Elyza Garcia | Page 2

Best car buying experience I have ever had! Everything was so transparent before we even arrived to test drive. Would highly recommend the dealer to anyone looking to purchase a Toyota. Everything was so transparent before we even arrived to test drive. Would highly recommend the dealer to anyone looking to purchase a Toyota. More

by RONNI.GIBSON Verified Customer Verified Customer

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Mauricio Hernandez is an excellent sales professional. He answered all my questions in a way that was not hurried. Extremely knowledgeable about Toyota auto products. He exhumed not only professionalism He answered all my questions in a way that was not hurried. Extremely knowledgeable about Toyota auto products. He exhumed not only professionalism but kindness and respect. Thank you. We plan to purchase another Toyota soon and I would like for Mauricio to be our sales person again. More

by MARIVICNEYLON Verified Customer Verified Customer

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Great dealership. They always take care of us. Highly recommended and great people to do business with They always take care of us. Highly recommended and great people to do business with More

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Estamos felices con nuestro nuevo vehículo, el cual fue posible gracias a la efectividad del servicio de los asesore. posible gracias a la efectividad del servicio de los asesore. More

by Oscar Verified Customer Verified Customer

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The team was very easy to work with, and they are working hard to problem solve a few items. hard to problem solve a few items. More

by JOHNSONLAURA2002 Verified Customer Verified Customer

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Our salesman Joelson was amazing and showed the utmost professionalism and integrity while working with us. This was my son’s first car buying experience and he took the time to thoroughly explain the veh professionalism and integrity while working with us. This was my son’s first car buying experience and he took the time to thoroughly explain the vehicle and all of the features to him and made him feel confident in his selection. We have purchased several Toyotas and currently have a 2011 Sienna which we plan to upgrade in the near future and would be happy to work with him on our next purchase! Unfortunately we did not have the same, positive experience with the finance guy Brian. Do your due diligence and plan your financing ahead of time. We were left with a very bad feeling after realizing we were blatantly lied to by him in regard to having to purchase an extended warranty in order to obtain a lower interest rate. Not only is the information Brian told us not true, it is an FTC Act violation and is a deceptive business practice called "tied selling" per an attorney we spoke with as well as Toyota Financial Services. Brian started us off at a whopping 7% interest rate and assured us he had shopped around and that this was the lowest rate he could offer us. When we got up and walked away, he invited us back in and told us he spoke with Toyota Financial Services and they miraculously offered us a lower rate but told us again, in order to get that lower rate we would have to purchase the extended warranty and were told this repeatedly when we asked if there was any way to not purchase the warranty. A lower rate is dependent upon top tier credit (which I have), not tying it with an additional product or service. Again, deceptive selling. While we understand the need to make money on the deal (in addition to the $500 lo-jack) we also know it can be done in a way with integrity and by not being deceptive which is very bad practice for any business. We did communicate this to the management team at this dealership and have yet to hear anything at all from them. Again, disappointing. Yes, we were able to cancel the warranty but contact from the management team would have been a nice show of integrity and that they don’t stand behind these types of deceptive tactics. More

by JOE.MALICKI4633 Verified Customer Verified Customer

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Was looking to purchase an AMG they had on the lot. Asked for a detailed video as I'm buying sight unseen from FL. Was connected to their "out-of-state sales expert". Kept me waiting for more than 24h, Asked for a detailed video as I'm buying sight unseen from FL. Was connected to their "out-of-state sales expert". Kept me waiting for more than 24h, dispute numerous phone calls & emails. More

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Our sales representative Joelson Maldonado was fantastic and kept us updated on our new car and its arrival. He was also very easy to work with when deciding on the car itself. I recommend him highly! and kept us updated on our new car and its arrival. He was also very easy to work with when deciding on the car itself. I recommend him highly! More

by HAREENAWAKELY Verified Customer Verified Customer

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I had an amazing first time car buying experience with Mauricio. He helped me find the perfect car. He is very knowledgeable and I highly recommend him as a sales agent. Mauricio. He helped me find the perfect car. He is very knowledgeable and I highly recommend him as a sales agent. More

by TARAHDAVID04 Verified Customer Verified Customer

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Jim and the whole team was great! Transparent, professional and easy to work with! Great experience. Transparent, professional and easy to work with! Great experience. More

by KKONSTANT65 Verified Customer Verified Customer

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