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Gus Alatorre
Gus Alatorre at Toyota of Lancaster
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Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
356 Reviews
4.7

356 Reviews

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356 Reviews of Gus Alatorre

April 29, 2025

Dealership Rating
Employee Rating

Doug is excellent/ always knowledgeable the best. Chanin is an outstanding human being. Integrity. Something in short supply in today’s world. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas, Douglas Velasco

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Apr 29, 2025

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll ensure they receive the recognition they deserve. Thank you again and have a great day!

April 25, 2025

Dealership Rating
Employee Rating

Very happy with the window replacement it was done in a reasonable amount of time and keeps my car OEM More

by TRAVISW.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Apr 28, 2025

Toyota of Lancaster responded

We're overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit!

April 16, 2025

Dealership Rating
Employee Rating

My opinion of Toyota and its dealerships are very high or I would take the time for this survey nor would I have even bought my third Tundra in nineteen years. No regrets whatsoever. More

by WILLIS.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Apr 16, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

April 14, 2025

Dealership Rating
Employee Rating

Service is fast and very easy with the check in. Keep up the solid work. Amazing team More

by rbertcedillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Apr 17, 2025

Toyota of Lancaster responded

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

April 08, 2025

Dealership Rating
Employee Rating

Great communication, and service. My service rep kept me informed of the progress and my car and delivered my car with the needed repairs on time and at a price I could easily afford. More

by EVEREPT.KELLEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

Toyota of Lancaster responded

Thanks so much for your feedback! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our location again.

April 07, 2025

Dealership Rating
Employee Rating

First time there, very professional and did a full service on our Lexus. Will recommend to anyone in the future More

by sabedelahad34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

Toyota of Lancaster responded

Your kind words about our service department are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

March 26, 2025

Dealership Rating
Employee Rating

AMAZING SERVICE, HE ANSWERED ALL THE QUESTIONS AND CONCERNS WE HAD. WILL RECOMEND TO EVERYONE More

by nonE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

Report | Print
Mar 27, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

March 21, 2025

Dealership Rating
Employee Rating

Very, pleased with the service. Mr. Gustavo was very professional and kept me updated on my car at all times. Very satisfied and highly recommend MrGust. More

by mariamenegazzo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2025

Toyota of Lancaster responded

Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

March 14, 2025

Dealership Rating
Employee Rating

Professional, Good service. Would be nice if the oil change ciupon would come more often. I appreciate the service. However I'm a senior on a fix income and oil changes are not More

by julieclark27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 14, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

March 14, 2025

Dealership Rating
Employee Rating

Convenient fast and on point, provided good service tempt you to look around with new cars More

by manuel_reyes5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 18, 2025

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with Gus Alatorre.

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