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Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida | Page 6

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
243 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

6 yrs, 2 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

243 Reviews

Write a Review

243 Reviews of Jessica Hermida

April 23, 2026

Dealership Rating
Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers More

by AMANDA.G.MACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Patrick Mclaughlin

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Apr 23, 2026

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 18, 2026

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Employee Rating

Another great experience getting the car serviced. Everything was done very efficiently and I was kept informed of the progress. More

by DEPLASCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2026

Smythe Volvo Cars responded

It’s great to hear your service was handled efficiently and you stayed informed throughout. We look forward to servicing your Volvo again. Enjoy!

April 18, 2026

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Employee Rating

Jessica was friendly and helpful. Jessica kept us updated in a timely manner and addressed any concerns. More

by SMITHCHRIS10
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Apr 18, 2026

Smythe Volvo Cars responded

It’s great to hear that Jessica’s friendly help and timely updates put your mind at ease during your Volvo service. We appreciate you letting us assist and hope to welcome you back soon. Enjoy!

April 18, 2026

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Employee Rating

Quick impromptu service provided. Great communication, and great service, including valet to the train station. More

by ROB.R.MCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2026

Smythe Volvo Cars responded

We’re glad our team could provide quick assistance with clear communication and valet service to the train station. Jessica is happy everything went smoothly with your Volvo. Thank you for choosing us and we look forward to assisting you in the future. Enjoy!

April 17, 2026

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Employee Rating

Prompt responses. Work done on time. Loaner easy to borrow. Accommodating dealing with repair issue. More

by Bob
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Apr 17, 2026

Smythe Volvo Cars responded

It’s great to hear our team responded swiftly and completed your service on time. We’re pleased that arranging the loaner was seamless and that we could accommodate your repair needs. Thank you for trusting us with your Volvo. Enjoy!

April 17, 2026

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Employee Rating

Very easy to make an appointment which included a brand new rental car and all the service people were informative and professional More

by peter1221
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Apr 17, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with your Volvo XC60 service. We’re pleased that scheduling was seamless and you had a brand new rental car ready. It’s great to know our team was informative and professional. Enjoy!

April 16, 2026

Dealership Rating
Employee Rating

Very responsive and transparent communication about any and all issues regarding my vehicle. Timely updates provided. More

by ROB.R.MCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

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Apr 16, 2026

Smythe Volvo Cars responded

It’s great to hear our team kept you in the loop on your Volvo XC90 Hybrid with clear communication and timely updates. We aim to keep every service visit straightforward. Please let us know if you need further assistance. Enjoy!

April 13, 2026

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Employee Rating

She was patient with all the questions I've asked her She patiently answered all the questions that I have in regards to what the mechanics have worked on my car More

by Giri
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Apr 13, 2026

Smythe Volvo Cars responded

It’s wonderful to hear Jessica took the time to address all your questions about the work on your Volvo V60. We appreciate you recognizing her patience and thorough explanations. Thank you for trusting us with your service. Enjoy!

April 10, 2026

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Employee Rating

The customer service at Smythe Volvo is a 11 out of 10. Unparalleled for any dealer I have ever dealt with. Why would you go to any other Volvo dealer when you have Smythe? More

by TROURKE10024
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Apr 10, 2026

Smythe Volvo Cars responded

Thank you for sharing such high praise of our customer service during your recent Volvo service. Jessica and our team are thrilled to know we provided an unmatched experience. We look forward to assisting you again down the road. Enjoy!

April 10, 2026

Dealership Rating
Employee Rating

Always very welcoming and helpful. The service department treats you like family. Would highly recommend Smythe More

by lyon0822
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Apr 10, 2026

Smythe Volvo Cars responded

We’re delighted our service department made you feel like part of the family during your Volvo XC40 visit. Thank you for recommending us. We look forward to welcoming you back soon. Enjoy!

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