Eric Harrelson
Eric Harrelson at Dean Team Subaru Volkswagen

Eric Harrelson

Service Manager

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, MO 63011

Contact Me
4.7
159 Reviews

Married to my beautiful wife Sarah We have an incredible daughter named Olivia I enjoy multiple outdoor sports and physical activities

Dealership Experience

14 yrs, 4 mos

4.7

159 Reviews

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159 Reviews of Eric Harrelson

October 30, 2025

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Everyone was very friendly, kind, and thorough and professional I worked mostly with Joel than Sam But also interacted with Sarah and Tim and Ike Joel was very patient with me and very flexible An More

by Kevin Callahan
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Recommend Dealer
Yes
Oct 30, 2025

Dean Team Subaru Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 04, 2025

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My recent purchase was the 2nd consecutive car purchase at this dealership and Sam. We had been looking around, but our final stop was with the Dean Team as we knew that would be the benchmark. Sam Goevert More

by awells0114
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Recommend Dealer
Yes

Other Employees Tagged: Phillip Dean, Sam Goevert , Jason Moore

March 28, 2025

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The whole atmosphere in this dealership was warm and peaceful. Walter was extremely patient and we had some very specific needs in a vehicle to accommodate some health issues. Overall this was the least More

by thomasrdenny
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Recommend Dealer
Yes

Other Employees Tagged: Chase Duke, Duke Iwata, Ike Dean , Walter Tamayo

Mar 31, 2025

thomasrdenny responded

Thank you for your excellent and personable service !

March 03, 2025

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Dean Team employees and service department have been consistently patient, professional, and kind to me. They have answered all of my many many questions. I will have all of my servicing on my new Fores More

by 1fishmank
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Recommend Dealer
Yes

November 01, 2024

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This is one of the best places to buy a car in Missouri. People, process, and the overall ease as a whole, is incredible. More

by dsmith
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Recommend Dealer
Yes

September 01, 2024

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I have been a Dean Team customer since 2012. I started with Annie in servicing my 2008 Tribeca. I bought my Subaru Forrester in 2019 from Dean Team. In 2021 I met Sam Grovert and have worked More

by nickelct
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Recommend Dealer
Yes

Other Employees Tagged: Annie Thompson, Sam Goevert , Jason Moore

July 11, 2024

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I had a great experience when I purchased my 2025 Subaru Forester. Sam my sales person was great and already knew the features of the 2025 model. The entire Dean Team employees have always been super in th More

by kaypaluch
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Recommend Dealer
Yes

June 11, 2024

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I enjoyed a wonderful experience working with Sam. Not only was Sam professional but was very knowledgeable, even on the new 2025 Forester that I purchased. I enjoy a very nice relationship with sev More

by kaypaluch
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Price, Annie Thompson, Sam Goevert , Richard Martin

February 19, 2024

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Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. More

by ocindy
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Recommend Dealer
No
Mar 04, 2024

Dean Team Subaru Volkswagen responded

Ms. O’neill, I’m sorry to hear that you had such a bad perceived experience. Unfortunately, when cars age and are in need of expensive repairs we sometimes must be the bearer of bad news that no one wants to hear. I know that there was some confusion with your windshield replacement as well and the coverage that you purchased at the time of delivery. You had scheduled an appointment to have your windshield replaced under your insurance policy unbeknownst to my department that you had purchased windshield coverage from the manufacturer. We then found out and made you aware of that coverage and you then insisted that we mislead you, which was not the case. After your numerous requests, we finally reimbursed you your personal insurance deductible out of a dealership goodwill that we weren’t responsible for. So, I’m a little surprised by this review out of the blue since we haven’t seen you in 8 months? I would be happy to further discuss any concerns you may now have at any time so please feel free to reach out directly. We wish you the best in your future services wherever they may be,

Mar 04, 2024

ocindy responded

They will be anywhere but at your dealership. Things are a bit more rosy sounding in your response than they actually were, as we both well know!

September 17, 2023

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Carl was very knowledgeable and professional. Made everything smooth and easy! Will definitely be my first call for my next car!! More

by PjM43
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Recommend Dealer
Yes

Other Employees Tagged: Phillip Dean, John Ostlund, Drew Scheetz , Molly Dean-Newberry, Kathy Evans, Richard Gotsch, Richard Martin, Jason Moore, Carl Schaeffer

Sep 18, 2023

Dean Team Subaru Volkswagen responded

Hi there, thank you for the 5 star review! We are very happy to hear that Carl provided an excellent service during your car purchase. We highly appreciate your business! Please let us know if you need anything else.

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