Karl Alvarez | Page 58

Just not worth the grief. My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn down to the steel belts. Just that one tire. They wouldn't cover the alignment under warranty, and would not prorate the 30k mile warranty on the tire. After posting this review, Karl called and we spoke. He expressed that he was upset that I had not given him a chance to address the issue before posting the review. He explained that Jamie had not communicated what I had requested regarding the prorating of the tires. He asked that I give him a chance to make it right, I agreed. He advised that he would have Jamie call me back with what he was able to work out. Jamie called back to advise that his offer to make it right was 50% off the the alignment and he would match the price advertised by Sam's Club. It was explained to me previously by another service adviser that they already price match any advertised price. I called 4 shops to get quotes for a four wheel alignment. All of the quotes were within $10 of the discounted one offered by Karl. So, really his offer was basically to price match the alignment and the tires. Which really wasn't an apples to apples match, the price at Sam's Club includes road hazard repair or replacement. Jamie also explained that the offer was contingent on me changing this review to 5 stars. I called Jamie back and declined the offer. It is my opinion that 5 star service would either be not having to deal with all this in the first place or, after being made aware, going above and beyond to make it right, price matching a competitor doesn't qualify. Save yourself the grief and take your BMW to Bert Smith, Reeves, or Fields. This is not the first time that Ferman BMW service has failed. I honestly cringe when I have to take my car there. I love my car and will buy my next BMW at one of the others in the area. Update: My car was supposed to have been "inspected", however when I drove away, 3 of the 4 tires had the incorrect pressure and the car was warning me. I didn't want to go back inside, so I went to the closest tire shop and had them fix the tire pressure. Another failure. More

Report | Print

Best dealership on the west coast I have purchased 10 cars from Karl and the Ferman BMW dealership and every time it’s been a pleasure . Thank you Karl, Rob and Ferman for all you di I have purchased 10 cars from Karl and the Ferman BMW dealership and every time it’s been a pleasure . Thank you Karl, Rob and Ferman for all you did to make this experience just as amazing as the last. Best, Angie More

Report | Print

Excellent experience as usual! Called Alex Wolf and told him what car I wanted. Alex and Karl gave me the numbers and I was able to pick the car up that afternoon. Detailed and read Called Alex Wolf and told him what car I wanted. Alex and Karl gave me the numbers and I was able to pick the car up that afternoon. Detailed and ready to go. More

by TLWKLW Verified Customer Verified Customer

Report | Print

Alex Wolf I just want to write a quick note to let you know how wonderful it was to work with Alex Wolf. Alex‘S enthusiasm and passion for BMW is what makes I just want to write a quick note to let you know how wonderful it was to work with Alex Wolf. Alex‘S enthusiasm and passion for BMW is what makes him a great sales person. He is also extremely knowledgeable about the technical nature of these cars. Answered all of my questions, was not pushy, was very patient and again his knowledge of these cars made this a very enjoyable experience. So many other sales people I’ve encountered hardly knew anything about the cars they were selling. Not so with Alex. He was terrific. Best, Jeff More

Report | Print

Very Happy Experience Have bought several cars from Mary Keller. She’s knowledgeable helpful and does everything to help you get the car you want. SHES THE BEST👍🏼👍🏼 Have bought several cars from Mary Keller. She’s knowledgeable helpful and does everything to help you get the car you want. SHES THE BEST👍🏼👍🏼 More

by SHEILAJOY52 Verified Customer Verified Customer

Report | Print

Freaking amazing The Ferman team is amazing !! They get things done with a fast and furious style and combine it with a easy breezy feel. The whole experience was aw The Ferman team is amazing !! They get things done with a fast and furious style and combine it with a easy breezy feel. The whole experience was awesome !! Highly recommend! Doug Wilder , Karl Alvarez , Brian Gains, Austin, Joe Cleaver, Stone Quevli. These are the dudes you want on your team ! More

by kkenroe Verified Customer Verified Customer

Report | Print

Steve Vendon outstanding service I have worked with Steve for over a decade. He always makes me feel like I’m his only customer! He is passionate and works with a sense of urgency an I have worked with Steve for over a decade. He always makes me feel like I’m his only customer! He is passionate and works with a sense of urgency and has earned my trust! I would recommend him with pride. More

Report | Print

Not Organized Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter More

by porter.l.hale Verified Customer Verified Customer

Report | Print

Great experience working with the team. Would certainly recommend the dealership. Professional attitude from everyone involved. David did a great job working with me and insuring that my pu Would certainly recommend the dealership. Professional attitude from everyone involved. David did a great job working with me and insuring that my purchase transaction went smoothly. More

by georgejstuart Verified Customer Verified Customer

Report | Print

Perfect! Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, profe Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, professional and has a calming presence. I highly recommend. More

by FMB Verified Customer Verified Customer

Report | Print