Janessa Rios
Finance Manager
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
Dealership Experience
7 yrs
Industry Experience
7 yrs
35 Reviews
Write a Review35 Reviews of Janessa Rios
November 11, 2025
Janessa in financing was awesome to work with. She was professional and listened to our needs. Mason, the sales rep, was not helpful. He seemed even irritated working with us. He would not wash th She was professional and listened to our needs. Mason, the sales rep, was not helpful. He seemed even irritated working with us. He would not wash the car, but tried pushing an expensive ceramic coating that required a wash. The Prius was nearly out of gas and he wouldn't fill the tank. We liked the dealership, but working with Mason not a good experience. We drove over 7 and a half hours to get there and thought we would be treated a little better. More
Other Employees Tagged: Mason Tuma
November 09, 2025
Neven was nice to work with. Very friendly and personable. Did not pressure us to purchase extras that we weren’t interested in and went above and beyond to get us the best deal Very friendly and personable. Did not pressure us to purchase extras that we weren’t interested in and went above and beyond to get us the best deal possible. More
Other Employees Tagged: Neven Stojsavljevic
October 25, 2025
What a very pleasant experience. Everyone was very kind and knowledgeable. I would definitely recommend this dealership to others. Matt was great about answering my questions. I’m gr Everyone was very kind and knowledgeable. I would definitely recommend this dealership to others. Matt was great about answering my questions. I’m grateful to know I can come back with questions. Excellent follow up. More
Other Employees Tagged: Matthew Buettner
October 08, 2025
Heather showed us two trucks and and said take them out for a test ride, no pressure in buying for a test ride, no pressure in buying More
Other Employees Tagged: Noah Luckiesh, Heather Gagliano
October 02, 2025
Everyone provided great customer service. I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving ho I was disappointed with the detailing and the overall inspection before selling the car. I live 70 miles north of the dealership. As I was driving home after picking up the car I noticed the tire pressure light was on. When I got home I was told I had a reverse light that was out. Upon checking the light out I found that there was not even a bulb in the socket. When I opened the back window I found it covered with dirt. I brought it back to have running boards installed ( which I am very happy with) and they found a leak in a boot that they had replaced before selling the car. I had to bring it back to have that repaired. When they were repairing the leak they also replaced one of the tire pressure sensors. Now that is all in the past, I am really liking the car. I give the customer service 5 stars from the minute I walked in the doors. I just think that the initial inspection was rushed and a lot was missed. More
Other Employees Tagged: Rob Martin , Ryan (Sales) 5 Stars
September 24, 2025
Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More
Other Employees Tagged: Noah Luckiesh, Cole Lutz, Mark Bechler, Mitch Darrow, Nicholas Pastorelli
September 23, 2025
We loved this dealership. The personazlied videos from Matthew really helped, also the texting is what got us to come in. We were very happy when we did the deal in person as The personazlied videos from Matthew really helped, also the texting is what got us to come in. We were very happy when we did the deal in person as well. Finance Manager was a pleasure, all very kind people. Thank you! See you in the near future for our next car. More
Other Employees Tagged: Matthew Buettner
September 07, 2025
They were able to give me a decent price on my trade in, and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we get home More
Other Employees Tagged: Noah Luckiesh, Mark Bechler, Klinton Stoffel
September 06, 2025
Klinton was great to my dad and myself, super easy to talk to and made my first buying experience amazing! talk to and made my first buying experience amazing! More
Other Employees Tagged: Noah Luckiesh, Klinton Stoffel

