Karl Alvarez | Page 58

Always courteous and efficient Always a pleasure to deal with Karl, Mary and Nick. They make it so easy to bring my car in and communication is always on point. Always a pleasure to deal with Karl, Mary and Nick. They make it so easy to bring my car in and communication is always on point. More

by darla1959 Verified Customer Verified Customer

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New 7 Excellent experience Working with Steve and Karl. Great knowledge of the product. No pressure. Easiest process with turning in a previous lease the ve Excellent experience Working with Steve and Karl. Great knowledge of the product. No pressure. Easiest process with turning in a previous lease the vehicle.Finance Department did a great job. Excellent description of cost of the vehicle. More

by DRJOHNIBRAHIM Verified Customer Verified Customer

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Wow! Amazing Dealership Experience From start to finish, the Ferman team was outstanding. Treated me like part of the family. Thank you to Karl Alvarez and Mary Keller for making this From start to finish, the Ferman team was outstanding. Treated me like part of the family. Thank you to Karl Alvarez and Mary Keller for making this car purchasing experience outstanding. This is why I am a loyal customer of Ferman BMW and always will be in the future. Highly recommend Ferman for your automotive needs and especially Ferman BMW for allowing me the opportunity to own yet another Ultimate Driving Machine!! More

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Quick, easy and pleasurable! My first BMW purchase, and I was really impressed! Alex Wolf and Charlie kept me well informed on the progress, and made a great initial offer. I w My first BMW purchase, and I was really impressed! Alex Wolf and Charlie kept me well informed on the progress, and made a great initial offer. I will likely return! More

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My experience was great Thank you for making the buying experience pleasurable and for allowing me to get out of my current vehicle. I appreaciate the BMW/Mini staff. Thank you for making the buying experience pleasurable and for allowing me to get out of my current vehicle. I appreaciate the BMW/Mini staff. More

by HOPEMARIESWEIER Verified Customer Verified Customer

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Probably the best car buying experience I’ve ever had. I was very pleased! They were very appreciative of my business and really worked to help me get the best deal for my budget. Everyone was kind and p I was very pleased! They were very appreciative of my business and really worked to help me get the best deal for my budget. Everyone was kind and professional. Aleksandr, Brian, Scott in Finance! Awesome team of very caring people. More

by PC Verified Customer Verified Customer

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Passionate team! What a fantastic group of knowledgeable team members! Didn’t expect to fall in love with two cars and leave with both. Love the passion at Ferman BMW What a fantastic group of knowledgeable team members! Didn’t expect to fall in love with two cars and leave with both. Love the passion at Ferman BMW! More

by LINDACHEN08 Verified Customer Verified Customer

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Customer centered I found Mr Alvarez and Mr Chodorowski very helpful in addressing the questions I had and were always trying to get me the best car deal for me—certai I found Mr Alvarez and Mr Chodorowski very helpful in addressing the questions I had and were always trying to get me the best car deal for me—certainly not just selling me “any car”. More

by docfinn1 Verified Customer Verified Customer

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Redo on body work Our salesman Steve Venden was without a doubt the worst salesman I have ever worked with. Never dealt with someone so rude. I wanted to walk away from Our salesman Steve Venden was without a doubt the worst salesman I have ever worked with. Never dealt with someone so rude. I wanted to walk away from the sale so this man wouldn’t receive a dime from the sale but my wife loved the car and it was to be her new vehicle. Jared White and Karl Alvarez held the deal together and did a great job. More

by DUNEDINJUDGE Verified Customer Verified Customer

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Just not worth the grief. My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn down to the steel belts. Just that one tire. They wouldn't cover the alignment under warranty, and would not prorate the 30k mile warranty on the tire. After posting this review, Karl called and we spoke. He expressed that he was upset that I had not given him a chance to address the issue before posting the review. He explained that Jamie had not communicated what I had requested regarding the prorating of the tires. He asked that I give him a chance to make it right, I agreed. He advised that he would have Jamie call me back with what he was able to work out. Jamie called back to advise that his offer to make it right was 50% off the the alignment and he would match the price advertised by Sam's Club. It was explained to me previously by another service adviser that they already price match any advertised price. I called 4 shops to get quotes for a four wheel alignment. All of the quotes were within $10 of the discounted one offered by Karl. So, really his offer was basically to price match the alignment and the tires. Which really wasn't an apples to apples match, the price at Sam's Club includes road hazard repair or replacement. Jamie also explained that the offer was contingent on me changing this review to 5 stars. I called Jamie back and declined the offer. It is my opinion that 5 star service would either be not having to deal with all this in the first place or, after being made aware, going above and beyond to make it right, price matching a competitor doesn't qualify. Save yourself the grief and take your BMW to Bert Smith, Reeves, or Fields. This is not the first time that Ferman BMW service has failed. I honestly cringe when I have to take my car there. I love my car and will buy my next BMW at one of the others in the area. Update: My car was supposed to have been "inspected", however when I drove away, 3 of the 4 tires had the incorrect pressure and the car was warning me. I didn't want to go back inside, so I went to the closest tire shop and had them fix the tire pressure. Another failure. More

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