Jade Hilliard

I visited Subaru because, for the second time, my 2019 Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery ne Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery needs to be replaced. How does a vehicle that was in motion literally turn off mid drive not get recalled? However, Scott, the service director, claimed it only happens about once a month and less than 1% of vehicles. This is still, far too often. What’s most concerning is that there was no acknowledgment of the serious safety risk—especially considering my children were in the car during the second incident. Scott advised me to contact Subaru of America for assistance, but my request was denied after he personally reached out to tell them not to support my case as they assisted in the past with the lemon I purchased. This experience has completely eroded my trust in Subaru. I will never purchase a Subaru again. If you check , https://www.subaruforester.org/threads/2019-turns-itself-off-while-driving.840675/ you’ll see that this is a well-documented issue with the 2019 Forester. Avoid Subaru—their service team lacks empathy and accountability. More

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I've been a customer at Tucson Subaru for 10 years. I've purchased 4 New Subaru Outbacks during that time span. This dealership is a great place no matter how you look at it. I've purchased 4 New Subaru Outbacks during that time span. This dealership is a great place no matter how you look at it. More

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It was good to sit and discover features of the Outback. I learned a lot I learned a lot More

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Darla Muckley knows her stuff AND the Subaru Forester. She’s patient and very good explaining all the features of the vehicle. She’s patient and very good explaining all the features of the vehicle. More

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I love this dealership, everyone is always friendly and very helpful at every time visit. very helpful at every time visit. More

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Darla was very helpful and patient with our many questions. We LOVE our FORESTER! Thank you to everyone who made it possible! questions. We LOVE our FORESTER! Thank you to everyone who made it possible! More

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Service Value Culture of the business Sales rep Friendliness Knowledgable Helpful Realistic Kind Down-to-earth Friendliness Knowledgable Helpful Realistic Kind Down-to-earth More

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We love our Tucson Subaru. Our salesperson, Sean Johnson was knowledgeable, helpful and efficient with our purchase. We are very happy with Tucson Subaru from our initial purch Our salesperson, Sean Johnson was knowledgeable, helpful and efficient with our purchase. We are very happy with Tucson Subaru from our initial purchase to auto maintenance. Jade Hilliard is cordial and proficient in the service department. This is our fifth Subaru purchase. More

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All the staff, Kevin, Traci and Darla have been great to work with. They were responsive to questions and provided complete answers. Meeting the service staff and seeing the workshop was worthwhile. Thank y work with. They were responsive to questions and provided complete answers. Meeting the service staff and seeing the workshop was worthwhile. Thank you everyone. More

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Daniel Tennes was a pleasure to work with! A very relaxing buying experience! Thank You Daniel!!! A very relaxing buying experience! Thank You Daniel!!! More

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