Gary Ralston | Page 5

New car within a half day! The staff was friendly and courteous. The selection of cars was good according to the website, but I had already decided on the exact interior and ex The staff was friendly and courteous. The selection of cars was good according to the website, but I had already decided on the exact interior and exterior that the salesman brought out, so I was able to drive the car I would eventually own in just a few hours. The price seemed fair when factoring in my trade in. I felt like a valued customer. More

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What an excellent dealership. Very excellent service. My parents were buying a new car and they loved the service. Got everything they wanted. Thank you for the excellent service. Very excellent service. My parents were buying a new car and they loved the service. Got everything they wanted. Thank you for the excellent service. More

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Love new Honda CR-V - Trish I could not have been happier with my whole experience in purchasing our new CR-V from Randy Hill at Zimmerman Honda. Seriously all our interactions I could not have been happier with my whole experience in purchasing our new CR-V from Randy Hill at Zimmerman Honda. Seriously all our interactions with Zimmerman Honda from service, sales and financing have been fantastic. Randy was very patient with us during the process of deciding what our wants were in our new vehicle. He worked very hard in making sure I was getting what I wanted. He gave us time and space while we were making decisions. He located exactly what we had finally decided on. This was one of the most enjoyable experiences in buying a car we have ever had. There were no games, just black and white and extremely fair. There is no other dealership in the Quad Cities selling Honda's as GREAT as Zimmerman Honda. Also their service department is OUTSTANDING as well. Thank you again RANDY HILL for the outstanding service, hard work and patience in helping make this happen for us. More

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Excellent sales and service experience We've had excellent sales and service experience with Zimmerman Honda for over 25 years. Our latest vehicle is a 2017 Pilot bought thru salesman Luis We've had excellent sales and service experience with Zimmerman Honda for over 25 years. Our latest vehicle is a 2017 Pilot bought thru salesman Luis Arango . After sales support has always been excellent with their service department - having worked with Gary Ralston (Service Manager) and Brent Staner (Service Consultant) More

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Zimmerman Honda is fantastic. I found Luis Arango Kind, very good at his job. Accurate, very helpful. Could explain and show how to use my new car. I'm grateful he waited on my hus I found Luis Arango Kind, very good at his job. Accurate, very helpful. Could explain and show how to use my new car. I'm grateful he waited on my husband and I. More

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Maintenance I had them perform a routine maintence, that of replacing the timing belt and water pump. When I started to drive away I noticed an engine vibration I had them perform a routine maintence, that of replacing the timing belt and water pump. When I started to drive away I noticed an engine vibration that was not there before. Initially they were hesitant to to believe that it had anything to do with the worked they performed. There upon I agreed to drive it home in hopes that it was possibly a motor mount issue that would resolve itself. The next day I called the service consultant and he suggested that I bring it back for evaluation. They rechecked the timing and several other possible causes but to no avail. The vibration still persisted. And I was told that the worked performed was correct. So the tech asked me what I wanted them to do. I said please fix it. They then gave me a loaner car to return home. They called later saying basically they did all they could. But the vibration was still there!!! I assumed I would be picking up my car and just living with the vibration waiting for some future engine failure. But to my surprise I discovered that they believed my protests that the vibration was not there before. They reperformed the entire procedure and discovered the cause and corrected it. No more vibration. My faith in the adage the "customer is right" has been renewed. Those at Zimmerman Honda from the personal attention by the service consultant, mechanics even the owner himself made great effort to correct the problem. Zimmerman Honda has won my trust and great admiration! I would recommend them to anyone. Paul S From Kewanee Illinois More

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I have become a Raving Fan of Zimmerman Honda. Zimmerman Honda is without question the most professional business that I have ever been associated with in my life. Whether it be Gilbert Richardson Zimmerman Honda is without question the most professional business that I have ever been associated with in my life. Whether it be Gilbert Richardson our Sales Manager, Blake Pelland our Business Manager or Gary Ralston and his staff in service my experience has been outstanding. I would recommend Zimmerman Honda to anyone and can tell them that their experience with Zimmerman Honda will be second to none. More

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Bought 2nd & 3rd Honda Vehicles We bought a 2015 Honda Accord AND a 2015 Honda Civic from Jeff Dolan (Salesman) at Zimmerman Honda in August! We replaced a 2013 Honda Accord, also b We bought a 2015 Honda Accord AND a 2015 Honda Civic from Jeff Dolan (Salesman) at Zimmerman Honda in August! We replaced a 2013 Honda Accord, also bought from Jeff Dolan. Once again, Jeff was awesome to deal with buying our 2 new cars. He isn't pushy, he's very knowledgeable, answers all questions, and is really pleasant to work with. Service at Zimmerman is very good as well, always willing to listen to the customer. We will ALWAYS recommend Zimmerman Honda and Honda vehicles to friends & family, There is NO better dealership to go to!! More

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The Honda Accord was the right fit I hadn't purchased a car in more than 10 years. This was the year to get a different car. I went to many dealerships and dealt with nice people at eac I hadn't purchased a car in more than 10 years. This was the year to get a different car. I went to many dealerships and dealt with nice people at each one. I found that I was having trouble finding a car seat that supported by back and hips. I finally found a car and car seat that worked for me: the 2014 Honda Accord Sport. Jeff Dolan and his sales manager, Sean Fortin, were great. They were very patient, very knowledgeable and worked with me so I could find the right car at a rate I could afford. I was very pleased with how I was treated by Jeff, Sean and the rest of the Zimmerman Honda team. I also am very happy with the car I purchased. More

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My recent experience with purchasing a new vehicle from Zimmerman Honda was, overall, great. I had done my homework prior to coming in (price research, trade-in values, and had pre-qualified for a loan), s Zimmerman Honda was, overall, great. I had done my homework prior to coming in (price research, trade-in values, and had pre-qualified for a loan), so I knew where my numbers needed to be and Jeff Dolan had worked with me to fully understand my needs and determine what we needed to do so I came within my acceptable number ranges. I would definitely recommend Jeff to anyone that is either interested in knowing more about Honda or looking to purchase. After past car-buying experiences that have not been positive, it was nice to get the chance to work with him as he was very honest, down-to-earth, direct/quick, demonstrated expert knowledge in the Honda product line, and provided an overall, very positive experience. More

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