Iriam Diaz

Excellent customer service with exceptional attention to detail for the customer. They make you feel like family! detail for the customer. They make you feel like family! More

by emilianwhite Verified Customer Verified Customer

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Excellent, prompt, and thorough customer service. Will continue to use their service department for all my maintenance and warranty needs. Will continue to use their service department for all my maintenance and warranty needs. More

by cbutler7 Verified Customer Verified Customer

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This was the best experience I’ve had purchasing a vehicle, from sales, to management, to finance. Matthew Purvis was so knowledgeable , and a very respectable young man. I will be back when the 2026 vehicle, from sales, to management, to finance. Matthew Purvis was so knowledgeable , and a very respectable young man. I will be back when the 2026 CT5V becomes tiresome. lol. Thank you Big Star Cadillac! More

by cdaniels4 Verified Customer Verified Customer

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David in sales and Joel in finance were amazing. They took great care of me and my parents on this vehicle. Go see them for yiur next vehicle They took great care of me and my parents on this vehicle. Go see them for yiur next vehicle More

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We are repeat customers of Lisa and this Cadillac dealer. It’s over an hour away from where we live but well worth the drive. Bring them any deal and they will beat it and more. Overall great customer servic It’s over an hour away from where we live but well worth the drive. Bring them any deal and they will beat it and more. Overall great customer service and the buying process was very speedy. More

by TXB1422 Verified Customer Verified Customer

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I live in Plano but Big Star Cadillac had a few demo's on their lot that had significant discounts so I made an appointment to drive down 4 hours to view and purchase one of the vehicles but when I got to on their lot that had significant discounts so I made an appointment to drive down 4 hours to view and purchase one of the vehicles but when I got to the dealership I was met with high pressure tactics to buy a new vehicle that I specifically asked my sells person not to do more than once. I was never shown any of the demo's that I specifically drove down 4hrs to see. During the test drive my sales person talked about her personal life and not about the features on the vehicle. Although I went ahead and purchased the new vehicle, it was not the great experience I was expecting when purchasing my first Cadillac. However, I am now enjoying my New Cadillac. Thank you! More

by D. Verified Customer Verified Customer

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They do great work and good customer service Z. Choudhry was very nice. Good work. Choudhry was very nice. Good work. More

by TLM42172 Verified Customer Verified Customer

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I don’t even know where to start! Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did w Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did we have an extremely quick wait time for our vehicles appraisal, we were treated so kindly and shown a breakdown of our numbers right away.Our kiddos even got special attention and snacks during our wait from a fully stocked, clean, & organized snack bar. There was even drinks for us adults. Our sales associate Mario did absolutely everything he could to get us into our current vehicle at a price that was not only fair but better than we expected to receive. I mean as far as speaking to multiple managers and members of his team addressing our concerns and answering our questions. He also gave my husband and I his personal number and responded quickly even after hours. I genuinely felt that we were taken care of in a way that goes beyond what you’d expect to from a car dealership. All of our accommodations were met and Mario seriously went above and beyond helping us upgrade our family vehicle! 10/10 would recommend Big Star Cadillac to family and friends. More

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The buying experience was good, helpful, knowledgeable, and met all of our needs. I would recommend the dealership to others. and met all of our needs. I would recommend the dealership to others. More

by IRAND14 Verified Customer Verified Customer

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Beautiful show room and very friendly staff. We felt very welcomed and appreciated. Very good experience. We felt very welcomed and appreciated. Very good experience. More

by M202SABO Verified Customer Verified Customer

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