Kevin Sonnier | Page 2

Very friendly dealership greeted me as soon as I walked the door, large selections of vehicles to choose from new and used the door, large selections of vehicles to choose from new and used More

by aontiver1 Verified Customer Verified Customer

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I had a disappointing experience with Big Star Cadillac, specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear ag specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear agreement that it would be sold to me at the manufacturer's suggested retail price (MSRP). However, upon arrival at the dealership to finalize the purchase, the scenario drastically changed. The team informed me that the vehicle was ready and initially seemed to honor the agreed MSRP. However, they then added $9,000 in "dealer options," effectively raising the price well over the promised sticker price. This approach felt misleading, as these added costs were not disclosed upfront and seemed to contradict the initial agreement. Additionally, the valuation provided for my trade-in was $20,000 less than expected, which further diminished my trust in their business practices. During this process, I was also asked to place a $25,000 deposit on the vehicle, a detail not mentioned during the preorder phase. To add to the confusion, Kevin, the Sales Manager, later contacted me stating that they have never sold an Escalade V at sticker price, contradicting the assurances given by his sales team earlier. Furthermore, if a dealership discloses what you paid for a vehicle to another customer without your consent, it may be violating privacy laws that protect personal information. In the United States, such disclosures could be considered a violation of Federal Trade Commission (FTC) regulations, state consumer protection laws, and potentially a contractual breach if privacy terms were agreed upon. This experience highlighted a clear case of the dealership overselling their product while severely underdelivering, lacking transparency and honesty in their dealings. I cannot recommend Big Star Cadillac based on this experience, as the trust I placed in them during the preorder was not respected, and the purchasing process was far from transparent. More

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Big Star Cadillac is amazing. Shopped all the way from Texas and all I can say is that it is super easy doing business with them! Kevin Sonnier makes it easy to do business with Shopped all the way from Texas and all I can say is that it is super easy doing business with them! Kevin Sonnier makes it easy to do business with them for sure. More

by George R Verified Customer Verified Customer

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Wow! What an incredible experience my husband and I had! Wiem was absolutely fantastic—accommodating, hospitable, and so easy to talk to, all while mai What an incredible experience my husband and I had! Wiem was absolutely fantastic—accommodating, hospitable, and so easy to talk to, all while maintaining the utmost professionalism. David Bukrinsky impressed us with his extensive knowledge and genuine willingness to help. Sales greeter Rachel Ruiz went above and beyond, making us feel comfortable, welcomed, and well taken care of. Kelly Wilson, the sales manager, was honest, straightforward, and answered all our questions with integrity, which we truly appreciated. And last but certainly not least, Kevin Sonnier, the “Boss,” made us feel genuinely valued with his warm and welcoming demeanor. We are so grateful for such an exceptional team! More

by e.sam.a Verified Customer Verified Customer

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Excellent service with a lot of attention to the detail and qualit of customer needs.. Great personality and qualit of customer needs.. Great personality More

by emilianwhite Verified Customer Verified Customer

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Service is great just don't go late in the evening because it feels a bit rushed. Overall very good customer service. because it feels a bit rushed. Overall very good customer service. More

by maxx65 Verified Customer Verified Customer

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No pressure sales, very friendly & courteous. Excellent customer service. Delivered my vehicle to us on Christmas Eve. Excellent customer service. Delivered my vehicle to us on Christmas Eve. More

by clay.hertenberger Verified Customer Verified Customer

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The entire team at big star Cadillac was amazing. Fred did an amazing job in getting the truck we wanted and his customer service was second to none! Fred did an amazing job in getting the truck we wanted and his customer service was second to none! More

by jonrval_09 Verified Customer Verified Customer

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Charles Jackson, Keith, Iriam, Lisa and Kevin are so awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purcha awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purchase. More

by jhadebrown Verified Customer Verified Customer

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The salesman, George Castillo, was awesome. Very, very helpful. In fact, every person I met and worked with was very nice and professional. These other folks were Kevin Sonnier and Joel Very, very helpful. In fact, every person I met and worked with was very nice and professional. These other folks were Kevin Sonnier and Joel Olivares. They did what they said. No muss, no fuss. My only beef about the process was the $4500 of add-ons (Plad Tech and some sort of "protectant"). That is probably 3x the non-negotiable add-ons I've experienced at any other dealership. BUT, they've got an incredible selection and I expect to shop there again! More

by Anthony D Verified Customer Verified Customer

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