Kevin McCarthy | Page 24

The purchase process was much better than the delivery minor issue securing insurance forms I was not contacted to help get things done in a timely manner. Had to wait too long to get out the door. minor issue securing insurance forms I was not contacted to help get things done in a timely manner. Had to wait too long to get out the door. More

by FULPHILCO Verified Customer Verified Customer

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Always an awesome experience! 20 years of using this dealership. They always go out of their way to help you and get you in a vehicle that works for you dealership. They always go out of their way to help you and get you in a vehicle that works for you More

by VANVOORHIS.DEANNA Verified Customer Verified Customer

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Buyer beware!!! Please read before you even think about purchasing a vehicle from this dealership! I went in looking for a RAV4. Avi, my salesman told me every car on the lot is going for $3,000 over st purchasing a vehicle from this dealership! I went in looking for a RAV4. Avi, my salesman told me every car on the lot is going for $3,000 over sticker if you are local and $5,000 over if you are from out of town...I accepted that considering the COVID/supply chain issue time we are in. I waited 2 weeks for the car to arrive only to find it with dirt on the front and with tape pieces leftover on the hood after a clear coating was supposedly (but unknowingly) added on. I then went to sit with the finance manager, Kevin McCarthy, to finish the deal. After looking over the paperwork, I realized that almost $1,000 worth of "dealer added accessories" had been added on without ever being explicitly disclosed to me. If I had known, I would have never opted for nitrofill in my tires and a clear coat over the car. They refused to remove the charges. BUT don't worry if this happens to your deal too- just walk out and they'll call you the next day and agree to remove those charges. So I went back the next evening and before getting too far into the process I wanted to make sure that I was receiving the special "Toyotathon" 1.9% financing- a special that was being run for my model of car on all trims. Kevin first told me there was no such special being run until I showed him the posting on his own website (https://www.toyota.com/upstateny/deals-incentives/rav4hybrid_apr_372648/). He then told me I did not qualify. I was surprised to hear this because I have great credit; I purchased another vehicle 3 days later and that dealership told me I have excellent credit. I told him I had no problem having a cosigner come immediately so I would receive the rate I was entitled to. In the meantime, I had asked him to show me the decline form showing that I in fact was ineligible. His response to that was, "no buddy, I'm not pulling it up for you." CORRECT ME IF I AM WRONG, BUT I DO BELIEVE IT IS ILLEGAL TO NOT SHOW THE DECLINE FORM IF THE CUSTOMER ASKS. When I asked again for him to either show me the form or to go run it in the first place, he asked me to go back to Avi's desk while we wait...for him to actually run it...who knows. At that point the general sales manager, Daryl Callahan, came over and told me he "simply wasn't interested in doing the deal at 1.9%" and that he was "more than happy to go forward at 6.19% as that would make the deal worth it to them." Long story short, I went down the street to Hudson Valley Volkswagen and now happily drive a Tiguan that was immediately available, less expensive with nicer trim features (not $3,000 over sticker), and had the pleasure of dealing with an honest and trustworthy salesman and finance manager. Eric, Hunter, and Chip at Volkswagen were amazing! ***The team at Volkswagen was also able to tell me that Toyota did in fact run my credit for the special financing, that it was great, and that I did qualify and would qualify for any financing offer...shocker! 🙄 More

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We had a wonderful experience thanks to Melissa snaps, our salesperson! All the people at the dealership are a pleasure to deal with! our salesperson! All the people at the dealership are a pleasure to deal with! More

by JHOFF91720 Verified Customer Verified Customer

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Good service got things done reasonably fast no problem only thing credit and added dealer added fee only thing credit and added dealer added fee More

by Elias Verified Customer Verified Customer

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The dealership, salespeople, financing I found to be attentive, knowledgeable and wonderful to work with. attentive, knowledgeable and wonderful to work with. More

by VICTORY11WAY Verified Customer Verified Customer

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The man who sold me the car was very nice, but there were issues with the financing. I ended up paying extra percentage points and the proceeds took almost three hours. By the time I was able to leave, it wa issues with the financing. I ended up paying extra percentage points and the proceeds took almost three hours. By the time I was able to leave, it was dark and the dealership was closing. I was told a bumper had been fixed. It was not and I did not check it. No one walked me through the buttons or told me how to make things work or helped me set up a phone etc. I’ve had that kind of service at other dealerships and forgot about it with the hassle of the financing and extra interest I’ll be paying. I’ve had the car for less than two weeks. The brakes are squeaking and a malfunction warning light has been coming on. I have to take it back to the dealership. I am getting a loaner (I pushed for this), but the loaner was supposed to be done tomorrow. Instead it’s been pushed off to Friday and my new car will be there at least over the weekend and possibly longer. It also took several attempts for anyone to call me back. I will say that now after several attempts someone is calling back, but it took a lot of effort on my part to do this. This is not a dealership I’d recommend going to. I will not go there again. More

by K Verified Customer Verified Customer

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Sales associates did everything to make my car buying experience easier. Highly recommend this dealership experience easier. Highly recommend this dealership More

by Kaschurahans Verified Customer Verified Customer

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Kurt was very nice to work with and knowledgeable with the Toyota Rav 4 purchased the Toyota Rav 4 purchased More

by MKANE41 Verified Customer Verified Customer

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My visit was very nice. Michael Newsham was great to work with. I will definitely recommend in the future with. I will definitely recommend in the future More

by GRNSPT91 Verified Customer Verified Customer

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