Kelly Williams | Page 2

Good service, professional staff! Job was completed in a timely manner! I will continue to have my car serviced at Beaver Toyota! Job was completed in a timely manner! I will continue to have my car serviced at Beaver Toyota! More

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We recently took our truck in for service and want to say how great Steve Miller and Kelly Williams in service are. They always go above and beyond for us in finding an appointment that will work in our limi how great Steve Miller and Kelly Williams in service are. They always go above and beyond for us in finding an appointment that will work in our limited time we have in St. Augustine since we live out of state and come back for service on both of our vehicles. They truly care about your customers and make you feel like part of the family. You are very lucky to have such great employees who care about your business and making your customers happy. Wowed us, as usual! More

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Kelly Williams- this guy.. well,,he goes WAY out of his way EVERY visit to help you & make you feel as a very valued customer ! there has NEVER been a time there at Beaver Toyota that 1 quick talk to way EVERY visit to help you & make you feel as a very valued customer ! there has NEVER been a time there at Beaver Toyota that 1 quick talk to him & problem solved & you know its going to be done right the 1st time ,, other dealers should learn from him !! he is -99% the reason... i go to Beaver Toyota service THANK YOU Kelly Williams More

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Professional, efficient, customer service focused, coordinated and seamless. The whole process was timely and well spent. All staff worked with me to meet my new car needs. Thank you. Dr. Judd F coordinated and seamless. The whole process was timely and well spent. All staff worked with me to meet my new car needs. Thank you. Dr. Judd F. Holder More

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The service department is good. I'm usually satisfied with the service I receive. I only wish they would reinstate the car wash after servicing the car. with the service I receive. I only wish they would reinstate the car wash after servicing the car. More

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Everyone at the dealership was excellent! Wouldn’t take my vehicles anywhere else. And now they take care of my daughters vehicles too!!keep up the great work my vehicles anywhere else. And now they take care of my daughters vehicles too!!keep up the great work More

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I recently called Beaver Toyota, to request a document my Mother needed. I had the pleasure of speaking with Mr. Kelly Williams. Mr. Williams was patient and professional while I was having difficulty artic Mother needed. I had the pleasure of speaking with Mr. Kelly Williams. Mr. Williams was patient and professional while I was having difficulty articulating the request. Mr. Williams, deciphered, synthesized and sent the document immediately. Excellent service, Mr. Williams! Leila Deme More

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My partner brought in his Toyota landcruiser to have the A/C fixed. The service dept recommended that the navigation system be replaced to fix the A/C issue. When we came to beaver to pick up the vehicle af A/C fixed. The service dept recommended that the navigation system be replaced to fix the A/C issue. When we came to beaver to pick up the vehicle after it being there for over a week we were just handed the keys by Ozzy and told to go get the vehicle and that it was parked out back. Once arriving to the vehicle we get in it to start it and the vehicle won’t start. However, the battery was never the issue. So not only is this the first dealership / mechanic that has ever made us go retrieve our vehicle after paying almost $3000 to fix the A/C - but it’s arrive at the vehicle and have it not start is a completely different issue. Then we get the vehicle jump started and guess what? THE A/C STILL ISN’T WORKING!! After we were told by Ozzy that replacing the navigation system would fix the A/C. I called beaver and spoke to the service manager Kelly. He let us know that he would try and make our experience with beaver better and suggested we bring the car back to have them look at the car again to see what the issue is. On August 10th he tells us it’s the A/C compressor that needed to be replaced now?! Hmm okay after dropping almost $3k now it’s the compressor... awesome! So Kelly agrees to make a deal with us by offering to only charge us $641 to replace the A/C compressor. We agree. Then he has to order the part.. apparently it’s super difficult for Beaver to get parts in? Sounds kind of fishy... going on now over one month (sept 14th) and the part STILL ISN’T shipped in. So my partner and I decide to call a well-known local mechanic and have them order an A/C compressor for us. Guess what? They’re able to get the compressor shipped OVERNIGHT. We drop the landcruiser off with the HONEST mechanic and they call us back immediately with a concerned tone. Informing us that whoever told us the A/C compressor needed to be replaced was not honest with us.. the A/C compressor was UNPLUGGED! All the new mechanic needed to do was plug it in and the A/C has been blowing ice cold air ever since. The best part about it is that they didn’t charge us one penny because they knew the b.s. we had been dealing with with Beaver Toyota and their untrustworthy service department. Ironically... the same day that we discover that the compressor was just unplugged - Kelly calls us to let us know that “the A/C compressor is still being shipped and should be arriving early October”. HA... what a load of lies. Beaver Toyota service department is a joke and very unreliable. We will NEVER be returning and will absolutely be spreading the word about how awful the service department was to us. More

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They were courteous and professional in every way ! They did my service in a timely manner and did it correctly . They provided a nice waiting room to wait in . did my service in a timely manner and did it correctly . They provided a nice waiting room to wait in . More

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Always friendly and helpful. Convenient location . Great product inventory. Truly seem to care about the customer. Have bought 2 cars and serviced my vehicles here for the past 10 years product inventory. Truly seem to care about the customer. Have bought 2 cars and serviced my vehicles here for the past 10 years More

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