Jeremy Durbin

I had an outstanding experience purchasing my BMW X3 from The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my s The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my salesperson), and Jeremy in the service department. From the very beginning, Paul made the buying process easy, transparent, and genuinely enjoyable. He was knowledgeable about the vehicle, patient with my questions, and never made me feel pressured. He made sure everything was clearly explained and took the time to ensure the car was exactly what I was looking for. George, the Used Car Sales Manager, truly went above and beyond. He personally made sure the car was in outstanding condition before delivery. If anything needed attention, he handled it immediately and ensured it was corrected the right way. It was clear that his priority was making sure the vehicle was perfect, not just “good enough.” That level of care and accountability says a lot about the leadership and culture at The BMW Store. I also want to recognize Jeremy in the service department, who made sure the service work was handled smoothly and professionally. Everything that needed to be addressed was taken care of, and the communication throughout the process was excellent. It’s reassuring knowing the service department stands behind the vehicles they sell. The entire experience felt professional, honest, and customer-focused from start to finish. Buying a car can sometimes be stressful, but this team made it smooth and even fun. Because of the way George, Paul, and Jeremy treated me, I will absolutely be buying my future BMWs from The BMW Store, and I will confidently recommend them to friends, family, and colleagues. If you’re looking for a dealership that truly stands behind their vehicles and takes care of their customers, The BMW Store is the place to go. More

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Paul has been amazing to work with from the jump. He has been on top of every part of the process from the moment I stepped on the lot - helping me decide which vehicle was right for me, the lease, t He has been on top of every part of the process from the moment I stepped on the lot - helping me decide which vehicle was right for me, the lease, the terms and then guiding me through the purchase. I will come back again and tell friends - Paul was that good. More

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Paul Kolleck listened to our interest & was generous in giving us time to consider options. After the sale, he continued to contact us & assure we were comfortable with the purchase. Awesome care & atten giving us time to consider options. After the sale, he continued to contact us & assure we were comfortable with the purchase. Awesome care & attention!!! More

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Jonathan was a huge help and kept me up to date on my m2 order. The staff have been nothing but nice and friendly. Stephanie was very nice and informative when I got my car helping me set the car up. It was order. The staff have been nothing but nice and friendly. Stephanie was very nice and informative when I got my car helping me set the car up. It was a great experience and I appreciate the team there. More

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I came back to The BMW Store for their competency, expertise and excellent service. My vehicles are awesome and the purchases and service experiences have been pleasant and rewarding. expertise and excellent service. My vehicles are awesome and the purchases and service experiences have been pleasant and rewarding. More

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Great experience working with the BMW team. This was the fourth car I bought from the BMW Store, all with the same high level of service. This was the fourth car I bought from the BMW Store, all with the same high level of service. More

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Easy to deal with, I have purchased 8 cars there. Always professional. Would recommend without reservation. Always professional. Would recommend without reservation. More

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First class service and friendliness! We couldn’t have asked for a better experience! Very impressed! We couldn’t have asked for a better experience! Very impressed! More

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BMW Store and Paul Kolleck are always outstanding! Excellent communication and customer service. Knowledgeable about the vehicles and a smooth signing process. Will continue to return customer! Thanks Excellent communication and customer service. Knowledgeable about the vehicles and a smooth signing process. Will continue to return customer! Thanks very much. More

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I took my car for a Dinan tune and was quoted as it being 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibil 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibility. When I went to pick up the car, nobody took any time to explain what had been done to my car. Some kid handed me my keys and said “your car is somewhere out front. Let me know if you can’t find it”. More

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