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Kevin McCarthy

Overview Reviews (252) Inventory (301)

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Kevin McCarthy

Kevin McCarthy | Page 25

Finance Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7

252 Reviews

Overview Reviews (252) Inventory (301)

Dealership Experience

5 yrs, 9 mos

Languages Spoken

English

4.7

252 Reviews

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252 Reviews of Kevin McCarthy

November 23, 2021

Dealership Rating

Employee Rating

We had a wonderful experience thanks to Melissa snaps, our salesperson! All the people at the dealership are a pleasure to deal with! our salesperson! All the people at the dealership are a pleasure to deal with! More

by JHOFF91720

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Robert Goldberg, Melissa Sinapi, Dylan Abell

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Nov 24, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with Melissa! We're so happy she could assist you and make your experience a memorable one.

November 18, 2021

Dealership Rating

Good service got things done reasonably fast no problem only thing credit and added dealer added fee only thing credit and added dealer added fee More

by Elias

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Wilfrin Quezada

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Nov 18, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback, Elias!

September 27, 2021

Dealership Rating

The dealership, salespeople, financing I found to be attentive, knowledgeable and wonderful to work with. attentive, knowledgeable and wonderful to work with. More

by VICTORY11WAY

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael O'Hare, David Kolozy

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Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 23, 2021

Dealership Rating

The man who sold me the car was very nice, but there were issues with the financing. I ended up paying extra percentage points and the proceeds took almost three hours. By the time I was able to leave, it wa issues with the financing. I ended up paying extra percentage points and the proceeds took almost three hours. By the time I was able to leave, it was dark and the dealership was closing. I was told a bumper had been fixed. It was not and I did not check it. No one walked me through the buttons or told me how to make things work or helped me set up a phone etc. I’ve had that kind of service at other dealerships and forgot about it with the hassle of the financing and extra interest I’ll be paying. I’ve had the car for less than two weeks. The brakes are squeaking and a malfunction warning light has been coming on. I have to take it back to the dealership. I am getting a loaner (I pushed for this), but the loaner was supposed to be done tomorrow. Instead it’s been pushed off to Friday and my new car will be there at least over the weekend and possibly longer. It also took several attempts for anyone to call me back. I will say that now after several attempts someone is calling back, but it took a lot of effort on my part to do this. This is not a dealership I’d recommend going to. I will not go there again. More

by K

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Daryl Callahan, Loosmane Dessources

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Sep 24, 2021 -

DCH Wappingers Falls Toyota responded

Mrs. Martin, Thank you for taking my call although we weren’t able to speak at length. I’d like to connect to further address your concerns with the transaction. I know there were some complications with the loan process that we weren’t expecting, and this ultimately caused the time spent here to be longer than normal. I am sorry this took place, and I will work hard to try and avoid this type of situation in the future. I’d rather not go into specifics on a public forum, but please be assured that the challenges with your transaction were due to compliance issues with one lender that we couldn’t clear because of reasons that you were made aware of. We certainly did not want to have your interest rate go up or delay the process any longer than expected. I also am aware that you attempted to obtain financing on your own as well, without success. I am glad that my team was able to ultimately assist in finding a bank that worked with us on this! I have spoken with my service advisor, Keith, who is working diligently to resolve any issues with the car that you are having. I am confident this will also be resolved as quickly as possible. We are happy to provide a loaner car, but please understand that this is proving more challenging in today's world. We simply do not have enough cars to accommodate without a few day's wait from time to time, and getting more is not an option with the shortages and production delays from the manufacturers. Thank you again for your business and I hope that in a short time we can re-gain your trust in us as a dealership that values customer satisfaction. Your patience and understanding are greatly appreciated. Respectfully, Daryl Callahan General Sales Manager 845-296-4231 dcallahan@dchusa.com

Oct 04, 2021 -

K responded

I was made aware of the issue after the fact. I also did not attempt to get financing on my own although I certainly should have. I was told I would have a 5.4% interest rate and after sitting for several hours I was told it was changed to 8 something. I could not leave the dealership because my ride had already left. It is now October 4th. I understand waiting a few days to find a suitable car to replace this one and get it repaired but this is now several weeks in and I am still waiting. What is worse is that I was told you would have a car two Thursdays ago and then again Friday and then again Monday. Monday I was offered a pickup truck when I specifically said I needed a small replacement vehicle suitable for a long commute. There are other things that have happened as well, but at your request we can take the rest of the conversation off the public forum. At this point I would still say I would never again buy a car at DCH Toyota. This is a month later and I still have no help getting the car fixed and there were untruths told in several of our interactions including the above statements.

September 20, 2021

Dealership Rating

Employee Rating

Sales associates did everything to make my car buying experience easier. Highly recommend this dealership experience easier. Highly recommend this dealership More

by Kaschurahans

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Karl Boye, Jeremy Bera

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Sep 21, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 19, 2021

Dealership Rating

Kurt was very nice to work with and knowledgeable with the Toyota Rav 4 purchased the Toyota Rav 4 purchased More

by MKANE41

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: David Kolozy, Kurt Kueshal

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Sep 20, 2021 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words regarding your experience with Kurt and we hope to see you again soon!

September 18, 2021

Dealership Rating

Employee Rating

My visit was very nice. Michael Newsham was great to work with. I will definitely recommend in the future with. I will definitely recommend in the future More

by GRNSPT91

Verified Customer

Customer Service

Recommend Dealer

Yes

Other Employees Tagged: Daryl Callahan, Michael Newsham

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Sep 20, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It's a pleasure to know Michael was able to assist you and provide you with outstanding service. We look forward to working with you again in the future. Take care.

September 18, 2021

Dealership Rating

Employee Rating

Mike the sales rep was great to work with and made the process very easy. process very easy. More

by Keli

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Daryl Callahan, David Kolozy, Michael Newsham

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Sep 20, 2021 -

DCH Wappingers Falls Toyota responded

Keli, we appreciate you taking the time to provide such great feedback! We're happy Mike was able to assist you and make your experience a great one.

September 15, 2021

Dealership Rating

Employee Rating

excellent service, starting with my order and continuous update on its status for 6 months to arranging insurance, special warranty, license plate. Very happy with the purchase. update on its status for 6 months to arranging insurance, special warranty, license plate. Very happy with the purchase. More

by IDUMAIS1

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kurt Kueshal

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Sep 15, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our team could assist you and provide you with outstanding service. We hope to see you again soon!

August 31, 2021

Dealership Rating

Employee Rating

My salesman greeted me and my husband as soon as we walked into the building . We told him what we wanted and he made sure that we got it! walked into the building . We told him what we wanted and he made sure that we got it! More

by JIMELLE0419

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Newsham , Alicia Verven

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Sep 01, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! We look forward to seeing you again in the future.

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