Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 35

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,057 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,057 Reviews

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1057 Reviews of Joe French

January 08, 2024

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Brought my Ford Fusion for seasonal maintenance; the job was done on time by Joe French and his able team. More

by MBDOWELL
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

January 08, 2024

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Joe French always does a great job! He always makes it easy to bring in my vehicles. More

by dbaumgardn
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Recommend Dealer
Yes

January 04, 2024

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We have had nothing than good experiences with Klaben Sales and Service for several years. More

by jemig
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

January 02, 2024

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Mona and Joe are great. They were able to squeeze in my truck in for repairs that were needed without me having to rearrange my schedule. I was kept up to date on the status More

by matt.ickes
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

January 01, 2024

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I've already submitted a review of my most recent visit. This happens all the time. Joe French and Jessica Meacham were outstanding. Although my windshield washer pump was replaced, the fluid wasn't to More

by MOONER93
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Meacham

Jan 04, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit and for your complimentary words for our team members. Your feedback is very important to us. Although your 4-Star review may describe a good experience, based on your comments we could have done a better job in greeting and helping guide you upon your arrival. I apologize for leaving you feeling anything less than completely satisfied.. It was a pleasure meeting you over the phone and your additional insight provided valuable takeaways. It is my responsibility to take this back to our team and reflect on its content for use in coaching, counseling, and celebrating. It means a lot your allowing us to make right a situation we clearly created. As we discussed, we appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

December 27, 2023

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Always a pleasure getting service from Klaben Ford. Joe does a wonderful job getting my vehicles in and out in a timely manner. More

by matt.ickes
Service Price Transparency
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Recommend Dealer
Yes

December 23, 2023

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Joe is awesome! He has taken the time to communicate with me about the status of my F150 repair. He just seems to have a way about him, that he genuinely cares abo More

by MOONER93
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Meacham

December 21, 2023

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Chris is a great salesman and he listens to his customers needs and wants. He is the only salesman I will deal with. More

by andersoncontract
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Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Jennifer Bowen

December 20, 2023

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I love Klaben, they took care of my vehicle brought in at closing time, I was frantic, Joe French fixed the problem immediately and got me back on the road, he stayed late and cancelled his plans, who does t More

by ms_smo
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Recommend Dealer
Yes

December 19, 2023

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Very friendly and customer focused. Keep you informed of service progress. I highly recommend Klaben. More

by bstrig
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Recommend Dealer
Yes
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