Justin Cottone
Justin Cottone at Toyota Direct

Justin Cottone | Page 4

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.4
151 Reviews
4.4

151 Reviews

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151 Reviews of Justin Cottone

November 24, 2025

Dealership Rating
Employee Rating

Great service department, I have my car serviced only there. Prices are always very reasonable. More

by ronbaird
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

November 21, 2025

Dealership Rating
Employee Rating

Toyota Direct is a company that strives to create maximum customer service satisfaction. Why I bought my Prius hybrid at Toyota Direct is because the service department has great employees and the snack bar More

by calliedibenedetto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 20, 2025

Dealership Rating
Employee Rating

Great experience, very clean and fast service snack area was clean and very nice thank you I’ll definitely be returning. More

by jasmineleroy9
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

November 17, 2025

Dealership Rating
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I have been going here for 15 years and now your prices are too high for labor. I will be looking around before going back. More

by andidale
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

November 05, 2025

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Employee Rating

Easy drop off and pick up. No complaints over here! Was able to get my car the next day More

by allym73
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

October 22, 2025

Dealership Rating
Employee Rating

They are willing to assist, answering questions without attitudes, always having smiles, make wise suggestion More

by charahall
Service Price Transparency
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Recommend Dealer
Yes

October 14, 2025

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The check engine service was not helpful at all and provided no information from which to determine additional service needed. More

by valueshopper
Recommend Dealer
No

September 25, 2025

Dealership Rating
Employee Rating

Very pleased and satisfied with the service at Direct Toyota .The staff was very professional.One of the features that I like was the direct communication between the mechanic and myself on my smart phon More

by dortiz547
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

September 25, 2025

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Employee Rating

I trust Toyota Direct to do excellent work and offer sound advice. For me, it's worth the drive! More

by mcfarrenc
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

September 23, 2025

Dealership Rating
Employee Rating

Operator for service is consistently rude. They also did not fix the problem the first time More

by dulcehershberger
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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