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Joe French
Joe French at Klaben Ford Lincoln

Joe French

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
1,021 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

29 yrs, 11 mos

Industry Experience

29 yrs, 11 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,021 Reviews

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1021 Reviews of Joe French

January 20, 2026

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I have been having my service done at Klaben for over 30 years and they still fulfill my expectations. More

by Fordie
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Yes
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January 19, 2026

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Dealership was very accomidating to my needs. Comunication was top notch. Thank you klaben staff. More

by tdapper1
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Yes
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Jan 19, 2026

Klaben Ford Lincoln responded

Thank you for taking the time to share your feedback and the positive remarks for our team. We ask for our customers insight because it means a great deal to us. Although a 4 star rating means we did well, it also says we could have done some things better. In other case the rating was left in error. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. All of this helps us as we continuously work towards improving our guests’ experiences and delivering the level of service they deserve. Might I have a few more minutes of your time to gain additional insight? Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 - sbradford@klaben.com

January 17, 2026

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Joe did nice job telling me what was being done keep me updated great job by joe More

by Ronfranco59
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Yes
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January 16, 2026

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Fast honest service. Scheduled on line got my preference service guy, Joe. Everything was above and beyond expectations. More

by DJKool
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Yes
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January 15, 2026

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Joe French and the team did a great job and were a pleasure to work with as usual. More

by Christopher.charpentier
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Yes
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January 14, 2026

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Have had my car serviced by Klaben for a number of years, and have mostly been satisfied. More

by doolcent
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Yes
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January 14, 2026

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 13 years now. High More

by fairyrain826
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Kim Wolfram, Sean Bradford, Steve Sigmund

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January 08, 2026

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Kim is always very thorough and thoughtful making sure to explain everything and recommend the needed services. More

by jacobdejean
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Kim Wolfram, Tom Alcorn, Sean Bradford, Rob Simon, Brandon Bart, Gavin Fano, Anthony Thurman Jr

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January 08, 2026

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I support Klaben service by returning for over 25 years. Great caring service and customer support. The Klaben sales side is also great. I have included many who have served me over the years. More

by Paul 3
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Rob Simon

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January 06, 2026

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Had my car towed in for a diagnostics. I was sent a video of a thorough inspection. Unfortunately, I determined the cost to repair a 13 year old vehicle was more than I was willing to pay. More

by graymama1218
Service Communication
Recommend Dealer
Yes
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