Josef Casares

The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept texting the phone number on file which was my mom's, she was working and had to text me everything they texted her, but they knew she was not the one that was there! More

by alonzo1207 Verified Customer Verified Customer

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Josue did a great job checking me in, keeping me updated, and finishing my service early. and finishing my service early. More

by batkins3320 Verified Customer Verified Customer

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The salesman was knowledgeable, answered all my questions, and was very accommodating. Everyone I came in contact with was very friendly. Two of the sales managers came out, introduced themselves questions, and was very accommodating. Everyone I came in contact with was very friendly. Two of the sales managers came out, introduced themselves, and thanked me for my business. A very positive experience!! More

by S Dunivent Verified Customer Verified Customer

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Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. Excellent timing.Great customer service.Will continue to be a customer.yes. More

by rmoreno0615 Verified Customer Verified Customer

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No service, just a means to rip customers off with outrageous fees and purchase propaganda outrageous fees and purchase propaganda More

by jonesntx1 Verified Customer Verified Customer

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I was extremely satisfied with the sales representative (Jacob) professional explanation and his support to make things very clear. (Jacob) professional explanation and his support to make things very clear. More

by fiseha.mar Verified Customer Verified Customer

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Text messages instead of face to face customer service is not my favorite. I had changed my cabin filter myself before my service, but was asked, but text, if I wanted the serve department to change it. What not my favorite. I had changed my cabin filter myself before my service, but was asked, but text, if I wanted the serve department to change it. What happened to a person showing you your filters before assuming they need to be changed. Very disappointed! More

by PAMBEGGS Verified Customer Verified Customer

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Outstanding people helped me with the purchase of my truck. They were very knowledgeable and answered all my concerns & questions. truck. They were very knowledgeable and answered all my concerns & questions. More

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needing an suv so i could take my dad to appts and dinner with his rollator, and having sold his and my cars, i got the best deal and the best care at toyota of rockwall!! they made sure i got what i needed with his rollator, and having sold his and my cars, i got the best deal and the best care at toyota of rockwall!! they made sure i got what i needed at a price i could afford. my dad loves the car, and i love the fact that he can get in and out with no struggle whatsoever! More

by gloriad73 Verified Customer Verified Customer

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I have never dealt with a dealership like this one. If you couldn’t accept my offer simply tell me and I will buy elsewhere. Totally unprofessional and unresponsive. Just be honest and upfront. I email If you couldn’t accept my offer simply tell me and I will buy elsewhere. Totally unprofessional and unresponsive. Just be honest and upfront. I emailed management from the GM on down trying to get an answer and never got a response. More

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