"Quick and easy overall experience, there was one bump in..."
Quick and easy overall experience, there was one bump in the road that was corrected quickly as well. It was an overall good experience with this dealership.
"I had heard great things about Herb Chambers Honda of..."
I had heard great things about Herb Chambers Honda of Seekonk from a colleague, so when I found a vehicle online for my daughter, which happened to be at Herb Chambers, without hesitation I contacted them to express my interest.
Danielle responded right away. She was professional and friendly. Danielle clearly communicated to me that the price was not negotiable due to the Honda Smart Pricing. At that point I scheduled an appointment to test drive the vehicle.
Upon arrival, Danielle paired us with salesman John Mitchell. John was super nice and down to earth. Due to Covid regulations (I believe), John allowed us to test drive the vehicle on our own. I have to say, it was so nice test driving a vehicle without having a salesman trying to 'sell you' on the car. Having done our homework in advance all we needed to do was test drive the vehicle, for comfort and ride, before making our final decision. (If this is not Herb Chamber's standard test drive policy pre-Covid, they might want to consider making it permanent, or at least give the customer the option.) For me it made the test drive experience 100% better.
Once we made the decision to proceed with the purchase, John brought in Scott to handle the financial portion. As with Danielle and John, Scott was very pleasant to work with.
For the first time in my life I did NOT have the experience of working with a salesman who played musical chairs with the Sales Manager, over and over again during my visit, before even beginning the paperwork. Our experience at Herb Chambers was so much more pleasant.
After completing the necessary paperwork we briefly met with John to get the keys and we were on our way. I have to say, this is the BEST experience I have EVER had at a car dealership. We will definitely be repeat customer and will be sure to share our experience with friends and family. Word of mouth is extremely important in this day and age. It can make or break your business, however, I do not think Herb Chamber's Honda, or the new acquaintances we have made there, will have anything to worry about. Continue to do what you are doing.
"John Mitchell went above and beyond to make sure..."
- Jessica Xavier
John Mitchell went above and beyond to make sure everything I needed was taken care of. He was kind, knowledgable, and patient. He and his team members, Scott B and Kevin T made the experience easy and graceful. I'll definitely continue working with them.
"This is the first SUV I've purchased that wasn't a GMC...."
- Becky M
This is the first SUV I've purchased that wasn't a GMC. So I had my doubts and concerns. My sales consultant, Colby Ferreira, was patient, extremely knowledgeable and answered all of the questions I had. She was able to compare what I was used to to my new Passport Touring. I want to thank John (sales manager) and Scott (finance) for all of their help. I would recommend Colby to all of my family and friends.
"I found this gorgeous car on CarGurus but went to the..."
I found this gorgeous car on CarGurus but went to the dealership’s page to get more info. Thank god I did! I was able to make an appointment to see the car the same day, test drove it, and fell in love. Ara was my salesman and he was very helpful, communicated well and even offered me a delicious vanilla latte and hot chocolate to warm my hands. I had some issues getting things switched over insurance-wise, and Ara made sure that was taken care of. Thank you, Honda of Seekonk and Ara!
"I went into the dealership to have my car serviced, while..."
I went into the dealership to have my car serviced, while waiting I met Ara he asked if I would like to test drive a Honda Accord Hybrid,I told him my lease wasn’t up for another year, he didn’t seem to mind I wasn’t interested in purchasing or leasing a new car. After I took a test drive we spoke for a while he is very personable, he provided his contact information snd mentioned when I was ready for a new lease to give him a call. Ara touched base with over the next 14 months very polite and friendly not your typical pushy car salesman. I called when I was ready for a new lease, he immediately set up an appointment at my convenience and 2 hours later I had my new car.
Ara is very professional and personable I value our business relationship very happy with the service, the entire team finance detailing they are all amazing. This by far has been one of the best experiences I had leasing a new car I have been leasing from Honda for 16 years.
I must say the service is top notch as very professional and accommodating.
"Kamiya was awesome. Very professional, knowledgeable, and..."
Kamiya was awesome. Very professional, knowledgeable, and helpful. Kamiya was also personable and easy to work with. I had my eye on a truck at another location, but Kamiya did a great job earning my trust. That’s what made me change my mind.
"Kariya was very professional and made our used car..."
Kariya was very professional and made our used car purchase a stress free experience. She explained everything as the process went along and ensured our needs were met
"Kamiya was our sales person tonight and she was amazing,..."
Kamiya was our sales person tonight and she was amazing, knowledgeable, and pleasant to work with. She made the buying process very smooth. Would definitely recommend her to others.
"Kamiya was a pleasure to work with. She was..."
Kamiya was a pleasure to work with. She was knowledgeable about the car we wanted and was able to answer all our questions. She was very easy to talk to and very nice! I’d gladly recommend her.