Karl Alvarez | Page 53

Thank you Everything was great and no serious complaints at all, except that the entire process was considerably slower than I've encountered before, if I could Everything was great and no serious complaints at all, except that the entire process was considerably slower than I've encountered before, if I could give one level of constructive criticism. From the time we entered the building to leaving with the car was close to 3 1/2 hours. More

by Geoff M. Verified Customer Verified Customer

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Very well done My fifth BMW purchase from dealership. Karl Alvarez has a great team to help you with your purchase and they are very professional. I will recommend t My fifth BMW purchase from dealership. Karl Alvarez has a great team to help you with your purchase and they are very professional. I will recommend to my friends More

by jefffresh11 Verified Customer Verified Customer

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Great experience from start to finish! Superb customer service from Sales to Finance to Delivery!! Tom Berges worked with us to find the right preowned vehicle and introduced us to Matt Cer Superb customer service from Sales to Finance to Delivery!! Tom Berges worked with us to find the right preowned vehicle and introduced us to Matt Cerro who worked a great deal on a 2019 Mini Cooper Countryman S! We closed both deals with Erin Chaparro the Finance Manager who was excellent and worked very hard to put together two great deals!! Thank you to all of the Ferman Team! More

by mad18944 Verified Customer Verified Customer

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Great dealership Ferman BMW is a great dealership and everyone I deal with in every department is always very helpful and attentive. I’m always taken care of in a time Ferman BMW is a great dealership and everyone I deal with in every department is always very helpful and attentive. I’m always taken care of in a timely manner and to the best of their ability. More

by Awdibella Verified Customer Verified Customer

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Very positive experience Very knowledgeable team that helped me get into a new car. Took care if any issues. Went above and beyond. Held true to all promises made. Highly reco Very knowledgeable team that helped me get into a new car. Took care if any issues. Went above and beyond. Held true to all promises made. Highly recommend working with Ferman More

by BLADEZ9 Verified Customer Verified Customer

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Steve Venden & entire team at Ferman is the BEST!!! Steve Venden knows BMW’s like the back of his hand. He strives to understand exactly what you are looking for and most important needs and concerns. H Steve Venden knows BMW’s like the back of his hand. He strives to understand exactly what you are looking for and most important needs and concerns. He pays attention to every little detail and stage of process from showing the car to walking you through finance, warranty, service, etc. I love the entire team here! The service department (Jamie, Jami, is also the best in the industry, making sure your you have superior service in as short of time as possible and are committed to making sure your car is at it’s top condition, without recommending unnecessary services or parts. I will continue to go back! More

by mlp6498 Verified Customer Verified Customer

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firmware upgrade to my new X5 great service, Robert follows up like a pro, management was supportive throughout. overall a very good transaction experience. i would recommend this great service, Robert follows up like a pro, management was supportive throughout. overall a very good transaction experience. i would recommend this dealer to a friend More

by dprairie Verified Customer Verified Customer

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amazing! Quick! Haggle free Steve and Karl made this experience simple and easy which was prefect because we had a very busy 3 year old in tow. Everyone treated us with respect a Steve and Karl made this experience simple and easy which was prefect because we had a very busy 3 year old in tow. Everyone treated us with respect and like we were family. We will always go back and refer close family and friends!! More

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Bought a 2018 BMW 330i with just over 4K miles Steven Venden is the one and only reason I purchased from Ferman. He was able to navigate your system focused continually on customer satisfaction. Steven Venden is the one and only reason I purchased from Ferman. He was able to navigate your system focused continually on customer satisfaction. I am not going to say everything went as I would have liked, but each time something went off the tracks Steve corrected and got things back on track. Steve went the extra mile several times. Any dealership would be lucky to have Steve working for them. More

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professional family experience I purchase a car every 2-3 years. This is the first time I choose a BMW. I tried this dealership about 10 years ago and was disappointed in their lack I purchase a car every 2-3 years. This is the first time I choose a BMW. I tried this dealership about 10 years ago and was disappointed in their lack of concern. This time was a total different experience. I’m just a short time they made you feel like family. Everyone was professional. Every employee said hello as they passed. It was a very pleasant welcoming experience More

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