Fred Mena | Page 4

Marginal, but perhaps unduly influenced by the bad experience when I purchased my vehicle. Purely on my recent visit to service: I waited 90 minutes for an oil change! They didn't run the car throu experience when I purchased my vehicle. Purely on my recent visit to service: I waited 90 minutes for an oil change! They didn't run the car through a wash like they usually do. On the purchase side, they screwed me on two things: 1. I was supposed to get a third row of seats, but it did not have such. The response was that the document that I accepted did not specify three rows. The vehicle that I looked at and drove, did have a third row. I even discussed when placing my order that, seeing as I would have a third row of seats I wanted running boards. The response was that my purchase was handed over from Mr. Slick to Mr. Dumb and I should have checked everything that we had discussed with Mr. Slick over the preceding week. 2. I was told that the navigation updates were free and that was confirmed by the sign in the sales room at the time, but .... it wasn't in the contract. The good news was that the customer complaints manager, after scolding my carelessness, gave me a really ugly T shirt. More

by PINZKY Verified Customer Verified Customer

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My tundra has been in the body shop for 4-1/2 months I messaged Fred the manager to see if they could help me speed up the repair got an auto response and no real response to my Inquire. I would not use messaged Fred the manager to see if they could help me speed up the repair got an auto response and no real response to my Inquire. I would not use their body shop at all. More

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My husband gifted me with a 1997 Toyota Avalon LXE in 2002 just before we married. It was by far the one car out of several previous vehicles I've owned that perfectly suited my taste for looks and comf 2002 just before we married. It was by far the one car out of several previous vehicles I've owned that perfectly suited my taste for looks and comfort and provided the greatest reliability of any of its predecessors. Oh, the road trips we enjoyed in that Avalon! She was a dream. Sadly, I lost my husband in 2017, and by 2020, my dear Avalon was facing her end days. Being alone (and especially after a hurricane scare when I feared I'd be stranded and unable to evacuate), I accepted that purchasing a new car was a priority. Yet I never dreamed I'd find an affordable replacement for my beloved Avalon. Coincidentally, while my car was yet once again in for repairs at Ray Brandt one Saturday, Abe Hassan called to tell me that a pre-owned Toyota in fine shape, and within my price range, had become available, and he was anxious for me to see it In fact, since I had to return to the dealership to pick up my car from service, anyway, Abe picked me up in the newer Avalon and allowed me to test drive it. I was ecstatic. Had I chosen a car myself, it would have been that very vehicle The FM dial was even tuned to my favorite station. :) Fred was very helpful made me feel he'd gone the extra mile when it came to working out the financing. And Bang was exceptionally efficient and expedient with the paperwork. When all was said and done, I could not have been more pleased! Ironically, during the pandemic, my driving seldom exceeds a six-block perimeter near home. But when Ida came knocking, however, I hit the road with two cats, a dog, and my favorite playlist. Leaving near midnight on that Saturday, the roads were empty, and I had plenty of space to kick back, crank up the music and once again enjoy the road in the car of my dreams. And the thanks go to the fabulous Ray Brandt team members who made it possible. More

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Excellent service the day I purchased my car but have to say I’m quite disappointed that I have had zero follow up since. No text, postcard, or phone call. Kind of disappointing when you purchase such a big say I’m quite disappointed that I have had zero follow up since. No text, postcard, or phone call. Kind of disappointing when you purchase such a big ticket item. More

by TERESEASHLEY Verified Customer Verified Customer

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The dealership was fast, accommodating, and efficient. Alex and Woody were amazing! Alex and Woody were amazing! More

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Only dealership I go to now. From the buying experience to the service is always excellent. I buy and service all my vehicles at Ray Brandt. to the service is always excellent. I buy and service all my vehicles at Ray Brandt. More

by hpheltz Verified Customer Verified Customer

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It was a pleasure to do business with Alex Mena and all of the employees at Ray Brandt Toyota. I would definitely recommend Alex Mena to all of my friends and family of the employees at Ray Brandt Toyota. I would definitely recommend Alex Mena to all of my friends and family More

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I have purchased five new vehicles from RayBrandt Toyota and have received nothing but excellent service. Alex Mena has been the salesperson for the last three. Alex has the knowledge of all the vehicles an and have received nothing but excellent service. Alex Mena has been the salesperson for the last three. Alex has the knowledge of all the vehicles and takes the time to go over all the features and makes sure I understood them. Alex also takes the time to follow up after the sale. I know I can purchase a Toyota from many dealerships. I have always chosen Ray Brandt Toyota because of the excellent service I get from the whole dealership. More

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Excellent all around. Fred got me in touch with Alex who explained the car, took a test drive with me, got all the credit stuff taken care of like a pro while being awesome to talk to! Woody was fast and ef explained the car, took a test drive with me, got all the credit stuff taken care of like a pro while being awesome to talk to! Woody was fast and efficient with the paperwork while being nothing short of professional and personable. Even after a mistake with the registration on my part he was a champ about doing the paperwork all over again to get things how I wanted it. New car buying isn't the most fun or quick thing to do, but the guys at Ray Brandt Toyota will make it as painless as can be! More

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My experience with Ray Brandt has been very good. the sales team and the service team were very attentive to my needs and wants. I will continue to conduct business with Ray Brandt Toyota. sales team and the service team were very attentive to my needs and wants. I will continue to conduct business with Ray Brandt Toyota. More

by BIGDOTFISH Verified Customer Verified Customer

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