Joe Cleaver | Page 85

Excellent experience and follow up Didn’t expect to walk into the dealership and walk out with a car, but we had a fantastic and easy experience. Robert was very helpful and incredibly Didn’t expect to walk into the dealership and walk out with a car, but we had a fantastic and easy experience. Robert was very helpful and incredibly easy to work with. Even follow up was excellent. There was no sales pressure from either Robert or the Sales Managwr who checked how we were doing throughout without the usual “Let me send my manager over.” Highly recommend. More

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Low stress purchase experience Found just the right car and was happy with the sales and delivery experience. Dan was very helpful and thorough. I would highly recommend him. Found just the right car and was happy with the sales and delivery experience. Dan was very helpful and thorough. I would highly recommend him. More

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Outstanding customer service! Exceptional! The team at Ferman always provides exceptional customer service. It was a pleasure working with Gary Mack from start to finish. Gary was able to walk The team at Ferman always provides exceptional customer service. It was a pleasure working with Gary Mack from start to finish. Gary was able to walk me through the process of ordering the car that I wanted with the features that mattered to me, keeping the accessories and features that I was looking for. It really personalized the experience. He kept me informed about the build process as well as the status of the vehicle, from start to finish. Once the car arrived at the dealership, the closing process was quick and painless. I am very happy with the experience and very happy that I decided to order the new car at Ferman. More

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Exceptional car buying experience! Thank you Jack Dennis for your guidance in chosing the BMW 530i from the Certified Preowned selection at Ferman BMW in Palm Harbor! It was a pleasure Thank you Jack Dennis for your guidance in chosing the BMW 530i from the Certified Preowned selection at Ferman BMW in Palm Harbor! It was a pleasure doing business with all the staff at Ferman. It is an awesome driving machine, I couldn't be happier with any other vechile! More

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Great Experience! We had a great experience with our new to us Porsche purchase at Ferman. Jack our salesman calmly navigated us through the entire deal. The paperwor We had a great experience with our new to us Porsche purchase at Ferman. Jack our salesman calmly navigated us through the entire deal. The paperwork was handled perfectly and we were on our way in our fully fueled up, shiny car. Highly recommended. More

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Pleasantly surprised I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car to relay their horror stories about the dealership. In February it was time to get another car. I searched for 3 weeks and finally the car i wanted showed up a Ferman. I had no choice. From the moment i arrived the changes were evident. This new staff offers a kindness i had never seen there before. It is kept a lot cleaner than it was 3 years ago, employees who don't have to speak to me do so anyways in an over the top friendly manner, and i find handwritten thank you notes in my car waiting for me after service. 3 years ago i had work done and my car was returned 2 me stalling out at traffic lights and emitting white smoke from my exhaust. When i addressed this with the old staff I was given a brush off. Yesterday was my 1st true service visit on the new car. I have a service warranty and was afraid that might lead to sub par service. Untrue! They care for my car as if i were spending the thousands of dollars it takes to maintain a twin turbo 750. I love my preowned 750. I enjoy my time at Ferman, and i truly like the staff. Thank you Ferman. More

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Professional I have used Ferman BMW in Palm Harbor for several years and have been extremely satisfied with the quality of service. Worth a special mention is Jami I have used Ferman BMW in Palm Harbor for several years and have been extremely satisfied with the quality of service. Worth a special mention is Jamie, my Service Contact who has always been helpful and professional. I can't specifically remember the names of all that I interacted with but without exception they have all been first class. I More

by RobertD Verified Customer Verified Customer

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A Truly Exemplary Experience! I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW is also due for scheduled services that are covered by warranty. The tire is not overpriced, so I decided to replace both front tires. At 37,000 miles rhey are borh almost due for replacement. Thank you to the entire Ferman BMW team! More

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Great Job!! Thank you to Santo’s Matt C and Joe Cleaver. Good guys! I used to work at Ferman BMW my daughter and my family love Mini. Looking for a Mini go see th Thank you to Santo’s Matt C and Joe Cleaver. Good guys! I used to work at Ferman BMW my daughter and my family love Mini. Looking for a Mini go see those guys !! More

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Awesome experience everyone was very helpful and pofessional Great dealer to purchase a car from. Everyone we talked with we're very patient and understanding of the situation we needed to resolve in order to ma Great dealer to purchase a car from. Everyone we talked with we're very patient and understanding of the situation we needed to resolve in order to make a deal on the 535I we purchased More

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