Janessa Rios
Finance Manager
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
Dealership Experience
6 yrs, 11 mos
Industry Experience
6 yrs, 11 mos
33 Reviews
Write a Review33 Reviews of Janessa Rios
October 25, 2025
What a very pleasant experience. Everyone was very kind and knowledgeable. I would definitely recommend this dealership to others. Matt was great about answering my questions. I’m gr Everyone was very kind and knowledgeable. I would definitely recommend this dealership to others. Matt was great about answering my questions. I’m grateful to know I can come back with questions. Excellent follow up. More
Other Employees Tagged: Matthew Buettner
October 08, 2025
Heather showed us two trucks and and said take them out for a test ride, no pressure in buying for a test ride, no pressure in buying More
Other Employees Tagged: Noah Luckiesh, Heather Gagliano
October 02, 2025
Everyone provided great customer service. I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving ho I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving home after picking up the car I noticed the tire pressure light was on. When I got home I was told I had a reverse light that was out. Upon checking the light out I found that there was not even a bulb in the socket. When I opened the back window I found it covered with dirt. I brought it back to have running boards installed ( which I am very happy with) and they found a leak in a boot that they had replaced before selling the car. I had to bring it back to have that repaired. When they were repairing the leak they also replaced one of the tire pressure sensors. Now that is all in the past, I am really liking the car. I give the customer service 5 stars from the minute I walked in the doors. I just think that the initial inspection was rushed and a lot was missed. More
Other Employees Tagged: Rob Martin , Ryan (Sales) 5 Stars
September 24, 2025
Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More
Other Employees Tagged: Noah Luckiesh, Cole Lutz, Mark Bechler, Mitch Darrow, Nicholas Pastorelli
September 23, 2025
We loved this dealership. The personazlied videos from Matthew really helped, also the texting is what got us to come in. We were very happy when we did the deal in person as The personazlied videos from Matthew really helped, also the texting is what got us to come in. We were very happy when we did the deal in person as well. Finance Manager was a pleasure, all very kind people. Thank you! See you in the near future for our next car. More
Other Employees Tagged: Matthew Buettner
September 07, 2025
They were able to give me a decent price on my trade in, and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we get home More
Other Employees Tagged: Noah Luckiesh, Mark Bechler, Klinton Stoffel
September 06, 2025
Klinton was great to my dad and myself, super easy to talk to and made my first buying experience amazing! talk to and made my first buying experience amazing! More
Other Employees Tagged: Noah Luckiesh, Klinton Stoffel
August 31, 2025
Good experience over the phone Everything was as agreed upon. Delivery condition was clean but there were still some chalk marks from Delivery inspection. Also truck was riding really stiff compared to oth upon. Delivery condition was clean but there were still some chalk marks from Delivery inspection. Also truck was riding really stiff compared to other tacomas I drove at other dealerships. Found all four tires pumped up to maximum pressure of 50psi, aired down to recommended pressure of 30 psi and trucks ride was much better. All in all a good purchase experience More
Other Employees Tagged: Noah Luckiesh, Klinton Stoffel
August 24, 2025
We were promised no hassle and that is exactly what we got. Communication was great. The car was perfect got. Communication was great. The car was perfect More
Other Employees Tagged: Matthew Buettner, Klinton Stoffel

