, where a critical problem was discovered that necessitated a car replacement. The service folks gave patient and solid advice, listening to special needs having to be accommodated. The sales people were all-around professional and a pleasure to deal with. The purchase process was smooth as silk. These people have been treating me like family... and MB of Hagerstown will have my loyalty for another decade...at least!
"Fun and pleasant"
Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The whole organization is outstanding. Austin and Justin were great. Anybody anywhere who wants a quality car should to this dealer.
"Mike Lavrenchik is great!"
- Dianne Hagan
I bought my 3rd Mercedes from Hagerstown Mercedes-Benz last week. Mike is wonderful to work with. He did everything he could to find the car that met my needs. He also sold my mother her first Mercedes and she loves him.
Whenever I have gone in for service, the staff have always made me feel at home. You honestly feel as if you're part of a family.