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Ken Delk
421 Reviews
Hello, my name is Ken Delk and I am a Senior Client Advisor for BMW of Westlake. I have worked for BMW and the Ganley organization since October 2004. I worked for the Federal Reserve Bank of Cleveland as a Law Enforcement Officer before joining BMW. I served and retired from the United States Marine Corp after 20 years of faithful service. My sales career started as a Marine on Recruiter Duty. I bring the same dedication and commitment to my role as Client Advisor as in my previous professions. I chose BMW as I viewed it as a world class organization like the United States Marine Corps; my commitment is to the people I serve. I look forward to working with you soon!
Read moreDealership Experience
21 yrs, 7 mos
Industry Experience
21 yrs, 7 mos
Specialties & Trainings
Corporate Sales Coordinator
421 Reviews
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421 Reviews of Ken Delk
April 03, 2026
Very easy to do business with. Very knowledgeable and accommodating the smoothest purchase I have ever made Very knowledgeable and accommodating the smoothest purchase I have ever made More
by BMWFOREMAN
Verified CustomerOther Employees Tagged: Jerry Mancini, Robert Strecker, Adam Moon, Mike Niedzwiecki, Jared Jeschelnig
March 22, 2026
My salesman Ken was a gem, great to work with and easy to talk to however the rest of my buying experience was not so great. Noticed during my test drive the state of the car was pretty filthy, trash still i talk to however the rest of my buying experience was not so great. Noticed during my test drive the state of the car was pretty filthy, trash still inside from the previous owner, lotion and lipstick marks on a bunch of surfaces but in the grand scheme of things not a show stopper, I was set on buying the car so not the biggest deterrent and easy to sort out. I had texted ahead of time that I intended on buying that car the next day and had texted Ken ahead of time to have the car arranged to be cleaned up and given a full tank of gas. I was not satisfied with how clean the car was, and I was promised a decent detail. After picking the car up, it was evident the car was only given a quick vacuum and a light dusting, not impressed with that. Second thing that is STILL currently an issue, I traded in my vehicle and requested they do a title transfer and it was understood I was to come and pick up the registration and documentation from the dealership just to make things easier since I’m just down the highway from the dealership currently it’s March 21st as I type this review, I bought the car on February 27th and I have still yet to receive my registration paperwork, I checked in to ask about the status of it and was given conflicting information, apparently at first it was because the DMV had no power and then the next day it became “we mailed it out on the 12th of March you should have it by now” which I still don’t so not really sure what’s up with that. I’ve owned several BMW’s in the past but I’ve never bought one directly from a BMW dealership, I expected a certain caliber of customer service but I have to say this experience did not live up to that expectation. More
by MO.HAMZAH92
February 26, 2026
I have had a relationship with Ken, Senior Client Advisor and Adam, Operation Manager for more than a decade and four or five purchases. They have always been straightforward and honest. The few times I've and Adam, Operation Manager for more than a decade and four or five purchases. They have always been straightforward and honest. The few times I've had a problem, they've worked with me and Brittaney the Service Location Manager. This is not the closest BMW dealer for me nor the largest. I have and will always go out of my way to work with the team at BMW of Westlake. More
by scott.fine
Other Employees Tagged: Mike Niedzwiecki , Adam Moon, James Crawford, Brittaney Quick
January 01, 2026
The dealership went out of their way to order a rare M for me and once again, the team made my buying experience a pleasurable one. for me and once again, the team made my buying experience a pleasurable one. More
by ajcornell
Other Employees Tagged: Mike Niedzwiecki
December 25, 2025
The salesman went out of his way to make sure the car got ready for me. Everything went fairly fast and all of my questions got answered. ready for me. Everything went fairly fast and all of my questions got answered. More
by Jeffg2525
Other Employees Tagged: Mike Niedzwiecki
November 23, 2025
Great place to buy a car! I had a wonderful experience it went smoothly and fast I had a wonderful experience it went smoothly and fast More
by CHRISTINA
Other Employees Tagged: Jared Jeschelnig
November 20, 2025
Always an exceptional experience getting service at BMW Westlake. Cory does an excellent job and is very professional. Westlake. Cory does an excellent job and is very professional. More
by Dr. Brian Yee
Other Employees Tagged: Brittaney Quick, Cory McConville
September 23, 2025
Very professional. 2nd car I bought from Kelly. I drove from Detroit because Kelly was so great with my first purchase! 2nd car I bought from Kelly. I drove from Detroit because Kelly was so great with my first purchase! More
by brett
Other Employees Tagged: John Caruso, Jared Jeschelnig, Nez Faraj, Jimmy Laumer, Kelly Cavanagh, Tony Hildebrandt
September 12, 2025
Ken Delk made us feel very relaxed. The whole process was a very pleasant experience. The whole process was a very pleasant experience. More
by Tstudioglass
Other Employees Tagged: Mike Niedzwiecki
July 20, 2025
First the people are great also place is nice and clean. Has a good selection. Has a good selection. More
by rayabdulwali
Other Employees Tagged: John Caruso, Jerry Mancini, John Redden, Jared Jeschelnig, Nez Faraj, Jimmy Laumer, Kelly Cavanagh, Tony Hildebrandt
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