Graham Watson | Page 4

I want to express my deepest gratitude to TJ Schmiitt, the Director of Service, for his incredible support and compassion during a challenging time. We first met TJ during the COVID-19 pandemic when our c the Director of Service, for his incredible support and compassion during a challenging time. We first met TJ during the COVID-19 pandemic when our car was stolen, and the motor failed. It was a difficult year for our family, especially since we have a son with disabilities, and a car is essential for his care. TJ went above and beyond to secure us a car while we waited for a new motor from Hyundai, despite the long delays caused by the pandemic. Throughout this process, TJ was considerate, caring, and attentive. After the motor was finally replaced, we experienced an issue with the air conditioning. TJ initially changed the hose, but the air leaked again. Due to COVID-19, we couldn't return immediately to address the issue. Recently, with the unbearable heat wave, our son's discomfort became a pressing concern. I called TJ, and despite being busy with many other cars, he took the time to call me back a few days later and promptly got our car in to check for leaks with dye. TJ's timely assistance and dedication came at the perfect time, making a huge difference for our family during this extreme heat. We can't thank him enough for being such a caring and respectful person. He truly embodies excellent customer service, and we're grateful for his unwavering support. More

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Very poor experience especially since had purchased vehicles prior. Dealership has lost my business. Very disappointed. vehicles prior. Dealership has lost my business. Very disappointed. More

by Jweber Verified Customer Verified Customer

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Brought my Hyundai Tucson in for service ( oil change & tire rotation) got in and out in an hour even with a FREE car wash👍😁 tire rotation) got in and out in an hour even with a FREE car wash👍😁 More

by shannon_shannon96 Verified Customer Verified Customer

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Explained thoroughly everything about the features on my car. She is very knowledgable and patient. car. She is very knowledgable and patient. More

by SIOUXZ2000 Verified Customer Verified Customer

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This dealership is the worst dealership in terms of customer service I've ever been to. The general managers are disrespectful and are forcing me to fix a 6,555.28 repair by myself and they won't help customer service I've ever been to. The general managers are disrespectful and are forcing me to fix a 6,555.28 repair by myself and they won't help not even a slither. I am completely in shock, please go to another dealership for a new car. More

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The service department is outstanding whenever we go there they always take care of us make sure that our car is maintained well Bryan always takes care of us there they always take care of us make sure that our car is maintained well Bryan always takes care of us More

by GOG1007587 Verified Customer Verified Customer

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Tj and his whole service department are very courteous and professional. Kudos to the man in charge !! and professional. Kudos to the man in charge !! More

by IVANA.BLAGOJEVIC21 Verified Customer Verified Customer

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In the need of a jam, family Hyundai was awesome to get us in at the last minute to Get our maint in before we left for our trip! We know dealerships are crazy booked but they were amazing to go above and us in at the last minute to Get our maint in before we left for our trip! We know dealerships are crazy booked but they were amazing to go above and beyond- Al over at family has been amazing to work with, always gracious assit with what we are looking to do- hands down the best More

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This is by far the best dealership I’ve ever bought a car from. I love the staff, they treat you just like the name says- FAMILY!!! from. I love the staff, they treat you just like the name says- FAMILY!!! More

by KEVIN.MESSENGER Verified Customer Verified Customer

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I had a horrible experience with the staff and the sales men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down pay men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down payment, he came back and said they gave the car to someone else. Jose kept telling us that we had "first dibs" and "priority" and to not worry about someone else getting the car, he said we had priority no matter what which was a lie. After he told us someone just bought it we asked why he said we had "priority and first dibs". He gaslighted us saying that he didn't mean it and never said that and we must of heard him wrong after we kept asking and he kept saying the same answer to not worry about anyone else buying the car. Jose started to laugh and make us feel horrible. We were very hurt after spending 4 hours trying to get my brother his first car. We then asked to speak to the manager and he was just as rude. Neither of them didn't apologize for wasting our time. Jose never apologized, he only got defensive and had no manner, he couldn't care less. They had no manners whatsoever and wasted our time. All they had to do was apologize for wasting our time and for someone else getting the car and I would have had some respect for them but they did not care. Never have experienced such horrible customer service especially at other dealerships. I'm writing this to hopefully help others not waste their time and being treated with no respect and and manners. Jose also started laughing at my family and I when leaving, extremely disrespectful. More

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