"As a 4-peat customer with Helms Bros, I can tell you that..."
As a 4-peat customer with Helms Bros, I can tell you that they take extreme pride in taking care of their customers to provide the best experience. All levels of staff and management are professional and knowledgeable. While I’ve only worked with one Sales Representative, who is exceptional, I can tell that all of their personnel in sales and service are committed to excellence. It’s the main reason I keep going back.
"Sales rep Herman was outstanding! Very knowledgable about..."
Sales rep Herman was outstanding! Very knowledgable about the car (C300) and no pressure whatsoever. he did all we could hope for and in addition made sure a miinor service issue was taken care of promptly.
"I have a wonderful salesperson Mike"
The management especially Jennifer & Suzanne are warm welcoming and always make you feel as though you are extremely important. Totalling impressed with the friendliness of each person.
"Incompetent Manager "
This review is for 171-10 Station Rd. Flushing, NY.
Manager ( Andrea )needs a training to learn how to handle a situation in which her staff make a mistake,
the staff forgot my papers and I was waiting from 8:55AM TO 11:00AM, and that was when I went to the front desk to ask what was wrong and the staff noticed and accepted the mistake of misplace of my papers (just to change a tire).
The manager always was behind her desk, for hours!.
I never saw her supervising her staff or costumer .
" Being confident that its done right"
I have always had confidence in my service advisor Sean Savage. When I have to bring my car in for service he's always professional..
Recently I called because my vehicle wasn't driving properly. Had it towed to Helms and was later advised of the problems.
Work performed on my vehicle in timely and professional manner. Major work performed and kept up to date daily. Carmine Gonzalez to be commended for his duties
Other Employees Tagged:
, Carmine Gonzalez
have been a customer of helm bros for some time jack is the best service advisor he takes good care of my car and a man of his word . all of the people at service center are great they make you feel like family