Emilio Torres | Page 14

Super helpful and great customer service highly recommended. Dealership is super clean with all the good snacks. recommended. Dealership is super clean with all the good snacks. More

by NICOLASALCE88 Verified Customer Verified Customer

Report | Print

Quoted price increased by $4000 (not tax). Very unethical. I feel cheated. I will always tell people to not do business with BMW of Sarasota. Shame on you. Very unethical. I feel cheated. I will always tell people to not do business with BMW of Sarasota. Shame on you. More

by jtcarsten Verified Customer Verified Customer

Report | Print

Amazing customer service! !! Nemo has continued to follow up weeks after purchase! All around great experience !! Nemo has continued to follow up weeks after purchase! All around great experience More

by hart.dentalcare Verified Customer Verified Customer

Report | Print

Outstanding on all points. Great buying experience! Treated us like family and made us feel very appreciated Great buying experience! Treated us like family and made us feel very appreciated More

by BOBBYC0624 Verified Customer Verified Customer

Report | Print

Very satisfying experience at the BMW Sarasota from the buying of my car with Jonathan great and understanding car sales person ! A few days after buying my car I had to bring it back to fix a noise comi buying of my car with Jonathan great and understanding car sales person ! A few days after buying my car I had to bring it back to fix a noise coming from underneath so Maria Lizardi was assigned to me for service, she was excellent doing her job, she kept me up to date, always answering my questions always had a nice attitude and most important great family person. I want to mention that Nelson is in charge of the service shop, he was able to find the weird noise, very knowledgeable, very professional and after weeks of working in it the results were positive my car was fixed so overall I had a great experience and the people I mentioned are real people not just a business! More

by cecimeskers Verified Customer Verified Customer

Report | Print

Outstanding customer care. Sales Agent naycolle was the best auto person I have ever dealt with in my car buying days. The dealership gets a 10!! Sales Agent naycolle was the best auto person I have ever dealt with in my car buying days. The dealership gets a 10!! More

Report | Print

Maria is extremely knowledgeable , friendly and super efficient with diagnostics and fixing the situation . Outstanding!! efficient with diagnostics and fixing the situation . Outstanding!! More

by SUSIEPELTON Verified Customer Verified Customer

Report | Print

I had the best experience purchasing my new car from the Sarasota location. Everyone was so friendly and made the process quick and painless. I will be recommending BMW Sarasota to everyone looking to buy a Sarasota location. Everyone was so friendly and made the process quick and painless. I will be recommending BMW Sarasota to everyone looking to buy a car. More

by MACAIREMYERS Verified Customer Verified Customer

Report | Print

Great service and timely delivery. Each department is very professional. I would recommend this dealership highly. Each department is very professional. I would recommend this dealership highly. More

by LSTARR Verified Customer Verified Customer

Report | Print

It is clear they employees work as a team to get the customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as they were the technical people with the expertise. I can tell you as an executive for 20 plus years it is imperative to recognize your front line people. Please on my behalf thank him very much. Service was superb and people at all levels except senior leadership were kind, courteous , and helpful. My only criticism if a client asks to speak to leadership it should be a priority. I tried 3 times to speak to Mr Torres and never did he call back.after his vacation His secretary and Customer service dept assured me the message was passed on. In his absence when he was on vacation I left message for Vp on his voice mail , no response. I personally would have made that a priority as an executive so this did concern me.that they never followed through and I expect better from senior leadership. Don’t pass customer requests to subordinates if they specifically ask to talk to you., I will close with recognition to your staff and middle management. More

by SUEAKELMAN Verified Customer Verified Customer

Report | Print