Frankie Martinez | Page 3

Buying a vehicle at Universal Hyundai was actually a pleasant experience. They were friendly and easy to work with. Shout out to Brian, who took the time to sit in the car with us to go over the featu pleasant experience. They were friendly and easy to work with. Shout out to Brian, who took the time to sit in the car with us to go over the features and answer all of our questions. More

by RSTAYLOR230 Verified Customer Verified Customer

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Jennifer and Frankie were top notch, very knowledgeable and professional. They were available by text or phone. Simo was easy to work with also extremely professional. Robert Redford from finance was is a and professional. They were available by text or phone. Simo was easy to work with also extremely professional. Robert Redford from finance was is a true gem. He made the closing process stress free and was a delight to talk to during the process. More

by VINIFERA97 Verified Customer Verified Customer

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Thank you so much, Giovannie, for your knowledge and assistance while we were making our decision to purchase our wonderful Genesis G70. We were really impressed by how professional and helpful Giovanni assistance while we were making our decision to purchase our wonderful Genesis G70. We were really impressed by how professional and helpful Giovannie was. He wasn’t pushy and he answered all our questions. He was very knowledgeable of the Genesis vehicles, and his first-hand knowledge of the G70 helped us make a decision and finalize our purchase. We were also impressed with all the sales personnel at Universal Genesis that helped us obtain our new vehicle, especially the assistance with financing and the discounts we qualified for. We got a great deal on our G70, and we will definitely recommend to our friends to go see Giovannie at Universal Genesis! More

by Speedy Verified Customer Verified Customer

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The professionalism is amazing, which is why I've been a loyal customer for 20 years. The best quality in a car. loyal customer for 20 years. The best quality in a car. More

by lisamarkl972 Verified Customer Verified Customer

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Once again, I had a great experience. Everyone was wonderful. Professional and friendly. Recommended to everyone. Everyone was wonderful. Professional and friendly. Recommended to everyone. More

by Vic Verified Customer Verified Customer

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Bait and switch. They tell you one thing then try to sell you something else. Buyers must be careful when dealing with them. Read all documents before signing, and ke They tell you one thing then try to sell you something else. Buyers must be careful when dealing with them. Read all documents before signing, and keep in mind the price you see and the advertised warranty might not be in the contract documents. More

by SStrayer Verified Customer Verified Customer

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I Would recommend this dealership. I was treated very well. Have no complaints. Chris, the salesman and Frankie worked with me so I could get the car. I bought a 2008 Sonata from this I was treated very well. Have no complaints. Chris, the salesman and Frankie worked with me so I could get the car. I bought a 2008 Sonata from this dealership and was very satisfied. More

by TDITEWIG Verified Customer Verified Customer

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Very unorganized, multiple people messaging me through the day with different and conflicting information, poor customer experience all around. This survey is now asking about Frankie who I never met. I r the day with different and conflicting information, poor customer experience all around. This survey is now asking about Frankie who I never met. I received a text this morning from service that my vehicle is ready for pickup- I traded my vehicle in. What goes on over there? It's one company but everyone is on a different page. More

by AGULNICK914 Verified Customer Verified Customer

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Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More

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Chris B. did a great job describing the car and keeping in contact after the car was purchased. did a great job describing the car and keeping in contact after the car was purchased. More

by NICOLENATAL25 Verified Customer Verified Customer

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