Jade Hilliard | Page 20

Service Excellence Tucson Subaru service is always outstanding. Scott Gregg, the Service Director, really CARES what customers think. I have personally called him a fe Tucson Subaru service is always outstanding. Scott Gregg, the Service Director, really CARES what customers think. I have personally called him a few times and he's very appreciative to get my feedback. It is an actual PLEASURE to wait for my vehicle. I am very happy with the entire Tucson Subaru dealership and I LOVE my Forester! More

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Great experience! Bought a new Forester in July, 2018 and it was a great experience. Our salesperson, Joe M, was very helpful and listened to us explain what we were lo Bought a new Forester in July, 2018 and it was a great experience. Our salesperson, Joe M, was very helpful and listened to us explain what we were looking for and we found the perfect car. Joe knows everything about Subarus and patiently walked us through all the different models and options. The whole experience from beginning to end was smooth and easy. Everyone we met at Tucson Subaru was pleasant and courteous and there was never any pressure or fast-talking. The after-sale care we received from Darla and the service dept was equally awesome. We highly recommend Joe and Tucson Subaru. More

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Real Service at Tucson Subaru I have dealt with the both the Service and Sales departments as I have just traded my 2016 Outback in for a 2019 outback. This is a very profession I have dealt with the both the Service and Sales departments as I have just traded my 2016 Outback in for a 2019 outback. This is a very professional and customer oriented dealership that I would highly recommend to anyone. It is the best of many different dealerships I have had dealings with over 50 years and the salesman - Joe Micoletti- was very understanding of our specific likes and needs and extremely patient and helpful. More

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Excellent Experience Mike Henry, Louie Ascencio and the rest of the Subaru staff were extremely helpful answering all of our questions, even when asked twice just to clari Mike Henry, Louie Ascencio and the rest of the Subaru staff were extremely helpful answering all of our questions, even when asked twice just to clarify items we were not clear on to begin with. .We have used their service department for over 9 years for our 2009 Forester and look forward to using them for many years into the future with our new Outback. Love the car and Mike made it really easy to get what we needed and wanted in that car. Excellent service and very helpful staff. A real pleasure to do business with each and everyone we met. More

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Only dealer in town! I have visited three times and I wish there was a box for the question "Would you recommend this service center?" that I could check "Maybe" instead o I have visited three times and I wish there was a box for the question "Would you recommend this service center?" that I could check "Maybe" instead of Yes or No, As it is the only dealer in Tucson you are kinda stuck going there for warranty and service if you have an extended warranty. The first time I went in the service adviser was abrupt and did not pay attention to detail. Information on my vehicle was entered inaccurately and had to be corrected by the manager. The second time there was a miscommunication about the condition of my battery and it made me feel like they were trying to sell me something I didn't really need. This had to be dealt with by the manager again as I got a second opinion on the battery, it was a year and half old and it tested good on the retest! The original Subaru battery had only lasted two and a half years and was replaced under warranty at 35 K. As a result I do not think I would recommend Subaru batteries at this time, I might add in the dealers favor the prices for the 60K service were about half of what I was quoted by the California dealer where I bought my Forester, Anyway the verdict is out and I will be very attentive to anything that is recommended that is not routine! More

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Great Dealer & Staff to Work With This was my first experience with a Subaru Dealer. My daughter and granddaughter were familiar with Subaru’s and insisted I go look at them. My sales This was my first experience with a Subaru Dealer. My daughter and granddaughter were familiar with Subaru’s and insisted I go look at them. My sales associate Kevin McDougall was very helpful and patient as I test drove several models. I test drove the Outback Unlimited again before making my decision. After all the paperwork was completed, he took us around the dealership to all the different departments and introduced us to everyone. Very friendly place without all the super sales hype. I was impressed. I highly recommend the Tucson Subaru Dealership. More

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Sooooo Relaxing By far, this has been the easiest, nicest, most relaxing, and stress-free vehicle purchase ever! From the very beginning, everyone was so friendly, kn By far, this has been the easiest, nicest, most relaxing, and stress-free vehicle purchase ever! From the very beginning, everyone was so friendly, knowledgeable, and helpful. Couldn't think of another place I would go that could provide such professionalism, kindness, and oh.... great cookies! More

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No pressure purchase. What I appreciated most that on my third visit Mike Henry assured me that when I was ready to buy, I would know when the right moment would happen. I What I appreciated most that on my third visit Mike Henry assured me that when I was ready to buy, I would know when the right moment would happen. I am conservative when it comes to my finances and after my due deligence of researching the Outback I knew this was my next vehicle. Meeting various personnel at the dealership was top notch and assurances from everyone was a very professional and a welcomed difference. More

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Great customer service and support! Top to bottom the best Subaru dealership I have ever experienced! Bob in sales and Dan in service were both great to work with at the dealership! Top to bottom the best Subaru dealership I have ever experienced! Bob in sales and Dan in service were both great to work with at the dealership! More

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Very professional and personable Gil was terrific! He really took his time to explain all the new technology in my new forester before he let me drive away! He ever synced my phone to Gil was terrific! He really took his time to explain all the new technology in my new forester before he let me drive away! He ever synced my phone to the car! Everyone we encountered was very helpful and courteous. I also appreciated the “no pressure” atmosphere unlike some dealerships; although, let’s face it, Subaru’s sell themselves! Best cars ever! More

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