Jade Hilliard

Jade Hilliard, Service Advisor was exceptional with her knowledge and recommendations for needed extensive repairs for my 10 year old Subaru! Knowing my past successful repairs by the Service Department I knowledge and recommendations for needed extensive repairs for my 10 year old Subaru! Knowing my past successful repairs by the Service Department I continue to be extremely happy with Tucson Subaru! More

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Great customer service, treat a person like you mean something. Happy to be a Subaru owner. something. Happy to be a Subaru owner. More

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Great service department - well organized with people that really care about their customers and their cars. that really care about their customers and their cars. More

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I love Tucson Subaru, like the car this dealership runs smoothly and professionally and honestly. Thank you to all the best employees too!!! smoothly and professionally and honestly. Thank you to all the best employees too!!! More

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My car has always received great service at Tucson Subaru. My only negative comment is that I dislike all the "upselling" of services whenever I take my car in for servicing. Subaru. My only negative comment is that I dislike all the "upselling" of services whenever I take my car in for servicing. More

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I visited Subaru because, for the second time, my 2019 Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery ne Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery needs to be replaced. How does a vehicle that was in motion literally turn off mid drive not get recalled? However, Scott, the service director, claimed it only happens about once a month and less than 1% of vehicles. This is still, far too often. What’s most concerning is that there was no acknowledgment of the serious safety risk—especially considering my children were in the car during the second incident. Scott advised me to contact Subaru of America for assistance, but my request was denied after he personally reached out to tell them not to support my case as they assisted in the past with the lemon I purchased. This experience has completely eroded my trust in Subaru. I will never purchase a Subaru again. If you research the issue, it is a well-documented issue with the 2019 Forester. Avoid Subaru—their service team lacks empathy and accountability. More

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I've been a customer at Tucson Subaru for 10 years. I've purchased 4 New Subaru Outbacks during that time span. This dealership is a great place no matter how you look at it. I've purchased 4 New Subaru Outbacks during that time span. This dealership is a great place no matter how you look at it. More

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Darla Muckley knows her stuff AND the Subaru Forester. She’s patient and very good explaining all the features of the vehicle. She’s patient and very good explaining all the features of the vehicle. More

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It was good to sit and discover features of the Outback. I learned a lot I learned a lot More

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I love this dealership, everyone is always friendly and very helpful at every time visit. very helpful at every time visit. More

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