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Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta | Page 26

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
544 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

544 Reviews

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544 Reviews of Frank Trotta

April 03, 2023

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Employee Rating

Oil change and inspection performed, Service experience was excellent, Frank kept me informed through out service More

by Andrew.Goldbaum
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Recommend Dealer
Yes
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Apr 04, 2023

Rallye BMW responded

Andrew, thank you for the review! We appreciate the kind feedback about Frank and hope to see you again at Rallye BMW. Safe travels!

March 12, 2023

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Employee Rating

The first time that iI brought my car for service because seat belt and airbag light was on. Looks like the lights was just deleted because couple weeks later the same light shows up again I was Overcharged More

by CARLOS713713
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Service Time
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Recommend Dealer
No
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Mar 14, 2023

Rallye BMW responded

I would like to apologize that your seatbelt and airbag lights are back on. We always aim to accommodate the needs of our guests through effective and efficient service work, so I am disappointed to hear that this happened. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so I can see how we can assist you moving forward? Thank you, Chris Blanco - Service Manager - 516-833-4862

February 25, 2023

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Frank was great, took care of everything and was an excellent communicator, very responsive and kept me in the loop. More

by GERRYSILVER3030
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Recommend Dealer
Yes
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Feb 27, 2023

Rallye BMW responded

We're absolutely thrilled Frank demonstrated our commitment to customer service and kept you informed throughout the process! Many safe and happy miles from all of us at Rallye BMW!

February 14, 2023

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happy with service so far, i will know more if after one year the car is not giving the problem, since the manager said for two years will be okay with repair, let's wait and see. please with the repair and More

by PETERPOUCHON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Adam Romano

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Feb 14, 2023

Rallye BMW responded

Thanks for the review of Rallye BMW, Peter. The team appreciates your feedback. Please let us know if there is anything else we can do for you here down the road.

February 13, 2023

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Employee Rating

Over charging customer and no communication on repairs. Do not tell you what repairs are stemmed from. Manager fabricated information More

by ISIAHFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Adam Romano

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Feb 14, 2023

Rallye BMW responded

This feedback is concerning to receive, as it is never our intention to overcharge or miscommunicate with our customers. I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your visit, here is my contact info. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 11, 2023

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Very good service. Staff is great and the whole process was very easy. They even cleaned the car like new. More

by ben.mason.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Adam Romano

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Feb 13, 2023

Rallye BMW responded

Thank you, Ben! We're glad that the Rallye BMW team impressed you and delivered a positive service experience. Have a nice day!

February 10, 2023

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Mr. Frank was best service advisor. Fully satisfied all needs required for vehicle’s ultimate performance. Service was excellent! Thank you again for the help. More

by Michael Lutchmidat
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Diaz

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Feb 13, 2023

Rallye BMW responded

Thanks for the great review of Rallye BMW, Michael! Frank will appreciate the shoutout.

February 10, 2023

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Employee Rating

The entire team was terrific. Above and beyond expectation. Would recommend to anyone looking for luxury service. More

by VJSARCH29
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivas

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Feb 10, 2023

Rallye BMW responded

We are delighted to hear that our team went above and beyond for you. Thanks for choosing Rallye BMW!

February 04, 2023

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Employee Rating

Accurate and clear diagnosis has been satisfied for my car problems I can understand to repair More

by sang.choi
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2023

Rallye BMW responded

Thank you for the review! We're glad that the Rallye BMW team was nice to work with. We appreciate your business and kind words.

February 03, 2023

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Employee Rating

Mr Trotta is all about making sure his customer are satisfied with the service and reliability of the work performed. More

by TWOASONEPLUSTWO
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Sharonda James, Victoria Sarocco , David Diaz

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Feb 03, 2023

Rallye BMW responded

While I am happy to hear our team has taken the time to ensure you are satisfied with our services, I am sorry that we fell short of our five-star standards. If there is anything we could have done to improve for you, I would love to hear your feedback. Please reach out at your convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

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