Janessa Rios
Janessa Rios at Russ Darrow Toyota of West Bend

Janessa Rios

Finance Manager

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.9
29 Reviews

Dealership Experience

6 yrs, 10 mos

Industry Experience

6 yrs, 10 mos

4.9

29 Reviews

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29 Reviews of Janessa Rios

September 13, 2025

Dealership Rating
Employee Rating

Everything went fine, and we developed all the results needed for the task at hand. More

by DLANDSKRON
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 13, 2025

Russ Darrow Toyota of West Bend responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com

September 09, 2025

Dealership Rating
Employee Rating

Everything went very smooth. We were always well informed while waiting for the car to arrive at the dealership. No hassles. Nothing unexpected. A very good experience More

by muhing
Recommend Dealer
Yes
Sep 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

September 07, 2025

Dealership Rating
Employee Rating

They were able to give me a decent price on my trade in, and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we More

by BILLYBLACK832
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 07, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

September 06, 2025

Dealership Rating
Employee Rating

Klinton was great to my dad and myself, super easy to talk to and made my first buying experience amazing! More

by Makenna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Klinton Stoffel

Sep 06, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

August 31, 2025

Dealership Rating
Employee Rating

Good experience over the phone Everything was as agreed upon. Delivery condition was clean but there were still some chalk marks from Delivery inspection. Also truck was riding really stiff compared to oth More

by christylcate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Klinton Stoffel

Sep 01, 2025

Russ Darrow Toyota of West Bend responded

Christy, thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Russ Darrow Toyota of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

August 24, 2025

Dealership Rating
Employee Rating

We were promised no hassle and that is exactly what we got. Communication was great. The car was perfect More

by muhing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

August 15, 2025

Dealership Rating
Employee Rating

Friendly, they listen and helped me understand some things. Gave me options. My salesperson Dan, is just the best! More

by kimliebetrau717
Recommend Dealer
Yes
Aug 15, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

August 14, 2025

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Employee Rating

Courteous and efficient. Their reminders are helpful. Also the video reviews are good. Pricey but a handy location for us More

by maryalbogs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin

Aug 15, 2025

Russ Darrow Toyota of West Bend responded

Mary, thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

August 11, 2025

Dealership Rating
Employee Rating

Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More

by ted.swan.5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 22, 2025

Dealership Rating
Employee Rating

I bought my first Rav4 from Russ Darrow and had a great experience with the sales AND service staff. I now bought my first 4Runner here and again...great experience! Consistently reliable!! 5 stars! More

by JILLAMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

Jul 22, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

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