"Bought a truck within 24 hrs of first contact without..."
- Dan in Texas Verified Customer
Bought a truck within 24 hrs of first contact without stepping on the dealer lot for the first time in my 35+ years of driving. The sales and finance team were great, providing me with a video walk-around of the truck and fast financing at a fair price. Had my truck picked up from the dealership the same day the deal was done and delivered to my driveway in Texas the next day. Thanks JT, Justin, and Jermaine!
"Mr. Johnson and Jermaine did an excellent job of helping..."
Mr. Johnson and Jermaine did an excellent job of helping get a car. They both were honest to me about everything I need to know as the process was going. This dealership give me a chance even when no other dealership would and I knew my score was not good but they still give me a chance and I am very thankful. I can truly say this dealership knows something about teamwork. I received my dream car honda accord 2018.
"Worst buying experience of my life. Vehicle delivered..."
Worst buying experience of my life. Vehicle delivered with a broken windshield and damaged side window. Took a month and a half before it was finally replaced and that was with me following up with them multiple times a week because they would never reach out to me. They never delivered my 2nd key with the vehicle, then they lost it attempting to mail it to me. Finally got them to pay for my 2nd key after almost a month and a half. Does it end there? Nope. After 2 months I get a call from my bank that they never even made the payoff. Dealership says they have no idea what happened. Will never buy from this dealer again.
"Great experience with Jimmy Britt! Helpful, informative,..."
Great experience with Jimmy Britt! Helpful, informative, patient, and caring. They were top notch from top to bottom from my experience. Angel Fountain was great to work with and I would recommend her to anyone. I will definitely check in with them again when I’m buying another vehicle. They were worth the 3 hour drive.
It took a long time to buy a truck. You would think that a previous customer and preferred supplier would receive some attention. Offered 35K for the truck at the beginning. Pushed around between 4 salesmen and 3 managers. Zach, Justin and Don are typical car dealers giving me purchase agreements between 36-40k (and we are not making anything on the deal). If it was not for a call from Nathan I was done with Jimmy Britt. In the end I paid 35K for the truck. Sorry experience from Jimmy Britt. Will not recommend and will not be going back.
Doug-Thank you for taking time out of your day to give this valuable feedback. I assure you, we strive for 100% customer satisfaction in all that we do and apologize that we have fallen short of your expectations as well as our own.
Please contact me, JD Collins-GM, to discuss this matter in more depth.
We truly appreciate your business and I look forward to speaking with you soon.
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