Jose Rocha Jr

I took my Honda to Manly Honda to have the transmission fluid changed. Prior to taking my car in I called for the cost of the service. When I arrived the service advisor's price was $40 higher than what I fluid changed. Prior to taking my car in I called for the cost of the service. When I arrived the service advisor's price was $40 higher than what I was quoted on the phone. The service advisor did lower to the quoted price after I questioned his quote. After Manly completed the service I drove home and checked the transmission fluid level and it was barely registering at the very end of the dip stick. I called the service advisor and he told me it was ok to drive the vehicle back to the dealership. I spoke with the service manager and showed him a photo I had taken of the fluid level on the dip stick. He estimated it was about 2 quarts low and that he would not have recommended me driving the vehicle at that low level. I noticed on my invoice they included a part listed as “Shyft”. I asked what the part is and the service manager said it was an additive. I asked if it was made by, or approved by Honda. He replied, “no”. I was very upset that Manly added a non approved substance to my transmission, especially since they didn’t ask me if I wanted it. I told the service manager that I didn't want the additive in my transmission and he asked the service advisor to have the transmission flushed and to put only the Honda transmission fluid in. As I was waiting for the transmission to be flushed and the fluid replaced I had the opportunity to speak with the general manager, Jeff Dantzler. Mr. Dantzler was very receptive to hearing my complaints about the service that I received and showed great concern about my perception of the service department. Mr. Dantzler spent a great deal of time talking with me and showed a lot of character and compassion. I received a follow up phone call from Mr. Dantzler a week after the service. Once again, Mr. Dantzler went out of his way and spent a great deal of time conversing on the phone to make sure I felt well taken care of. If it was not for the service manager, Zach Roberts and Mr. Dantzler doing what was necessary to make things right, I would have given a one star rating. Mr. Dantzler and Mr Roberts get 5 stars. With a 3 star average for the total experience. Mistakes will happen, it is the actions taken to correct the mistake that speaks loudest. More

by BOBCAT59 Verified Customer Verified Customer

Report | Print

Gracias por su servicio al cliente , sugeriencia prover transporte a los clientes seria un apoyo grande en lugar de connectarnos con uber. Gracias transporte a los clientes seria un apoyo grande en lugar de connectarnos con uber. Gracias More

Report | Print

My satisfaction supersedes my previous negative review. I was frustrated that my promised one-day service turned into a problem that caused me six separate visits (at the time) to fix — and ultimately it I was frustrated that my promised one-day service turned into a problem that caused me six separate visits (at the time) to fix — and ultimately it took EIGHT trips. But with the repair finally being done right, management’s apology,, and management’s expression as to the unfortunate circumstances being a learning experience, I am pleased to be able to recommend Manly Honda with a top review. They really do have good people, and the waiting area is very pleasant. More

by DATAGUYY Verified Customer Verified Customer

Report | Print

I have received nothing but top-notch service from this dealership. I go out of my way (160 miles r/t) to bring my car here. dealership. I go out of my way (160 miles r/t) to bring my car here. More

Report | Print

David is knowledgeable and helpful. I worked with him to service two civics and my odyssey. He got me in and out relatively quickly Thank you David! I worked with him to service two civics and my odyssey. He got me in and out relatively quickly Thank you David! More

by Kategrosbalthazard@gmail.com Verified Customer Verified Customer

Report | Print

Easy to schedule service online, good communication, and freshly baked cookies :) Honest, professional service. Nice that they have a record of all my vehicle services. freshly baked cookies :) Honest, professional service. Nice that they have a record of all my vehicle services. More

by RADIODAVE Verified Customer Verified Customer

Report | Print

Gracias x siempre ayudarme con mi carro y ser muy amables gracias a ustedes siempre está en buen estado y confío en ustedes gracias a ustedes siempre está en buen estado y confío en ustedes More

by ARACELI1011171 Verified Customer Verified Customer

Report | Print

Jose Rocha was extremely helpful and treated me with respect and professionalism. Employees like him, she be acknowledged! respect and professionalism. Employees like him, she be acknowledged! More

Report | Print

Jose Rocha is a great asset to this dealer. He always treat you as a family member. Provides you with option when the service is too expensive, doing the services in two visits. He always treat you as a family member. Provides you with option when the service is too expensive, doing the services in two visits. More

Report | Print

Great team no just sales person, friendly professional, helpful, real people, they are going to more than you request to help you. Thank you guys. helpful, real people, they are going to more than you request to help you. Thank you guys. More

by JUANCCRUZ12 Verified Customer Verified Customer

Report | Print