Kris Adams | Page 3

Outstanding Consumer Experience This is my second experience purchasing a car at Dover Honda. It was Paula Redden’s incredible attention to the customer experience from my first vis This is my second experience purchasing a car at Dover Honda. It was Paula Redden’s incredible attention to the customer experience from my first visit that brought me back. She treats all of her customers with the same level of understanding, humor and compassion-as though they were close friends or even family. Admittedly, car shopping has always been somewhat intimidating to me as a result of the negative stigma and connotations associated with car dealerships in general. Knowing her customers as well as she does, Paula connected me with Kris Adams who, in the simplest terms, just gets it. He met my skepticism, over-thinking nature, and self-doubt with humor and patience and I could not be more grateful. As both a salesperson and a human being, Kris is incredibly genuine and the epitome of a gentleman. His approach was perfectly relaxed and I felt absolutely no pressure to make any rash decisions without understanding all of my options. He ensured that I found the exact car that would fit both my need to find a reliable car within my budget, as well as my superficial want to drive something that will, simply put, “make me look cool,” (because this is important). Being that Kris is incredibly knowledgeable as well as trustworthy, he recognized just how much hand-holding I required without being too assertive. There are not many decisions in my life for which I feel confident or don’t second guess, yet somehow purchasing a car-of all things-at Dover Honda is one of them. Even down to the dreaded walk into Finance-where I am always convinced I will be bamboozled into all sorts of unnecessary features-Marsha Heiland truly “sealed the deal” for me-so to speak. She understood my needs and how to best meet my financial goals with plans that were right for me and my new (used) car- while also making me laugh. It takes a special person to make me chuckle and smile while writing out such a hefty check! I cannot imagine that there are many dealerships who have a reputation of making such a scary process so painless-dare I say fun even? I laughed my way through every step and with the most amazing support from the entire team. If there is anything that validates what a consistently exceptional dealership Dover Honda is, it is their high volume of repeat customers. This may only be my second experience at this store, but between Paula, Kris and Marsha; I would now consider myself a Dover Honda Lifer. Thank you all for taking such good care of me. Mary Ann T. More

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Kris the friendly salesman Came in to Dover Honda with out a clue where to begin! Was greeted at the door by Kris and discussed all of our options! Although we didn’t buy, when Came in to Dover Honda with out a clue where to begin! Was greeted at the door by Kris and discussed all of our options! Although we didn’t buy, when we are back in the market we will certainly come back to see Kris! More

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Great Dealership selling Great Vehicles. Long relationship with dealership, always been happy with Sales and Service. Modern clean surroundings with well trained sales people and technicians. Long relationship with dealership, always been happy with Sales and Service. Modern clean surroundings with well trained sales people and technicians. As I always tell my friends a great place to do business. More

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Prompt service. Excellent inventory. It was a great experience. Excellent inventory of vehicles. We were promptly taken care of and shown different vehicles that suited us. The sales and It was a great experience. Excellent inventory of vehicles. We were promptly taken care of and shown different vehicles that suited us. The sales and financing staff worked with us to get the price and payment we were looking for. Purchased the new vehicle, traded in the old vehicle, and drove away in the new vehicle all in the same visit. More

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All employees were professional. I would recommend Dover Honda for sales maintenance. The staff were professional and willing to help in any way. The facility is clean and organized. I would recommend Dover Honda for sales maintenance. The staff were professional and willing to help in any way. The facility is clean and organized. More

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Perfect! We got exactly what we wanted for a great price with awesome customer service from Kris and Paula. Thank you Dover Honda. Great job Kris. We got exactly what we wanted for a great price with awesome customer service from Kris and Paula. Thank you Dover Honda. Great job Kris. More

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This dealership really came through for us . We needed two lease cars as soon as it was possible. Our leases were ending. The whole staff got busy and got us exactly what we needed very quickly We needed two lease cars as soon as it was possible. Our leases were ending. The whole staff got busy and got us exactly what we needed very quickly. We were in our new cars the next day. Kris and Paula were great. Both were very helpful and friendly. Kris made it a seamless transition. More

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Making a Difference It's always a daunting experience when it comes to buying a vehicle. I met Paula over a year ago when she was selling vehicles. She spent some time wi It's always a daunting experience when it comes to buying a vehicle. I met Paula over a year ago when she was selling vehicles. She spent some time with me and it was a pleasant experience, I did not purchase that day but I remembered her when, recently, I knew it was time to get into a vehicle. I visited Dover Honda's website to get her number and found she was now a manager. This put me back to "daunting" until I talked to her. She said she's sure she'd remember my face since it's been a long time and that she'd be there during the process but will have to set me up with a sales consultant. Not because she'd be too busy to help me but because she wanted to make sure I had someone's attention 100% vs. her getting pulled away. She set me up when I arrived with Kris. I am pretty sure she trained him because he had the same appealing, outgoing personality that Paula has! My experience with at Dover Honda was yet again, fantastic! If you're looking for a vehicle ... call Paula! She'll make sure she connects you with the right fit in regards to both a sales person and vehicle. I am thankful for people like the folks at Dover Honda and will certainly send family and friends their way. Thank you Paula for MAKING A DIFFERENCE! More

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Quick and easy. I like the fact that Kris was a no pressure salesman and explained everything. I also like the fact that Dover Honda is an employee-owned company. E I like the fact that Kris was a no pressure salesman and explained everything. I also like the fact that Dover Honda is an employee-owned company. Everyone seemed friendly and courteous. I look forward to bringing my Pilot in for routine maintenance with no big “frills” in the dealership. More

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Grand Ol' Times At Dover Honda Our lease on our 2016 CR-V was coming to an end in September so Paula gave us a call to see if we wanted to come in early and get into a new vehicle. Our lease on our 2016 CR-V was coming to an end in September so Paula gave us a call to see if we wanted to come in early and get into a new vehicle. We came in with the intent of leasing another CR-V. After exploring our options and a comedy filled test drive with Kris we ultimately we decided on an sharp HR-V Sport. Paula and Kris did everything in their power to get us the features we wanted and a payment we were happy with. Marsha did a splendid job of getting us through the paperwork and was a pleasure to deal with. I don't typically write reviews that are all sunshine and lollipops but the team at Dover Honda is a delight. This is our 2nd time working with Dover Honda and we'll most certainly be back for our next lease. More

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