Keith Nichols | Page 9

Wanted to thank Marcelo and the management team and MB Silver Spring for a world class experience in obtaining our new G Wagon. What seemed to be a challenging vehicle to obtain was turned into a breeze. Silver Spring for a world class experience in obtaining our new G Wagon. What seemed to be a challenging vehicle to obtain was turned into a breeze. Transparent, professional, and responsive. Thank you so much! We can not recommend you enough! More

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Quite possibly the most unprofessional dealership I have encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thr encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thru Mercedes Benz Financial at full listed price. Dealer then raised price $4000 and sold to another party while travel arrangements were being arranged to pick up vehicle. True bait and switch. Jim Elefantis GM response was "first come first serve" until last minute. Caused unnecessary credit change as well as cost for wire transfer etc. Stay Away! More

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The Customer service level of Mr Marcelo & his manager Mr Keith leaves me a lot to desire. I am one of their satisfied customer. I will recommend my friends. Keith leaves me a lot to desire. I am one of their satisfied customer. I will recommend my friends. More

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Everyone is very professional and pleasant. I have been a customer for over 25 years and I would not buy a car from another dealership. customer for over 25 years and I would not buy a car from another dealership. More

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mr. moore along with his other colleagues exemplified exceptional professional service throughout my car purchasing experience. i would highly recommend mercedes of silver springs to anyone looking to pu exceptional professional service throughout my car purchasing experience. i would highly recommend mercedes of silver springs to anyone looking to purchase an automobile. More

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Percy took his time to listened to my needs and then gave me his advice and recommendation to help me to make a decision, find a car that meet my needs. He is very professional, experience, and knowledgeable me his advice and recommendation to help me to make a decision, find a car that meet my needs. He is very professional, experience, and knowledgeable. I will strongly recommend to other customers. More

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Percy and Keith were outstanding.The experience was easy .We love the E350 and would purchase another car from Mercedes Benz of Silver Spring,Maryland .We love the E350 and would purchase another car from Mercedes Benz of Silver Spring,Maryland More

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In for an unexpected service visit and out with a certified 2017 C300 4Matic!!! This is my second purchase at Mercedes Benz of Silver Spring and I would highly recommend this dealership to anyone. I’ certified 2017 C300 4Matic!!! This is my second purchase at Mercedes Benz of Silver Spring and I would highly recommend this dealership to anyone. I’ve ALWAYS received outstanding customer service and assistance during every visit. The staff is truly professional, friendly, knowledgeable and willing to go above and beyond to provide exceptional service. I never feel pressured to purchase when entering Mercedes Benz of Silver Spring! Everyone is extremely knowledgeable and work together as a team to ensure the customer is beyond satisfied and educated on the product of purchased prior to leaving. I highly recommend Mercedes Benz of Silver Spring when purchasing your next Mercedes vehicle! You won’t be disappointed and especially if you come in contact with one of the following team members: *Khalil Nuri, *Keith Nichols, *Terrence Abrams, Edward Moore & Marcelo Via! Did I forget to mention that they were also in compliance with the CDC COVID regulations to keep the buying experience safe and healthy!!! It was a true pleasure doing business with Khalil, Keith and Terrence for a second time around. Thank you all for making experience great a second time around😉🚘 #thebestmercedesbenzdealerintown More

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My wife and I recently came to the dealership looking for a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and 63 AMG. We talked about the cars for a few mins and then he sat down at his computer and looked up the inventory. He said that there weren't any GLC 43 AMG left (even though the website listed 4) but I understand that the website can be old information. However they did have a GLC 63 AMG on the lot. He disappeared to talk to his manager and then returned saying that I couldn't test drive the car. He said the car is expensive (listed at 96k) and that they don't offer test drives of those cars. He went on to say that people who are interested in that car know they want it and don't need to test drive it. And that the customers that buy it don't want any miles on the car so they don't allow test drives. This is very disappointing to me as I would never spend that much money on a car without driving it first. I had just come from their sister BMW dealership where I drove an X3M (listed at $85k) and I had also gone to their sister Porsche dealership where I wanted to drive a Macan Turbo and while they didn't have one on the lot the manager let me drive his personal car (worth more than the GLC 63 AMG). I don't know if the Mercedes dealership has this policy in place for everyone or they just chose to not allow me the test drive. But I'm certainly not going to choose this car over the BMW or Porsche without test driving it and now I'm going to look for another MB dealer who actually wants my business. More

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Very good customer service. This wasn't my first vehicle I bought from Silver Spring Mercedes they have always treated me right the sales department and service. vehicle I bought from Silver Spring Mercedes they have always treated me right the sales department and service. More

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