Karl Alvarez | Page 59

Outstanding Experience Both the Sales Associate, Gary Mack and the Sales Manager, Karl Alvarez were outstanding. I did not come to the dealership with the intention of buyin Both the Sales Associate, Gary Mack and the Sales Manager, Karl Alvarez were outstanding. I did not come to the dealership with the intention of buying a new car (I still had three payments ) however, they made a deal I could not refuse. Kudos to both of them for making my experience enjoyable and worthwhile. I highly recommend Ferman BMW and in particular Gary Mack and Karl Alvarez. More

by Harleydad Verified Customer Verified Customer

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Excellent Sales Advisor If you ever visit BWM Ferman I would recommend you to ask for Robert Chodorowski. Robert was very professional, knowledgeable and courteous. I test dr If you ever visit BWM Ferman I would recommend you to ask for Robert Chodorowski. Robert was very professional, knowledgeable and courteous. I test drove a beautiful 320i. Robert showed me all of the features first and then he drove first while explaining how the car responded. I then took the wheel and had a great experience. Robert was very patient and answered all of my questions. Overall I had an excellent experience and will be returning to Ferman BMW. Thank you! More

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Best Auto Buying Experience Just completed my purchase of our new 2018 X6. I’m not exaggerating to say it was the most pleasant car buying experience that I have ever had and I’v Just completed my purchase of our new 2018 X6. I’m not exaggerating to say it was the most pleasant car buying experience that I have ever had and I’ve been buying high end cars for 30 years. Our salesman is Alex Wolf. He made the experience what it was, great, and that says something when it comes to buying a car. He is very knowledgeable, friendly, and no pressure. Not afraid to say I don’t know but I’ll find out. Also he really wants to help you find the right car for you even if it means waiting or even possibly losing the deal. I can’t say what every salesman would be like but if you give Ferman BMW a chance, I highly recommend you work with Alex. I also had very good experience with Karl the sales manager, Gerald the finance manager and Toby the “BMW Genius”. More

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5 start world class service Gregory Larson Provided a world-class service and a world class car. He was extremely helpful, very professional and went out of his way to assist me Gregory Larson Provided a world-class service and a world class car. He was extremely helpful, very professional and went out of his way to assist me in a few other request. Thank you More

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Excellent Dealer I want to thank all at Ferman BMW and especially Mary Keller for going the extra mile on the purchase of my BMW. You have earned a lifelong customer! I want to thank all at Ferman BMW and especially Mary Keller for going the extra mile on the purchase of my BMW. You have earned a lifelong customer! Thanks again! More

by Awad87 Verified Customer Verified Customer

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Good service They are nice n helpful. I drop my car quickly n let gave me a new car to drive home. Then they gave me my car back fixed n washed. They are nice n helpful. I drop my car quickly n let gave me a new car to drive home. Then they gave me my car back fixed n washed. More

by sherrylung Verified Customer Verified Customer

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Car and faith restored Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob check, and oil change check up. I had had problems with Ferman in the past where my car was brought in for the same air conditioning repair several times, and I had to pay again. So, I told Mr. Wilder that I was concerned about my history with Ferman, and asked how much would the repair cost. He said "in the thousands. Your car is 20 years old." (even though my car is seen regularly and successfully at Reeves in Tampa). He said "he could find 5 things wrong with a new car right now", which made me wonder what I was getting into. I asked him if I could drive to Reeves, and he insisted it was not safe, that they will give me a loaner, I asked about an oil change, and he said my car would be checked “from head to toe." Did not get an estimate until the third day. The estimate was for $3975.21, and included ABS module box for $2117.14 (although Mr. Wilder told me that may not be the problem), front brakes pad only and replacement (yellow 4) at $355.02, drive belt replacement for $239.65, wiper blades replacement for $94.61, headlight switch for $536.46, shop charges of $52.57, taxes of $260.06, two diagnostic charges at $160 each, but did not address my request for trunk struts, radio volume knob check, oil change, or programming the new fob I had brought in. I was given a separate quote for $125 for the oil change, and $296 for the trunk strut replacement. I decided to take my car to Reeves since I was not comfortable with the quote, and I was asked to pay $343.47 for the estimate. I was not allowed to apply the $343.47 estimate charge to the struts or oil change because according to Mr. Wilder it was not part of the estimate. I asked to speak to a manager, and was told none were available -- all were in training. Incidentally, the multipoint check had not been done: fluids were not topped, tire pressure was not checked. I bought the OEM trunk struts at Advanced Auto Parts for less than $30/pair. The attendant replaced them for free in less than 5 minutes. Two rings need to be snapped off each strut using a flat screw driver, and then the replacement struts snap back on. I also purchased extreme weather premium wipers for $33/pair, which again the attendant snapped on my car for free in less than 3 minutes. However, when he replaced my wipers, he said my old ones were in good condition, and would not have needed changing. Update After writing this review, I was contacted by Ferman's General Manager, Mr. Bob Murray to discuss the situation. I visited the dealership and in the absence of Mr. Murray, spoke with the Assistant Manager, Mr, Karl Alvarez, who listened attentively to my concerns and introduced me to Mr. Brian Pelletier, Service Manager. Mr. Pelletier was very sympathetic, and asked for a chance to make things all right. He assigned my case to Ms. Jamie Annese, Assistant Service Manager and Kyle Silcox of the Gold Team worked on my car. They made all the necessary repairs: abs module, electric switch, drive belt, oil change, and fob activation (the new fob could not be programmed, but the old one seems to have been restored to its old glory) at a reasonable price. Ferman did right by me. Trust is something your can't buy. Thank you for restoring my car and my faith in you. More

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Great experience . Staff is professional courteous and always delivers as promised. I highly recommend Ferman Bmw for all of your BMW service needs. Nick Hawk has b . Staff is professional courteous and always delivers as promised. I highly recommend Ferman Bmw for all of your BMW service needs. Nick Hawk has been great! More

by eric.lane Verified Customer Verified Customer

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5 Star BMW Service dept Ferman BMW does an outstanding job taking care of my Beamer! It starts with my Service Advisor Jimmy. He is very professional! He takes care of the a Ferman BMW does an outstanding job taking care of my Beamer! It starts with my Service Advisor Jimmy. He is very professional! He takes care of the appointment for oil changes,etc. Honestly, I don’t have issues with my BMW so I only see the staff on regular checkups. The loaner car staff is great too! 5 Star All around! More

by Christi W Verified Customer Verified Customer

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Competent, professional Staff Just took delivery of a new 2018 X3. Salesman was Dan McCloy who was superb. He knows the product line inside out. Always kept me updated on vehicle s Just took delivery of a new 2018 X3. Salesman was Dan McCloy who was superb. He knows the product line inside out. Always kept me updated on vehicle status and kept an eye out for me. A true professional. Also dealt with Stone, the "BMW Genius" and he is in fact a genius ! Great dealership. More

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