Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida | Page 6

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
213 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

213 Reviews

Write a Review

213 Reviews of Jessica Hermida

March 13, 2026

Dealership Rating
Employee Rating

The entire team was incredibly helpful and efficient. Jessica was fantastic and helped me get an additional issue addressed. More

by FELIGOGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Smythe Volvo Cars responded

Hello, we’re glad the team assisted you efficiently and that Jessica could address the additional issue on your Volvo XC60. Your feedback encourages us to maintain our service standards, and we look forward to your next visit. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Great service and support Even my sales rep remembered me from a year ago by my name More

by FRANCINE.LEFF
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 12, 2026

Smythe Volvo Cars responded

It’s terrific to know our team delivered attentive support and that your sales consultant remembered you. We’re grateful you chose us for your Volvo XC40 service. Thank you for the five stars. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Pleasant atmosphere in the waiting area (nice chairs; good snacks) though I hated having to watch 'The View'; Jessica is very much up to speed and quite nice to deal with. More

by pharmawisdom01
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

Thank you for the 5-star rating and for noting the comfy chairs and snacks in our service center waiting area. We’re sorry the TV selection didn’t suit you. Jessica will be delighted to hear you found her knowledgeable and friendly. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Helpful and accommodating Jessica was very friendly when I first arrived. At pickup, Jessica and others helped me transfer my things from one car to another. I was able to pick it up sooner than anticipated More

by Campbelldonna20
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

We’re delighted Jessica greeted you warmly and helped with moving your belongings. It’s great your Volvo XC40 was ready sooner than expected. Thank you for trusting us with your service. Enjoy!

March 09, 2026

Dealership Rating
Employee Rating

The dealer is courteous and prompt. The Volvo corporate entity however, is exceedingly disappointing and lacks basic customer Service. More

by giancarlo.maranzano
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 11, 2026

Smythe Volvo Cars responded

Giancarlo, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars. We look forward to having you as a valued customer for many years to come! Enjoy!

March 09, 2026

Dealership Rating
Employee Rating

Quality and friendly teams, good experiences Easy to schedule appointment, and they helped resolve a problem More

by SKY1701ZZ
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 09, 2026

Smythe Volvo Cars responded

It’s great to hear scheduling was easy and our team helped resolve your issue. We’re pleased the service team delivered a quality experience for your Volvo S60. Thank you for trusting us with your vehicle. Enjoy!

March 09, 2026

Dealership Rating
Employee Rating

Efficiently handle issues pertaining to my newly purchased Volvo.Very responsive to my needs Very prompt service with a full explanation of the issues that we've resolved More

by PINK1103CUTIE
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 09, 2026

Smythe Volvo Cars responded

Thank you for sharing how smoothly we resolved your Volvo’s issues. Jessica and our team are pleased we could respond promptly and provide clear explanations every step of the way. Enjoy!

March 08, 2026

Dealership Rating
Employee Rating

Great experience with Jessica as always. Fast and efficient. I will always come to Smythe for my car services More

by josephlapella
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 08, 2026

Smythe Volvo Cars responded

Thanks for highlighting Jessica’s attentive service. We’re glad your Volvo XC90 maintenance was fast and hassle-free. We look forward to taking care of your next service visit. Enjoy!

March 08, 2026

Dealership Rating
Employee Rating

Jessica is super efficient, professional, and warm! Her service was exceptional. White glove service start to finish More

by EVAZQUEZ3
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 08, 2026

Smythe Volvo Cars responded

Thank you for highlighting Jessica’s efficiency, professionalism, and warmth during your Volvo XC90 service. We’re delighted the white glove experience met your expectations from start to finish. We appreciate your feedback and look forward to assisting you again. Enjoy!

March 07, 2026

Dealership Rating
Employee Rating

Very efficient. Everyone was very nice and made it easy . Going to get my car serviced was much easier than I thought, and I am very grateful. More

by kswirz
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Mar 07, 2026

Smythe Volvo Cars responded

We’re glad to hear your Volvo XC60 service went smoothly and efficiently. It’s great Jessica and the rest of our team made the process easier than you expected. We look forward to assisting you again. Enjoy!

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