Karl Alvarez | Page 48

Great service Very helpful and accommodating staff. It was a non-BS dealership and I didn't feel like they were pulling string behind the scenes for any reason unli Very helpful and accommodating staff. It was a non-BS dealership and I didn't feel like they were pulling string behind the scenes for any reason unlike some other BMW dealerships I've been to. They were very up front about everything throughout the process. I would HIGHLY recommend this dealership. More

by mumtaz Verified Customer Verified Customer

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My first BMW Mary was amazing! She made to show me all options that included my “must haves”. Finance was fast and gave all options available. Mary showed me every Mary was amazing! She made to show me all options that included my “must haves”. Finance was fast and gave all options available. Mary showed me every option before pulling away. This is my first BMW and it won’t be my last!! More

by HIRVING22 Verified Customer Verified Customer

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Excellent service Always excellent service with Nick Hawk and service director Brian Pelletier. This is my second BMW from Ferman and these guys have always handled Always excellent service with Nick Hawk and service director Brian Pelletier. This is my second BMW from Ferman and these guys have always handled any issues to my satisfaction. More

by eric.lane Verified Customer Verified Customer

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The Perfect BMW I recently purchased a 2019 X5 and I love it. I had the pleasure of working with Alex Wolfe who from the very start went above and beyond to make it a I recently purchased a 2019 X5 and I love it. I had the pleasure of working with Alex Wolfe who from the very start went above and beyond to make it a smooth car buying process. As my car will be registered in MD, the dealer including the sales manager, finance manager, and GM were very instrumental in making me feel confident about the deal and titling the vehicle in MD. I have purchased a lot of cars, Alex Wolfe (sales associate) is professional, knowledgeable, personable, and most importantly makes you feel like family. I am Ferman for life. More

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Great car buying experience! From the start of our visit to Ferman BMW we were quite impressed. We we promptly greeted at the front entrance and made to feel welcome. Our sales as From the start of our visit to Ferman BMW we were quite impressed. We we promptly greeted at the front entrance and made to feel welcome. Our sales associate, Alex Wolf, was fantastic. He had knowledge of every car we inquired about and helped us reach a decision. The entire process was seamless and efficient. We will definitely be back. More

by kscrittenden1980 Verified Customer Verified Customer

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Sales and service I came in with a good idea of what I wanted, everyone made it very easy and smooth through the process of buying a car and for service, Derek has made I came in with a good idea of what I wanted, everyone made it very easy and smooth through the process of buying a car and for service, Derek has made the process very easy and I thank everyone of them for there help. More

by dhaslam20 Verified Customer Verified Customer

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Steve V and the team at Ferman BMW My purchase yesterday makes our 8th purchase from Ferman BMW . Over the years Steve have made the purchase process very easy . He treat my family lik My purchase yesterday makes our 8th purchase from Ferman BMW . Over the years Steve have made the purchase process very easy . He treat my family like his own family. It’s always a great feeling when the managers greet you with a warm welcome . Great customer service from Steve and everyone else . I will highly recommend this dealership and Sales Rep Steven Venden He is the greatest . Thanks Joe Cleaver for all of the information on the great service and protection products. Thank to Karl Alvarez also I appreciate you too I will be back for the new 850 soon More

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Superstars in the Automotive sales and service industry! All of the folks at Ferman BMW are complete professionals, from the moment you interact with the front desk staff to the dealership management, you ar All of the folks at Ferman BMW are complete professionals, from the moment you interact with the front desk staff to the dealership management, you are treated to exceptional professionalism and a genuine caring attitude. I have never once felt over looked or ignored, my interactions with all facets of this dealerships teams has been top notch! More

by FIREMEDIC41 Verified Customer Verified Customer

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Service The staff is always professional. Service department is always very courteous of my time and keep me up-to-date and what's going on with my vehicle The staff is always professional. Service department is always very courteous of my time and keep me up-to-date and what's going on with my vehicle would highly recommend Ferman Bmw More

by eric.lane Verified Customer Verified Customer

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Excellent service I have been getting my car serviced for a couple years now at Ferman BMW and I am thoroughly impressed with their service department! I’m a huge fan o I have been getting my car serviced for a couple years now at Ferman BMW and I am thoroughly impressed with their service department! I’m a huge fan of Jamie in service. She writes up the service to be completed on my car and is knowledgeable, dependable and provide fabulous customer service. Stevon is a fantastic technician and I trust him completely with my car. More

by LGULOTTA Verified Customer Verified Customer

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