Jay Presley

I didn’t have an appointment but the battery on the car had completely drained due to a problem with the trunk door latch not closing completely. Jay’s team ran extensive tests and zeroed in on the latch had completely drained due to a problem with the trunk door latch not closing completely. Jay’s team ran extensive tests and zeroed in on the latch and replaced it. In my opinion, Service is the key to getting return customers. Garavel Subaru in Norwalk is excellent. More

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Truly the BEST experience, by far, that I’ve ever had when buying a new car. So professional, honest, sincere and dependable from start to finish ….and beyond. Thank you Garavel and Joel for such great s when buying a new car. So professional, honest, sincere and dependable from start to finish ….and beyond. Thank you Garavel and Joel for such great service. I look forward to referring family and friends to do business with Garavel going forward. More

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I took my car in for service at Garavel Subaru and the team was incredible. Special shout out to my service advisor who kept me posted on the progress. The technician even wrote me a note thanking me for team was incredible. Special shout out to my service advisor who kept me posted on the progress. The technician even wrote me a note thanking me for my service. Thanks for an excellent experience. More

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Very professional and attention to my needs and wants. Everyone was exceptionally helpful and made sure not only was the vehicle exactly what I was looking for, but that I understood the terms of the pur Everyone was exceptionally helpful and made sure not only was the vehicle exactly what I was looking for, but that I understood the terms of the purchase and took time to share with me the features and benefits of the car. More

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Great job by Dave and the team at Garavel Subaru. A friendly and efficient team! A friendly and efficient team! More

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⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience working with Dave Novik. From the very beginning, he was professional, knowledgeable, and genuinely focused on helping me find the right car for my needs. Dave to Dave Novik. From the very beginning, he was professional, knowledgeable, and genuinely focused on helping me find the right car for my needs. Dave took the time to answer all of my questions, explained everything clearly, and never once made me feel pressured. The whole process was smooth and stress-free, and I really appreciated his attention to detail. I’m very happy with my new car, and I would highly recommend Dave to anyone looking for a great car-buying experience! More

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Garavel Subaru is an excellent dealership with a great staff. Michelle is in a class by herself when it comes to knowledge, commitment and knowing how to treat customers. She couldn’t be more helpful or m staff. Michelle is in a class by herself when it comes to knowledge, commitment and knowing how to treat customers. She couldn’t be more helpful or more conscientious. More

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This is the third WRX I purchased from Garavel and they always treat you like family! Dave Novik is a great salesperson who knows his stuff and genuinely cares about his customers. Jeremy Garavel the gen always treat you like family! Dave Novik is a great salesperson who knows his stuff and genuinely cares about his customers. Jeremy Garavel the general manager gave me a very good price, Logan Hankins the used car manager always works to get you the best trade in value, and Teddy Mochlas the new car manager will always go out of his way to locate and secure the exact car that the customer wants. And Jose Marin the finance manager took care of my paperwork in a super efficient and pleasant manner answering all questions. If you are looking for a Subaru, there really is no reason to go anywhere but Garavel Subaru! More

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I rarely write reviews, but my experience with Garavel Subaru was so frustrating and disappointing that I feel compelled to warn others. From start to finish, the communication from this dealership was ab Subaru was so frustrating and disappointing that I feel compelled to warn others. From start to finish, the communication from this dealership was abysmal. Calls and emails routinely went unanswered, and when I did get a response, it was often vague, rushed, or dismissive. At no point did I feel like a valued customer — instead, I felt like an inconvenience. My salesperson, Rudy, was polite but seemed to know less about the vehicles than most customers. It was difficult to get clear, informed answers, and I often had to do my own research to understand key features and differences between models. To make matters worse, I was upsold on warranty add-ons at the end of the process — products that were presented as offering comprehensive coverage, including protection for failed electronics. Unfortunately, this turned out to be misleading. When issues arose, I learned the warranty didn’t actually cover what was promised. This felt deceptive and left me with a costly plan that offered little real value. I’ve been so frustrated with this experience that I’ve begun drafting emails to Senator Blumenthal’s office regarding what I believe is price gouging and misrepresentation in auto warranty sales. When I reached out to Subaru of America for help, I received minimal support. They either couldn’t or wouldn’t intervene, and their lack of follow-through made it clear that customer satisfaction ends the moment you leave the showroom. More

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Dave Novik is knowledgeable and efficient. He anticipates my questions even before I ask. His explanations of the car's features is thorough. The delivery process was very smooth. A great e He anticipates my questions even before I ask. His explanations of the car's features is thorough. The delivery process was very smooth. A great experience. More

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