Jose Rocha Jr

Manly Honda responded

Hi MIKEJUNEW, Thank you for sharing this with me. I understand how disappointing it is to be told your vehicle was washed—especially after requesting it in advance and then discovering that it wasn’t completed. I apologize for that oversight. At Manly Honda, we truly aim to provide a five-star experience every time, and in this case, we fell short. You were completely justified in expecting the wash to be finished before you left, and I also recognize the inconvenience of having to return when you don’t live nearby. To make this right, we’re happy to arrange a pickup at your convenience so we can take care of the wash without the added hassle. Please let me know if that would be helpful, and we’ll coordinate the details. Thank you again for your patience and for choosing Manly Honda. We appreciate the chance to improve and earn your continued trust. Best regards, Jose Rocha Customer Experience Manager Manly Honda 707-535-1163 jrocha@manlyauto.com

Manly Honda responded

Thank you so much for sharing your experience! We’re thrilled to hear that every part of your visit, from customer service to our service manager to our loaner car team, felt friendly, helpful, and attentive. Our goal is always to provide strong communication, follow-up, and follow-through, so it’s wonderful to know that stood out during your time with us. We truly appreciate your feedback and your trust. Thank you for choosing Manly Honda, and we look forward to welcoming you back whenever you need us! Happy Holidays🌲 Warm regards, Manly Honda Team

Manly Honda responded

Hi PAC10ONE, Thank you for sharing your feedback. I’m pleased to hear the issue was resolved, and I truly appreciate your honesty regarding the overall experience. Your comments help us continue to elevate our service, and we look forward to providing you with an even better visit next time. Best, Jose Rocha, Customer Experience Manager 707 535 1163

Manly Honda responded

Thank you for being part of the Manly Honda family! We truly appreciate your trust and continued support. All of us at Manly Honda

Manly Honda responded

Thank you for being our customer and for sharing feedback! We look forward to your future visits Best, Your Manly Honda Service Team!

Manly Honda responded

Go Niners Go!🏈🏈 Thank you for sharing your experience! We’re so glad David was able to assist you so quickly, even without an appointment, and that his communication made the process smooth and easy. We’ll be sure to share your kind words with him—feedback like yours keeps our team motivated! Best regards, Your Manly Honda Team

Manly Honda responded

Thank you for sharing feedback and for being our customer! Your Manly Honda Team!

Manly Honda responded

Hi DAMARIS.NJUNGUNA, Thank you for your feedback and your business! On behalf of the Manly Honda Service Team, we sincerely apologize for your recent experience with our service. I understand that perfection is unattainable and mistakes can occur, but what matters most is how we respond afterward. Is there a good time for me to call and get more details about what exactly happened? We can then use that valuable information to coach and share with our team, helping us learn and prevent similar mistakes in the future. My name is Jose Rocha, Customer Experience Manager, and I look forward to speaking with you. You can contact me at 707.535.1163 or via email at jrocha@manlyauto.com. Best, Your Manly Honda Team