Karl Alvarez | Page 60

New car purchase The Ferman Team continues to excel in professionalism, customer service and overall friendliness in all departments that I have interacted with. My S The Ferman Team continues to excel in professionalism, customer service and overall friendliness in all departments that I have interacted with. My Sales advisor, Steven Venden, has sold me 4 cars to date and each experience has been more enjoyable than the last. My service advisor, Nick Hawk, has been outstanding as well. More

by john.nichols Verified Customer Verified Customer

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Best car purchasing experience I have had to date. Generally speaking I dread the car buying process as its historically been a nightmare process of being “Yes’d” over and over to only get a bait and s Generally speaking I dread the car buying process as its historically been a nightmare process of being “Yes’d” over and over to only get a bait and switch or lack of transparency in the details fo the deal until its time to sign. My experience with Robert at Ferman couldn’t have been any further from this. My wife and I shopped at all the other surrounding BMW dealerships and also other comparable brands only to receive the expected treatment at those locations. Our initial visit to Ferman was late in the day and extended well past the normal operating ours with both Robert and the GM Karl extremely accommodating after hours, all without the hard press to make the deal at that exact moment. After my wife and I toured the other dealerships over the weekend, we had narrowed our choices to two vehicles, one of which was the X5 we purchased from Ferman. The other car’s dealership is owned by a client of mine and they were able to give me an incredible deal. However, I knew my wife really preferred the X5. It should also be noted that Robert’s follow up was simple, yet direct without hi-pressure and by the most professional out of any correspondence with any other dealerships I received. I replied to Robert’s follow up email with a simple breakdown of what I wanted to make the deal happen, expecting the standard, “tug-of-war” negotiating, regardless of how pleasant the experience had been thus far. Two hours later I received an email that Robert had gone to his supervisor and they worked out the deal exactly as requested. I came in the following day and again no surpsises. Robert even took the extra initiative to test drive the vehicle once more for us and discovered the alignment to be slightly off, sent me the report from service showing that and had it corrected before I got there to sign. Additionally, the lease turn in rep, Stone, was extremely courteous, accommodating and very respectful through that process as well. That goes the same for Scott in finance, great guy, great personality and clearly did his job presenting all the add-ons during that phase of the process, but never pushed back when I respectfully declined the majority of them. All in all, hands down the best car purchasing experience we have had and I couldn’t be any happier with the service I received from Robert and the staff at Ferman. I will DEFINITELY be recccomending Robert and Ferman to anyone I know who is shopping BMW and we will continue to keep our business there for service and purchasing moving forward. More

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Bought 3 cars in one week.. Everyone helped and communicated my needs and wants to make my overall buying experience terrific. The Facility was very nice and clean with everyone Everyone helped and communicated my needs and wants to make my overall buying experience terrific. The Facility was very nice and clean with everyone having a positive attitude. More

by Station48 Verified Customer Verified Customer

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Great car buying experience Great experience all around. From Bob the GM to Karl in the sales manager, and finally to Dan in sales, who went out of his way to make sure we were s Great experience all around. From Bob the GM to Karl in the sales manager, and finally to Dan in sales, who went out of his way to make sure we were satisfied with our new car experience. I’m a pretty tough guy to deal with when it comes to car negotiation and my wife is pretty picky about her car, and these guys went above and beyond to make sure were satisfied with our purchase. I’ve had problems getting deals done in the past at this particular dealership, but it’s refreshing to know things have changed under Bob’s new leadership and salesmen like Dan who are willing to listen to a customers needs and accommodate. You’ve earned our business for life. Thanks! More

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BMW X5 review I was very happy with my experience at Ferman BMW. I recently purchased a 2015 pre owned BMW X5 from them. Brian Gains is exceptional and I have no h I was very happy with my experience at Ferman BMW. I recently purchased a 2015 pre owned BMW X5 from them. Brian Gains is exceptional and I have no hesitation in recommending him. Honest. Straight forward. No nonsense. He helps you walk through the whole process and will give you a great deal. Excellent support staff too. Toby, who went over the on board controls, is very patient and explains everything well. They are both Brits so that was a bonus for me too. If you are interested in a BMW go this place. I went to other places first. This was the best hands down. More

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Great job Fermin does amazing work!! I would recommend me to everyone. Top knotch organization !! They treat there customers with white glove service !! Alex Fermin does amazing work!! I would recommend me to everyone. Top knotch organization !! They treat there customers with white glove service !! Alex went above and beyond to make my sales experince and great one!! More

by vercamen Verified Customer Verified Customer

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Awesome experience !! Alex, Karl , and Scott were awesome to deal with. This was my first BMW purchase and had the best experience. Also the BMW genius was great. Ferman BM Alex, Karl , and Scott were awesome to deal with. This was my first BMW purchase and had the best experience. Also the BMW genius was great. Ferman BMW made it a great buying experience !! More

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Customer Service Exemplified Being that I am in the service industry myself, I can honestly say what a fantastic, smooth, and satisfying experience I had at Ferhman BMW! Mary, Tóm Being that I am in the service industry myself, I can honestly say what a fantastic, smooth, and satisfying experience I had at Ferhman BMW! Mary, Tómas, and Karl all contributed to my New BMW lease! I am very pleased and thankful for these three and I will be sure to refer my friends and family here. Thanks again Mary for your help! Very satisfied ! More

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Great buying experience at Ferman BMW Alex Wolf was a pleasure to work with. He was friendly, knowledgeable and professional. We were treated fair. The buying process and financing was qui Alex Wolf was a pleasure to work with. He was friendly, knowledgeable and professional. We were treated fair. The buying process and financing was quick and painless. I would recommend Alex Wolf at Ferman BMW. More

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Excellent as Always! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! More

by Carmella Verified Customer Verified Customer

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