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Fil Principato
Fil Principato | Page 9
Service Manager
Bob Rohrman Schaumburg Kia
750 E Golf Rd
Schaumburg, IL 60173
94 Reviews
94 Reviews of Fil Principato
March 16, 2022
I cannot say enough great thing about this dealership from service techs to dealer leadership. Filippo is just a great service manager who knows how to run a great service department!!! from service techs to dealer leadership. Filippo is just a great service manager who knows how to run a great service department!!! More
by fioreton
Verified CustomerOther Employees Tagged: Isaac Hidder
March 13, 2022
Bob Rohrrrrrman's Kia on 1100 E Golf Rd in Schaumburg is AWESOME. I found an amazing 2022 Kia Soul and got a spectacular deal on it too. The place was clean and the staff were great. If you're looking to bu AWESOME. I found an amazing 2022 Kia Soul and got a spectacular deal on it too. The place was clean and the staff were great. If you're looking to buy a Kia I'd recommend visiting Bob Rohrman More
by MESSIAJESUSLORD
Other Employees Tagged: Bill Mitchell, Ricky Perez, Tiffany Tremmel, Kamarie Jones, Daina Barthel, Christian Medina, Todd Pruitt, Jim Smith, Isaac Hidder, Scott Stephansen , Bianca Alverio, Mark Anderson, Juan Aranda, Ryan Augustine, Gabriel Biggs, Larry Breitman, Bill Brennan, Nic DeSanti, Ruben Dortch, Ethan Figueroa, Steve Heinze, Brenda Hernandez, Kristina Horemis, Jordan Klein, Anthony Longobardi, Michael Mallory, James Meiners, Matthew Pavone, Mike Raith, Jeanna Rice, MarK Robles, Aldo Rodriquez, Patricia Villa, Dan
March 05, 2022
I brought my vehicle in for service not only was my car there for a week but they also tried to charge me $200 dollars for a loaner vehicle they then called me and told me my vehicle was all fixed i got to there for a week but they also tried to charge me $200 dollars for a loaner vehicle they then called me and told me my vehicle was all fixed i got to the dealer to only find out that my car was not fixed and i was having the same issue the manager told me well we fixed the problem and there is nothing that we could do i will never buy from a bob rohrman dealer again not only did they loose my service they lost a customer as a kia owner i traded my vehicle in after only having it for 11 months its a shame how terrible the service and poor customer service quality is!!!!! More
by WJILWAYA2026
Other Employees Tagged: Todd Pruitt, Isaac Hidder , MarK Robles
February 04, 2022
Terrible experience with the service department. Visited 3 times over the last 3-4 weeks. The communication here is horrendous. My second visit they didn't call me for an update on my car after keeping it o 3 times over the last 3-4 weeks. The communication here is horrendous. My second visit they didn't call me for an update on my car after keeping it overnight. I called to speak with Isaac and he was not available. He finally calls me back hours later about the incorrect vehicle. When I tell him that’s not my car he says they are still looking at mine. He never calls back and they end up keeping my car a second night without letting me know what is going on or that there was a plan to keep it a second night. I get my car back and "nothing is wrong." Well, my car has to be jumped 3 more times the next week. I call Isaac at 745 am and ask for a loaner car. He states he will ask his service manager and call me back. 430 pm rolls around and I have yet to get a phone call back. I call the service manager and leave a voicemail. I have still never gotten a phone call back from him to this day. I call and request that Isaac is no longer my service advisor. To my surprise guess who I'm connected to? Isaac. I am able to get a loaner car at this point. My car is "fixed". TBD if it’s actually fixed. Isaac calls me and says my car will be "$970." When I arrive to pick up my vehicle the next day, the service manager states my car will be $1,059. I'm not sure how the price magically changed, because $970 wasn't even the subtotal before tax. I told the service manager I will never be returning to this Kia because the communication was terrible. He replies " I'm sorry to hear that, have a nice day." It’s funny that they write all over how much they care about customer satisfaction, yet I was not asked a single follow-up question when I expressed my discontent with my experience. I would not recommend this dealer for service to anyone. Keep on driving to the next Kia dealer. It will be worth your time and sanity in the long run. The only helpful person I have encountered at this dealer is Marc. He was always by himself and working hard. Unfortunately, he doesn't make up for the rest of the staff. More
by NINAPAG
Other Employees Tagged: Isaac Hidder , MarK Robles
January 24, 2022
Terrific experience, extremely friendly staff, brought my car and got it back at the time they promised. My car was washed and cleaned inside, it looks brand new again. Fil the service manager is the best in car and got it back at the time they promised. My car was washed and cleaned inside, it looks brand new again. Fil the service manager is the best in the business. More
by Breitboy
Other Employees Tagged: Ricky Perez, Daina Barthel, Isaac Hidder , Juliet Kuzma, Jeanna Rice, Zena Schalk
December 20, 2021
Great customer service.All questions were answered and Great customer service. All questions were answered and work orders explained. Everyone was professional and courteous. Great customer service. All questions were answered and work orders explained. Everyone was professional and courteous. More
by SHENASH1
Other Employees Tagged: Isaac Hidder , MarK Robles
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