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Kevins Mercedes
384 Reviews
Dealership Experience
6 yrs
Industry Experience
7 yrs, 7 mos
Languages Spoken
English
Spanish
384 Reviews
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384 Reviews of Kevins Mercedes
January 10, 2026
Waited a month for the appointment. Took the car in. They didn’t have the right part. Waited another 6 weeks for another appointment to install the part. Not great. Took the car in. They didn’t have the right part. Waited another 6 weeks for another appointment to install the part. Not great. More
by lanaramos68
Verified Customer
August 21, 2025
They don't answer or return phone calls. .....otherwise everything else good with them also .....otherwise everything else good with them also More
by LOST06333
Other Employees Tagged: Christian Diaz
June 24, 2025
Anchorage Hyundai Lithia provides great service and wonderful assistance in helping me maintain my vehicle! wonderful assistance in helping me maintain my vehicle! More
by Nachos
Other Employees Tagged: Christian Diaz, Matthew Dean, Brandon Rose, Dana Clendenen, Dylan Conge
April 03, 2025
Service was wonderful. Text reminders were also very helpful. Everyone showed kindness with people. Appreciate the awesome service! Text reminders were also very helpful. Everyone showed kindness with people. Appreciate the awesome service! More
by Lila
Other Employees Tagged: Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Joshua Shook, Brany Sosa Jimenez, Brandon Rose, Brent Vandenbos, Dana Clendenen, Roland Lantano
December 31, 2024
Appreciate the business here ! ! Friendly greetings, and exchange. Professional attitude and effort. Always a good morning to exchange business for automobile help !!!! ! Friendly greetings, and exchange. Professional attitude and effort. Always a good morning to exchange business for automobile help !!!! More
by wrgwayholbrook
Other Employees Tagged: Jessie Beals, Elizabeth Strickland , Reception- Brandon and his co-worker of whom I didn’t get a name !! All good spirits !!
December 18, 2024
Very personal and very welcoming, did great work on my car and even filled up my windshield wiper fluid. car and even filled up my windshield wiper fluid. More
by Sam
Other Employees Tagged: Mark Jahnke, Jessie Beals, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Hayden Baker, Joshua Shook
October 05, 2024
It is hard to get an apt and the service has gone downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to the dealer. Great cars, we have 4 but service is poor. More
by DS
Other Employees Tagged: Jessie Beals, Brendon Gardnew , Jason HESS
October 02, 2024
They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. text and keeping customers updated on what’s going on. More
by Mmease
Other Employees Tagged: Mark Jahnke, Jessie Beals, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker, Matthew Dean
August 23, 2024
I don’t have any complaints. and you were polite any respectful!:):) vary satisfied thank you and you were polite any respectful!:):) vary satisfied thank you More
by Imark watts
Other Employees Tagged: Mark Brookins , Jason HESS
June 16, 2024
This will be laughable. Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, h Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, having left to visit sister out of state. Super great to get the text’d automatic reschedule👍🏼. Tho, that is a first and may have had to do with the pending ‘millennial theft recall’ with the ignition. Anyway, nice to get a reschedule, thank you 🙏🏼. With recall I was encouraged that I would get Uber’d\Lyft’d as a courtesy. 🙂 Yes, it was decent going out, and if your not already laughing 😆, yeah, no Uber’d\lyft’d back. 😐 Yeah, it’s a busy time(May in AK) and managing good service and happy crews both sides; workers/staff and clients is where the Goldilocks zone is located!! Tho, having called for a return ride, the gentleman taking my call; took it so far as to say he ordered one and it’d be arriving. Perhaps at this time in day and relationship, it gets slippery to reason the actual status of the responsibility of dealership to client; and communicate ‘there would not be a return ride’ !! Tho, I believe it can be done, or restructured to get that end met altogether. After 20 mins, I call back and was met with, another gentleman who alluded to the return ride being arranged and then calling again, my phone 📞 number being categorized as ‘spam’ !!!! Ok! Got this, tho are we all that sour at this time of day to not just swing the energy\ attitude\connection to some effort of ‘actual’ clarity- something, ‘we aren’t set up for that at the moment; and maybe in the future and we hope you can come pick up this evening and check out your new updated anti theft ignition. Is that gaslighting ??¿ or forward communication ??¿ More
by gretchen
Other Employees Tagged: Elizabeth Strickland
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