Keith Nichols
Keith Nichols at Mercedes-Benz of Silver Spring

Keith Nichols | Page 10

General Sales Manager

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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4.8
153 Reviews
4.8

153 Reviews

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153 Reviews of Keith Nichols

January 11, 2021

Dealership Rating
Employee Rating

I'm very pleased with my entire purchasing experience. Chevist Mitchell was our sales representative for 2 Mercedes purchases. He is very professional, knowledgeable & accomodating. I would highly re More

by Goodsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Fischer, Chevist Mitchell

Jan 12, 2021

Mercedes-Benz of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2020

Dealership Rating
Employee Rating

Excellent . 2nd car purchases from this dealer and they go above and beyond for the customer. If you are looking for a car you should check them out. More

by WyntonSanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Celestine Lovence, Brad Fischer , Khalil Nuri

Nov 30, 2020

Mercedes-Benz of Silver Spring responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 05, 2020

Dealership Rating
Employee Rating

Best. Dealership. Ever.Been a customer for decades. Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like More

by LevelHeader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa, Len Logue, Tom Rodkey , Jim Elefantis, Darrell Fenton

Nov 08, 2020

Mercedes-Benz of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

October 01, 2020

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Employee Rating

Horrible experience trying to purchase my leased vehicle, misinformation, $45,000 wiring error, no solutions or apologies. My company credit is impacted. Wasted time & money More

by Antoninus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jay Son

Oct 14, 2020

Mercedes-Benz of Silver Spring responded

Antonius We apologize if the communication of the process to purchase your car at the end of the lease wasn’t as clear as it could have been. Thank you for working with our sales management team to get this worked out to your satisfaction. If there is anything else that we can help with, please feel free to contact our General Sales Manager, Keith Nichols, at knichols@mileone.com or 301-679-4887.

September 29, 2020

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Employee Rating

Well I have to say, it was definitely an experience like no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted through More

by L.Simpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James McDonald, Brad Fischer , Terrence Abrams, Darrell Fenton

Oct 01, 2020

Mercedes-Benz of Silver Spring responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help. Safe travels!

August 01, 2020

Dealership Rating
Employee Rating

Brandon is a wonderful salesmen. when I met with him to inquire about the cars I were interested in , Brandon gave me a thorough explanation about them all. He is very kind and generous. He never rushed me More

by Shiannef23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terrence Abrams, Christian Gonzalez, Brandon Trotman, Brandon

July 30, 2020

Dealership Rating
Employee Rating

This is our third vehicle we got from the Silver spring Mercedes location and I couldn't be happier!! EXCELLENT service !! All five stars ✨very friendly and professional staff . They go the extra mile an More

by Ziera N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa, Charlie Miller

Aug 01, 2020

Mercedes-Benz of Silver Spring responded

Ziera, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 15, 2020

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Employee Rating

Exceptional Service. Always on point. Everyone always warm and friendly. A dealership like no other. I would always recommend family friends and associates to this dealership More

by Glamma51
Recommend Dealer
Yes
Jul 18, 2020

Mercedes-Benz of Silver Spring responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Silver Spring. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 23, 2020

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Employee Rating

Awesome Staff!!!! I have to say that this was the best buying experience ever! I will be back as soon as my STOCK HITS! should be soon. thanks guys! More

by CMKX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa, Brad Fischer , Terrence Abrams

Jun 25, 2020

Mercedes-Benz of Silver Spring responded

Cmkx, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you, and have a fantastic day!

May 15, 2020

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Employee Rating

Mr Stanford and his team should be labeled the Dream Team. Top of the line service and communication. I will definitely continue to purchase cars in future, and look forward to the great experience agai More

by sq
Recommend Dealer
Yes

Other Employees Tagged: Brad Fischer, Robert Marr , Lester Stanford

May 16, 2020

Mercedes-Benz of Silver Spring responded

Thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

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