Kim DeVries
Kim DeVries at Family Hyundai
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Kim DeVries | Page 2

Customer Care Specialist

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
32 Reviews
4.4

32 Reviews

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32 Reviews of Kim DeVries

June 14, 2023

Dealership Rating
Employee Rating

I was planning to order a Hyundai palisade when I was told they were adding a $3000 dealer markup. I will be passing on utilizing this dealership for any reasons in the future. More

by JasonJ
Sales Price Transparency
Recommend Dealer
No
Jun 18, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 10, 2023

Dealership Rating
Employee Rating

Adam, Jason, Kim, Maverick, and Robbie were all ready and willing to help make the stress of car buying an easy process, from the initial website inquiries to the test drive to the paperwork. More

by heather8910
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 11, 2023

Family Hyundai responded

Heather, It's great to hear that Jason, Kim, Maverick, and Robbie were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

April 13, 2023

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Will never buy a car from this dealer again. They sold us a lemon used car. We then asked them to stop sending us marketing material, as we will never buy from them again, and marketing like thi More

by Jeffreyjohnjunk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 17, 2023

Family Hyundai responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 01, 2023

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Employee Rating

Price on sticker was changed to a higher price. I didn't like the deception and I know what I saw. Just to make a sale or commission is not the right tactic. More

by JACLUV9
Sales Price Transparency
Recommend Dealer
No

February 05, 2023

Dealership Rating
Employee Rating

From start to finish the entire process was painless! I knew what vehicle I wanted, so we took a test drive right away. Corey was friendly and informative regarding the features of the car and worked thr More

by Mkivi1101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maverick Watson , Sonata Bartkus, Cory Keller

Feb 05, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Corey was able to help, and we hope to see you again!

January 17, 2023

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Employee Rating

The staff were really amazing from the moment we walked in until we procured the car. Everyone was friendly and talking highly about the Hyundai cars to working for Family. More

by TOMHAISER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Carlos Alcantar, Chris Powers , Joe Panici

Jan 17, 2023

Family Hyundai responded

Tom, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 01, 2023

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Employee Rating

A very nice staff from me walking in and from me leaving with my new vehicle they went over any questions that I had More

by ZONENDS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 03, 2023

Family Hyundai responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 28, 2022

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Employee Rating

Inventory of the vehicle I was looking for was greater than other dealers I visited; however, the customer service was well below expectations. I came in and requested a specific feature on a car, however More

by nlkyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Austin Osabuohien, Scott Lupo

Dec 02, 2022

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 21, 2022

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Employee Rating

Very attentive. Love how they communicate over text message. Staff is amazing, polite. Defenently will recommend friends and family memebers. More

by PRIETOROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 20, 2022

Dealership Rating
Employee Rating

Great family friendly dealership. Came in with wife and child, everyone was very helpful and nice. Came in knowing what I wanted, did not try to pressure me into anything extra or mor More

by DJSLIWINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricky Gushi

Nov 21, 2022

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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