Jeff Rizzi

Title: Disappointing Experience with Poor Customer Service and Management Rating: 1/5 stars I'm extremely disappointed with my recent experience at this dealership. Normally, I've had positive i Service and Management Rating: 1/5 stars I'm extremely disappointed with my recent experience at this dealership. Normally, I've had positive interactions, but this visit was marred by subpar service and poor management. My vehicle was brought in for a recurring issue with the passenger side window, which wasn't resolved during the initial visit. After dropping off my car on Friday morning, I waited to hear back from my representative, but there was complete radio silence. Despite sending messages and calling the service number multiple times, I was left on hold for over an hour each time, only to be told that the service department was closed and I'd have to wait until Monday. The lack of communication, loaner options, and basic courtesy from management was appalling. The manager, Jeff, seemed more interested in brushing off the issue than taking ownership and providing a solution. His response to the service representative was essentially to tell me to "deal with it" on Monday, without even having the decency to call me personally. This lack of accountability and poor attitude has led me to question whether I'll continue doing business with this dealership. If you value good customer service, I'd strongly advise exploring alternative options. Unfortunately, my experience was severely disappointing, and I wouldn't recommend this dealership to others. More

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Great service, very friendly people working in the service department. Everything went smoothly. Thank you very much service department. Everything went smoothly. Thank you very much More

by Christine28 Verified Customer Verified Customer

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I experienced prompt, professional and courteous service from all personnel from the time the car was dropped off through the payment and delivery. from all personnel from the time the car was dropped off through the payment and delivery. More

by MOUNTAINJAT Verified Customer Verified Customer

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The tech looked over my new used car to make sure it was in decent condition in decent condition More

by PCACCATINO Verified Customer Verified Customer

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We receive nothing but respect from Mark Christopher when we visit. Jeff and Dario have been wonderful to work with during the two visits needed for oil change service and maintenance of our Cadillac XT4. Th we visit. Jeff and Dario have been wonderful to work with during the two visits needed for oil change service and maintenance of our Cadillac XT4. Thank you! More

by JOE@SJDINC.COM Verified Customer Verified Customer

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Most solid dealership I’ve ever been to! MCAC always takes good care of me and my vehicles! My family’s as well! Shoutout to Nate Heath for solid follow up and customer satisfaction as well! MCAC always takes good care of me and my vehicles! My family’s as well! Shoutout to Nate Heath for solid follow up and customer satisfaction as well! Love Rizzi and Rigo as well! More

by mscandicejackson Verified Customer Verified Customer

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The Service Advisor Javier is great. He updates on the work being done and is very nice to work with. He updates on the work being done and is very nice to work with. More

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My car was serviced and looks brand new from the detail they did. Everyone is amazing at Mark Christopher. they did. Everyone is amazing at Mark Christopher. More

by KELZBENZ Verified Customer Verified Customer

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First Class all the way We appreciate all the hard work and great communication they offered and great communication they offered More

by dvbematerials Verified Customer Verified Customer

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The service was prompt, efficient, and exceeded my expectations. It’s rare to find a dealership that combines expertise with such genuine customer care. I’ll definitely be returning and would highly r expectations. It’s rare to find a dealership that combines expertise with such genuine customer care. I’ll definitely be returning and would highly recommend Mark Christopher Chevrolet to anyone looking for top-notch service! More

by MVTHOMPSON4 Verified Customer Verified Customer

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