Giselle Aviles | Page 9

The service advisors are friendly, helpful, and knowledgeable. Giselle was fantastic. A great ambassador for the business. But the actual service techs concern me. Their work lacks attention to knowledgeable. Giselle was fantastic. A great ambassador for the business. But the actual service techs concern me. Their work lacks attention to detail. Two visits ago they told me I needed to replace my cabin and engine air filters. They were brand new, just installed them myself the day before. How many others have they done this to who didnt really need a replacement? Visit before last they said they adjusted all tire pressures to 35psi as part of routine service. Actual tire pressures were varying from 38 to 41 psi, so obviously they didn't do the work as stated. Last visit they replaced door actuator and didn't properly reassemble the door panel. Had to bring it back to have them fix it. More

by Rimmshot Verified Customer Verified Customer

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Very professional and friendly went up and beyond the call of duty to work with a local machine shop to fix the motor in my forerunner call of duty to work with a local machine shop to fix the motor in my forerunner More

by Snakeyes Verified Customer Verified Customer

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I have bought a lot of Toyota cars in the past and Santa Cruz Toyota was the best to work with by far! All my future cars will go through them. Cruz Toyota was the best to work with by far! All my future cars will go through them. More

by gbaxter960 Verified Customer Verified Customer

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The technicians needs to do a better job on retesting what he repairs. He changed the cabin filter and was not installed properly. When I turned on the air, it made big noise. Today is still making noise what he repairs. He changed the cabin filter and was not installed properly. When I turned on the air, it made big noise. Today is still making noises after it runs for a while. More

by floresclara135 Verified Customer Verified Customer

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My all time favorite dealership and service department! My family has purchased or leased 6 cars from TSC. They also have an amazing fleet of new cars for rent and to use when your cars in service for a re My family has purchased or leased 6 cars from TSC. They also have an amazing fleet of new cars for rent and to use when your cars in service for a reduced rate. More

by michelstarr22 Verified Customer Verified Customer

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Every time I go there I’m happy with the results. The car is fixed, and the staff are genuinely friendly and helpful. The car is fixed, and the staff are genuinely friendly and helpful. More

by lindaflannsc Verified Customer Verified Customer

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Giselle was courteous and extremely efficient: the service took significantly less than initially projected. When it was done she came to fetch me in-person, a much-appreciated personal touch. service took significantly less than initially projected. When it was done she came to fetch me in-person, a much-appreciated personal touch. More

by screen name Verified Customer Verified Customer

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I have been using santa cruz toyota for the last twenty years, they do good work, and they have good records on my vehicles.. years, they do good work, and they have good records on my vehicles.. More

by bellbaez Verified Customer Verified Customer

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They were kind enough to let me chill in the waiting area and I did not have to wait too long for my car to be serviced. and I did not have to wait too long for my car to be serviced. More

by RoninRei2007 Verified Customer Verified Customer

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I have been taking my 2004 Prius to this facility for years, to have it serviced. Most recently I took it there on September 3. In the past, I would always be given a form with a list of the services to years, to have it serviced. Most recently I took it there on September 3. In the past, I would always be given a form with a list of the services to be performed, and estimate of costs and labor. This time I was not given that form. I had started to leave the building when I realized I did not have it, so returned to gentlemen at desk and requested it. He printed a form out on computer and gave it to me. I was in a hurry I left and only later realized he had given me only one sheet , which did not list any of the work to be done. Normally, customer is given first page which states “performance maintenance per attached menu checklist “. There was no checklist attached to document I received. When I returned to pick up car, the form I was given was just a standard printout of the usual work done during routine service, with no details relating to my vehicle, or recommendations for future service. For example, the section which states the condition of the brake pads was left completely blank. I brought the car in for service because I was leaving in a few days to drive to Yosemite, and did not want to make the long drive alone before having my car checked out. I have now returned and am now wondering what, if any, work was actually done on my car. I am now going to complain to the management at the service department, and, if this cannot be resolved , to the appropriate regulatory agencies. More

by maryannb720 Verified Customer Verified Customer

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