Jeremy Rodock

There’s too much to explain here in full, but due to the severity of the situation, my attorney will be contacting corporate directly. In short, the customer service was unacceptable — no one seemed to know severity of the situation, my attorney will be contacting corporate directly. In short, the customer service was unacceptable — no one seemed to know what was going on, and the entire process was disorganized from start to finish. They attempted to pass a service charge on to me that the warranty company had actually instructed them to continue to diagnose because they needed more information. The only updates I received were vague mentions that they needed “more time to diagnose,” yet they tried to bill me hourly for that time. To make matters worse, I was told the vehicle was ready for pickup via tow — only for the tow truck to arrive and find that the car was not, in fact, ready. The lack of communication, poor service, and mishandling of the situation made for a completely unacceptable experience. More

by J Verified Customer Verified Customer

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The unethical staff lies to get you to take services that your car doesn't need. your car doesn't need. More

by gaveflores1234 Verified Customer Verified Customer

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Two service visits paid $588 no daylight running lights. Toyota went Directly into my pockets Toyota went Directly into my pockets More

by michaelreese0880 Verified Customer Verified Customer

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The inspection was detailed finding potential water pump need replacing. J.J. Always does a great job with our cars. need replacing. J.J. Always does a great job with our cars. More

by gwilkinson303 Verified Customer Verified Customer

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Excellent Job done . Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. More

by frank.boamah Verified Customer Verified Customer

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Changes needed for the warning lights was not fully addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was completed. More

by GGODORH Verified Customer Verified Customer

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I went to get a service done but it was not done. This is the worst place to get your service done. This is not the first time I had issues with them. If I could give back my toyota back and buy the This is the worst place to get your service done. This is not the first time I had issues with them. If I could give back my toyota back and buy the Kia I had in mind, I would. No more toyota cars for me. Run while you can. Awful customer service. More

by sue Verified Customer Verified Customer

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The person that kept me informed of my service was outstanding. I only bring my vehicle to one service place because they make you feel comfortable. outstanding. I only bring my vehicle to one service place because they make you feel comfortable. More

by brydog52 Verified Customer Verified Customer

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If Justin was the closing/finance guy, he was efficient and very knowledgeable. I am not at all happy with your service department. When I purchased the vehicle. I was told by Russell that the kick sensor and very knowledgeable. I am not at all happy with your service department. When I purchased the vehicle. I was told by Russell that the kick sensor was not installed but I should call the service department after a couple of months to see if you received them in and they would install at no charge to me as it should have been on the vehicle in the first place. I called and spoke with a representative in the call center who stated that the parts were in and scheduled an appointment for me on Monday February 17. I drove 75 miles from my home to the dealership. I pulled my car into service and handed over the keys. 2 hours later, I was told that the parts were not in stock and I would have to come back. I asked to speak with a supervisor and Jeremy came over to discuss it. I told him that I was told the parts were in and scheduled that appointment. I was not driving all the way back AGAIN. This was YOUR error! Jeremy told me that he would call me to discuss a coupe of options the next day. I left with no kick sensor. Jeremy didn’t call the next day but did call 3 days later and left a message asking for me to call him back to discuss options. I called back the number he indicated a few days later, received voice mail and left a message that I was returning Jeremy’s call. THAT WAS AT THE END IF FEBRUARY. NO ONE IN SERVICE HAS YET CALLED ME BACK TO GIVE ME OPTIONS ON GETTING MY KICK SENSOR INSTALLED. I would appreciate getting a call from the service manager to review my options of getting this taken care off. More

by kwise14 Verified Customer Verified Customer

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Jeremy explained everything throughly , the dealership was clean, overall a great experience as always here was clean, overall a great experience as always here More

by todd.abens Verified Customer Verified Customer

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