James Brown
James Brown at Toyota of Rockwall
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James Brown | Page 2

New Car Director

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

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4.7
100 Reviews

Moved to the Dallas area from NY 15 yrs ago. Husband, father of 3 daughters and several dogs. I love helping solve transportation needs throughout North Texas.

Languages Spoken

English English

4.7

100 Reviews

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100 Reviews of James Brown

December 02, 2023

Dealership Rating
Employee Rating

Great sales and finance staff. Very helpful in purchasing my new vehicle. Highly recommended dealership. More

by dennisrowe1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd , Daniel Molina-Power

Dec 03, 2023

Toyota of Rockwall responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, Dennis, and we look forward to continuing to serve you in the future!

November 30, 2023

Dealership Rating
Employee Rating

The team in Toyota was very helpful in every way. I would recommend these guys to everyone. More

by GABRIEL.ABELLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nehemias Lopez

Nov 30, 2023

Toyota of Rockwall responded

Gabriel, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

November 26, 2023

Dealership Rating
Employee Rating

Love the friendly staff and quality service! It's what's keeps our family coming back to Toyota of Rockwall for over 15 years to buy and service our vehicles. More

by CORCOLRK3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd , Aylin Zarate

Nov 27, 2023

Toyota of Rockwall responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 26, 2023

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Employee Rating

Great friendly service at a reasonable price. They’ve been taking care of us and our vehicle needs since 2006. More

by Mr Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez

Nov 27, 2023

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2023

Dealership Rating
Employee Rating

Excellent service. Jeff Land was very help full in the process of purchasing the car. More

by gtunnell0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Land

Nov 23, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2023

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Employee Rating

Dealership as a whole was very efficient and knowledgeable of their vehicles as well as their customers in the store. From the salesperson to the sales manager and of course the finance tram More

by js.snow255
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2023

Toyota of Rockwall responded

Thank you so much for choosing Toyota of Rockwall! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 08, 2023

Dealership Rating
Employee Rating

When I noticed something was wrong with our car tire I was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just co More

by Marissafulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Marissa. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 15, 2023

Dealership Rating
Employee Rating

I think everyone was nice to work with. Chris the salesman did a great job giving information about the vehicle and going to staff with negotiations. More

by ted.daniels22j
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd , Chris

Oct 16, 2023

Toyota of Rockwall responded

Ted, it's fantastic to hear that Chris provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

September 17, 2023

Dealership Rating
Employee Rating

No service, just a means to rip customers off with outrageous fees and purchase propaganda More

by jonesntx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Sep 21, 2023

jonesntx1 responded

I find it interesting you did not acknowledge the outline of instances reflecting poor service experiences. The email was returned.

September 03, 2023

Dealership Rating
Employee Rating

Everybody was very helpful they took care of me better than I’ve been in other dealerships as of offering water, snacks, comfy place to sit till I was ready to do things More

by JODYTHOMAS383
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Martin, Oscar Boyd

Sep 05, 2023

Toyota of Rockwall responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Jody, for choosing Toyota of Rockwall!

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