"Very helpful and friendly!"
Walked in knowing exactly what car I wanted and had a set price for payments and they were able to work with me to get the best offers. Other places would have just sent me on my way. Great job to sales and finance! I would recommend this place to anyone that is looking to finance!
"Great salesperson, misleading website"
First, I want to say the salesperson I dealt with was great and tried to be helpful. His name was John Mitchell and I was ready to buy a car the day I went in. I went into this dealership on Saturday, 3/25/17 with a list of specific cars that were on the website. Out of seven cars I had as possibilities, only drove one on my list. One was at a body shop and the other one that I really wanted to see couldn't be located. I test drove a car the same year and really liked the car so I asked John if I came back in on Sunday, 3/26, if the car would be available. He said it would be. I also asked him first if the car had been sold and he checked and it wasn't.
I went in on Sunday and the car was still not located. So, I picked out a couple of other cars to look at that were also on the website and he looked and said he would let me test drive. Come to find out, both of these cars were also sold but still listed as available. I found a car that I wanted to purchase which is the one I test drove the day before because the one I really was interested in could not be located. In the end, I left without buying not for lack of trying on John's part and my part but because the car had higher mileage and had been in an accident and I felt the price should be lower. I understand they don't negotiate but I drove all the way back there the next day to see a specific car and found a total of 3 other possibilities, 2 already sold and 1 that I didn't like when I test drove the car. The car I was going to purchase did not work out.
I would still like to buy a car from John but I don't have time to go back and forth repeatedly with misleading internet information so in summation, I believe this dealership should monitor their website and take cars off as soon as they are sold so people don't waste time going there with something in mind and it is already sold.
I gave the dealership 4 stars because John did try to be accommodating.
"John Mitchell is the best sales guy to see!"
If you like a good and quick car buying experience, John Mitchell is the best Sales Consultant there! Ask for him in person and by name. He will help you select the car you want. He's a very down to earth person and willing to help your car buying experience smoothly and calmly. Bill was also great with offering additional packages. JOHN A GREAT GUY TO TALK WITH!!!!
"John Mitchell is a gem"
- New Prius owner
John was a pleasure to work with on our recent purchase of a used Toyota Prius, and went the extra mile (literally) to bring paperwork to my office to be signed, and to pick up my wife at the bus station to bring her to the dealership when the car was ready. We really appreciated his easy going, friendly, no pressure style and would be more than happy to buy another car from him. There were a few things that the dealership could have done better - but these are not a reflection of John.
Other Employees Tagged:
Had the pleasure of dealing with John Mitchell as my salesperson. Answered all my questions promptly and stayed in contact throughout the process! Would recommend anyone to go here to find a car, they price to sell!
"Best car buying experience ever!"
- Breha R.
I would do it over again in a heartbeat and that is coming from someone who was absolutely terrified to embark on my first solo purchase! The reviews I read praised Herb Chambers of Seekonk so I took the plunge and requested a quote via email. The same day, Caitlin e-mailed me and provided me with a detailed quote that clearly identified all charges I could expect to pay – absolutely no hidden fees. Caitlin was patient and answered very specific questions I asked about financing with absolutely no pressure to go to the dealership to get answers. I decided to take the plunge and go to the dealership on my way home from work and I am so glad I did! Caitlin introduced me to sales and leasing consultant, John Mitchell, who made the process of buying a new car a fun experience. From the moment we sat down together John made the process feel like a natural conversation you’d have with a friend. I appreciated his friendly demeanor and his willingness to help without making me feel pressured. Never before have I sat in a car dealership laughing while working towards a car purchase! Emilio from finance was also awesome to work with; quick to realize that I was buying a CRV for durability, a small detail I appreciated him acknowledging. The process of reviewing my financing paperwork was painless and everything was clearly explained to me including how various options would impact my monthly payment. I couldn’t believe how easy everything was! Several times I caught myself thinking, “this has to be a mistake – someone has to come and turn this into a nightmare at some point” but that point NEVER came. I returned the next day to pick up my car and drop off my trade. Rachel and John were waiting when I arrived – John even challenged Rachel to show me something about the CRV I did not know as I he knew I had done a lot of research. She didn’t disappoint, carefully demonstrating to me how to set preferences that I didn’t even know existed! Meanwhile, John removed the plates from my trade and installed them on my new car so as soon as the walk-thru was complete, I drove off! The following day, John contacted me to say my registration was in and even offered to mail it to me but I opted to stop in on my way home. When I arrived, John was with another customer but Rachel remembered me immediately, she got my registration and went over to the service area to arrange for my state inspection. Before I knew it, my registration was in the glove box, my inspection was complete and my first solo car buying experience ended with me driving away incredibly happy. I cannot say enough good things about the entire team who helped me, but especially John and his charismatic personality. If you are nervous about buying a car, go to Herb Chambers of Seekonk and ask for John Mitchell, he will make you laugh away any fears you have and the rest of the team will make you feel just as comfortable. You will not leave disappointed!
"My car started rusting after 2 weeks of owning it!!"
I bought a used car (3 years old, 33,000 miles) from this dealership 2 weeks ago and I noticed that there are 2 rust spots (one on the front fender, the other on the rear quarter panel). I called the dealership and they say it is not covered under warranty. The sales person told me he would supply me with some touch up paint, that is NOT how you fix rust!!
A car that I JUST BOUGHT should not have this kind of issue, I am extremely dissatisfied with the quality of customer service and would NEVER buy from this company again if they are selling vehicles that are about to start falling apart and not taking care of it.
I am so disappointed with this company.
"Amazing ! "
John was great ! Definitely had an amazing experience with him and walked away with the car I wanted ! Great customer service skills and very attentive. Definitely recommend him. First time financing a car and he did a great job answering all my questions and concerns
"Homero the Great"
I stopped in with a friend when he was looking for a car, and I ended up talking with Homero after my friend's meeting. Homero was very informative and knew his stuff about all of the cars we inquired about. I would absolutely recommend Homero to friends looking for a car.
"Great experience! Best salesperson! "
- Tammy E.
I took my daughter to Herb chambers after she had looked around on her own She got the best price and John Mitchell made the entire experience go smooth. We immediately felt comfortable with him. He was very sincere in helping us find what we were looking for. In the process I was on the fence about trading my vehicle in. I wasn't sure what I wanted for my next vehicle. John Mitchell took the time to answer any and all questions I had as well try different vehicles to find the best fit for my family. Once he learned what I was looking for in a vehicle all the way down to the color he found exactly what I needed. Even after I purchased my vehicle I realized I left my parking stickers for work on my old car. I contacted John and within a half hour had gone to the location where my car was and retrieved them for me. Both John Mitchell and Adriel Calo were great and very nice to my family. We have now purchased three vehicles from Herb Chambers Seekonk and will continue to for all our car needs.