Janessa Rios
Janessa Rios at Russ Darrow Toyota of West Bend

Janessa Rios

Finance Manager

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.9
35 Reviews

Dealership Experience

7 yrs

Industry Experience

7 yrs

4.9

35 Reviews

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35 Reviews of Janessa Rios

November 11, 2025

Dealership Rating
Employee Rating

Janessa in financing was awesome to work with. She was professional and listened to our needs. Mason, the sales rep, was not helpful. He seemed even irritated working with us. He would not wash th More

by CHADF0
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mason Tuma

Nov 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Chad, feel free to contact us at your convenience. Mitchell Darrow mitchell.darrow@russdarrow.com

November 09, 2025

Dealership Rating
Employee Rating

Neven was nice to work with. Very friendly and personable. Did not pressure us to purchase extras that we weren’t interested in and went above and beyond to get us the best deal More

by Kayla H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neven Stojsavljevic

Nov 09, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

October 25, 2025

Dealership Rating
Employee Rating

What a very pleasant experience. Everyone was very kind and knowledgeable. I would definitely recommend this dealership to others. Matt was great about answering my questions. I’m gr More

by batw3520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Buettner

Oct 25, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for choosing Russ Darrow Toyota of West Bend! Please let us know if we can be of any more assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

October 08, 2025

Dealership Rating
Employee Rating

Heather showed us two trucks and and said take them out for a test ride, no pressure in buying More

by bigdoggsp1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Heather Gagliano

Oct 09, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

October 02, 2025

Dealership Rating
Employee Rating

Everyone provided great customer service. I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving ho More

by ktmae2842
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin , Ryan (Sales) 5 Stars

Oct 02, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

September 24, 2025

Dealership Rating
Employee Rating

Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More

by brian.douglas.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

September 23, 2025

Dealership Rating
Employee Rating

We loved this dealership. The personazlied videos from Matthew really helped, also the texting is what got us to come in. We were very happy when we did the deal in person as More

by jocelynacuna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Buettner

Sep 23, 2025

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

September 13, 2025

Dealership Rating
Employee Rating

Everything went fine, and we developed all the results needed for the task at hand. More

by DLANDSKRON
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 13, 2025

Russ Darrow Toyota of West Bend responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com

September 07, 2025

Dealership Rating
Employee Rating

They were able to give me a decent price on my trade in, and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we More

by BILLYBLACK832
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 07, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

September 06, 2025

Dealership Rating
Employee Rating

Klinton was great to my dad and myself, super easy to talk to and made my first buying experience amazing! More

by Makenna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Klinton Stoffel

Sep 06, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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